Hard Rock Cafe - Times Square

Review summary

1. K

   Kerry

   Manchester2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Really really disappointed. We came for my daughters birthday & i had to send my meal back as the chicken was really tough like it had been sat for ages. I actually thought I'd bit into gristle. I then had to wait for a difference choice of food to be cooked, so my daughter sat eating her birthday meal alone. She then stopped eating after finding a hair on her food. I was going to mention this to a staff member, but another server took our side plate away which i hadn't realised my daughter had put it onto. We paid $90 and i can honestly say we won't be coming back. Our server was amazing & made an effort for her birthday which i appreciate and left a tip because of this, but we definitely won't be returning.
   

   Is this helpful?

2. S

   Sheli

   E. Tennessee6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Fun vibe but the food was just okay. Our server was good and we got our food pretty quick. We had a reservation but didn’t get seated for about 20 minutes.
   

   Is this helpful?

3. F

   Francisco

   New York City1 review

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a very nice experience, fast, good food, and the service as very nice as well
   

   Hard Rock Cafe - Times SquareResponded 7 days ago

   Hello Francisco, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a nice experience at Hard Rock Cafe - Times Square and enjoyed our food and service. We always strive to provide our guests with the best and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best regards, Hard Rock Cafe - Times Square Management Team
   

   Is this helpful?

4. OT

   OpenTable Diner

   Yorkshire1 review

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food! Great atmosphere staff were amazing
   

   Hard Rock Cafe - Times SquareResponded 7 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found our atmosphere to be great. It's wonderful to know that our staff made your visit memorable. We always strive to provide the best for our guests at Hard Rock Cafe - Times Square. We look forward to serving you again soon!
   

   Is this helpful?

5. E

   Elizabeth VIP

   Atlantic City18 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   food was great our waitress was wonderful!!! Fun Night
   

   Hard Rock Cafe - Times SquareResponded on March 9, 2025

   Hi Elizabeth thank you for taking the time to respond with a review we hope to see you soon in the cafe..
   

   Is this helpful?

6. N

   Nicole

   Coastal Georgia1 review

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great burger, and everything you’d expect from a Hard Rock
   

   Is this helpful?

7. OT

   OpenTable Diner

   Belgium1 review

   2.0

   Dined on March 6, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   We werden in een hoek weggestopt en het was niet gezellig, ik had van te voren gereserveerd dus dan wel gedacht dat ik een leukere plek zou krijgen
   

   Is this helpful?

8. S

   Shahar

   New York City2 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was the best American resturant we've been. The food was real tasty and the waitress was very warm welcoming and funny. I definitely recommend this experience to my friends and I will come back in the future to this great place.
   

   Is this helpful?

9. B

   Barrie

   Edinburgh1 review

   1.0

   Dined on March 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Seated on time following us making a reservation. After been sat for 20 minutes at the table we had to ask a member of staff who our server was as they had not approached the table. After a further 5 minutes ‘Danielle’ arrived and took our drinks and food order. We ordered x2 starters with x2 steaks for the main course. Only one of the starters was correct and it took what seemed like forever to sort. My wife ordered a medium steak and I ordered medium rare, both steaks came out medium rare (recorded the same on the bill), and the quality of meat was poor due to toughness and taste. We have visited numerous Hard Rock Cafe restaurants over the years and have always had great experiences. Unfortunately HRC in Times Square is not a place we will return to due to the standard of service and food.
   

   Is this helpful?

10. M

    Mel

    London4 reviews

    5.0

    Dined on March 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great relaxed restaurant. Booked for 7pm on Monday night and when we checked in we were told there was a 25 minute wait, however we were seated within 10 minutes of our reservation time. The lobby and restaurant is packed with rock memorabilia which is great to keep you entertained. Our server was lovely and went out of her way to be friendly and helpful and the food and drinks were so flavourful. Would definitely recommend
    

    • 

    Hard Rock Cafe - Times SquareResponded on March 11, 2025

    Hey Mel, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Hard Rock Cafe - Times Square. It's great to know that our relaxed atmosphere, friendly staff, and tasty food and drinks added to your enjoyable visit. We apologize for the initial wait, but we're glad to hear that we met your expectations once you were seated. Your recommendation means a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
    

    Is this helpful?