Haven

Review summary

1. J

   James

   Tampa

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Good food as usual! But cocktails were on the expensive side for what they delivered and were generally disappointing for a Valentines menu. We also did not care for our server and it was the second time we’ve had him - impersonable, barely checks on the table, and just seems like he’s always in a rush. Not pleasant for a restaurant associated with Bern’s and it does fill the experience.
   

   HavenResponded 3 days ago

   James, we are sorry to hear this. We take your feedback very seriously and this is not the experience we strive to provide for our guests. Your review will be shared with our management team. If you would like to speak further with one of our managers, please reply to this message with your full name, reservation details and the best way to contact you. We will look into your concerns and get back to you promptly. Thank you for bringing your evening to our attention.
   

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2. H

   Hope

   VIP

   Las Vegas

   7 reviews

   4.0

   7 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, incredible service. However I paid $258 for 2 to have dinner and there’s no purse hooks available. I’d preferred an elevated experience for that price and not have to put my bag on the floor or on my lap.
   

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   HavenResponded 4 days ago

   Thank you for your review and feedback, Hope! We will share your comments about purse hooks with our management team. We hope you will give us another chance.
   

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3. F

   Felipe

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and great food. Definitely recommend.
   

   HavenResponded 4 days ago

   Thank you for your review, Felipe! We hope you come back soon.
   

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4. K

   Kelsie

   VIP

   Toronto

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food Had a great experience for valentines Highly recommend
   

   HavenResponded 1 day ago

   Thank you for your review, Kelsie! We hope you come back and try our regular menu.
   

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5. C

   Cadezra

   Tampa

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great service food and atmosphere we loved it all
   

   HavenResponded 4 days ago

   Thank you for your review, Cadezra! We hope you come back soon.
   

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6. J

   Jesus

   Tampa

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Valentines service was very behind. Expected more from the service but once seated it was alright. Drinks were very good. Very much enjoyed the first course. Dessert was too sweet.
   

   HavenResponded 4 days ago

   Thank you for your review and feedback, Jesus! We hope you will join us another time for our usual menu.
   

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7. L

   Lazaro

   Tampa

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Valentines Day Menu was a Perfect Blend of everything this place has to offer. The service was above board. The food was amazing and so tasty. Their whiskey is some of the smoothest whiskey i have ever had, no burn, no problem. Amazing Quality. The first time i had Wagyu and it was the best beef i had ever eaten. I will for sure be back!
   

   HavenResponded 4 days ago

   Thank you for your review, Lazaro! We look forward to seeing you again.
   

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8. J

   Jennifer

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was impeccable. Our server was knowledgeable about the menu and offered great recommendations. The food was amazing and delicious. Overall, I highly recommend!!
   

   HavenResponded 4 days ago

   Thank you for your review, Jennifer! We hope you'll come back.
   

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9. C

   Chris

   Tampa

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Waited 40 minutes to be seated past our reservation time. Only got our seat when I persisted in asking why others that came in after us were being seated before us. THEN of course on my second inquiry it was revealed they 'missed' our reservation! Even though we checked-in! Finally we were seated at the bar - for a 5-course $400 dinner with wine pairing for 2! We'd have been better going to an a la carte service and spending $400. Bar tender tried to serve with a smile- but meal eas RUSHED. I had to stop them clearing the 3d course and moving on as my wife was in restroom. The whole meal with wine pairing took less time to serve than our wait time! NEVER AGAIN. Plenty of places to spen this kind of money for a special occasion meal - this is not one of them.
   

   HavenResponded 4 days ago

   Chris, we are sorry to see this. We take your feedback very seriously and this is not the experience we strive to provide for our guests. Your review will be shared with our management team. If you would like to speak further with one of our managers, please reply to this message with your full name, reservation details and the best way to contact you. We will look into your concerns and get back to you promptly. Thank you for bringing your evening to our attention.
   

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10. J

    Jennifer

    VIP

    Orlando

    4 reviews

    3.0

    4 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    The variety of the menu and quality of ingredients was wonderful. Sadly, the hot dishes came out at temperatures that ranged from slightly above room temp to literally cold. They did an amazing job replacing the cold meals, but with a smaller portion (and still room temp). We watched many plates going to wrong tables which may have contributed to the temperature fluctuations. The wine pairing selections were okay. The server was fantastic. The experience was a bit of a disappointment, but would have been a disaster without her.
    

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