J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington

Review summary

1. G

   Gerald

   VIP

   Columbus

   20 reviews

   4.0

   20 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   J gilberts is a go to location for a date night with the Mrs. The experience is always 👌. Only issue on this occasion was the Blue cheese potato chips appetizer. Typically, the blue cheese and sauce is piping hot and poured at the table. Last night it was prepared in the back and it appears as though the cheese may have been poured an hour ahead of time as the cheese was not hot and the presentation was terrible.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 1 day ago

   Hey Gerald, Thank you for choosing J. Gilbert’s - Wood Fired Steaks & Seafood - Worthington for your date night. We're thrilled to hear that we've become a go-to location for you and your wife. We're sorry to hear about the issue with the blue cheese chips. We always strive for perfection and it seems we missed the mark on this occasion. We appreciate your feedback and will certainly look into this matter. We hope to see you again soon for a flawless experience. Best Regards, The Management Team
   

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2. S

   Sharon

   VIP

   Columbus

   38 reviews

   5.0

   38 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the best experience with Kim as our server! Josh gave us a perfect table, nice and quiet! And the food just kept getting better through each course! I went out on limb from my usual steak and ordered ribs. So tender and delicious! My partner said her salmon was incredible! It was worth the drive and we found very reasonably priced! Everyone that came to our table was super friendly too! Enjoyed our dinner immensely! Thanks!
   

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3. T

   Terry

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and the service was outstanding. We look forward to returning.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 1 day ago

   Thanks for visiting us, Terry! We're thrilled to hear that you enjoyed your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. It's wonderful to know that our food and service met your expectations. We're already looking forward to your return visit. Thanks again for your kind words and support!
   

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4. D

   David

   VIP

   Denver

   14 reviews

   4.0

   14 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food good, quiet atmosphere, but very pricey for simple meal
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for visiting us, David. We're delighted to hear that you enjoyed our food and atmosphere at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We understand that our prices might be on the higher side, but we assure you that we strive to provide a quality dining experience. We appreciate your feedback and hope to serve you again soon.
   

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5. J

   Jeff

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful and our server was amazing!
   

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6. S

   Shannon

   New York City

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I chose J. Gilbert’s for a Christmas-slash-birthday dinner because we wanted to celebrate both occasions with a special meal out. I booked the reservation weeks in advance, reviewed their online menu, and was excited about the options. However, our experience was deeply disappointing for several reasons. 1. Lack of Transparency Nowhere on their website or during the reservation process did it mention that only a prefix menu would be available on Christmas. I expected the full menu to be offered alongside the prefix menu, but upon arrival, we were informed that only the prefix menu was available. This was a shock, as the dishes I had been planning to order (salmon or blackened chicken pasta) weren’t included. The only fish option was sea bass, which I’m not a fan of, and they ran out of the filet mignon option early in the evening. Guests were effectively forced into spending $65, $80, or $90 for a meal, even if they only wanted a single entrée. 2. Poor Substitution Communication When I ordered the sea bass, it was listed as being served with quinoa, vegetables, and potatoes. I asked to substitute the potatoes for au gratin potatoes, assuming the rest of the sides would remain. However, when the dish arrived, it was just the fish, two shrimp, and a large portion of au gratin potatoes—no vegetables, no quinoa. The staff explained this was because of my substitution, but they never clarified this upfront. Exchanging one potato for another should not mean losing the other sides entirely, especially for the price. 3. Unacceptably Long Wait Our reservation was at 7:00 p.m., but we weren’t seated until 7:40 p.m. We placed our orders shortly after being seated, but the food didn’t arrive until 9:05 p.m.—well over an hour later. This was especially challenging since we had a four-year-old with us. For a restaurant charging premium prices, this kind of delay is unacceptable. To make matters worse, there were no gestures of goodwill to acknowledge the delay.
   

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7. H

   Hope

   Columbus

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 4

   They were way overbooked. Not fair at all to their patrons or staff. Even with our reservation, they seated us after a 45 minute wait. Food was fine. They ran out to several items around 7 pm or so. Our reservation was at 6:30 pm and we left at 8:30 pm just finishing our meals and taking our desserts with us. For a $200+ meal - we expect more.
   

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8. L

   Leona

   Columbus

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   When we originally arrived at 6:15pm (our reservation time) we were told they were running behind. We waited about 1/2 hr. We got seated and were told the kitchen was behind. So we placed our dinner order immediately. We were told the 6 oz Filet was sold out. So we ordered the 8 oz Filet. He put the order in at 7:30. It was a few minutes after 8 and our server came and told us that they were out of the 8oz Filet. So we ordered the Top Sirloin. Around 8:30 it arrived and my husbands had gristle in it and it wasn’t medium. They forgot my green beans and gave us cold asparagus. During all of this our server came over and apologized. He was very good and polite during the fiasco. It wasn’t his fault. The manager came over 2 times and apologized and credited our bill generously. They were not good at anticipating the number of people coming for Xmas dinner.
   

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9. S

   Stephen

   Columbus

   38 reviews

   5.0

   38 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very nice restaurant good ambience I eat there all the time Food is very good 
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 2 days ago

   Thanks for the feedback, Stephen! We're thrilled to hear that you enjoy our ambiance and food at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. It's great to know that our food consistently meets your expectations. We appreciate your loyalty and look forward to serving you again soon.
   

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10. L

    Leslie

    Columbus

    49 reviews

    3.0

    49 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    Very excited to find a high end restaurant open Christmas Day. Arrived on time for our reservation (party of 3) and told they were running 20 minutes behind, we were able to find seats in the bar to wait and have a cocktail. When seated, no one came to wait on us, after 15 minutes as a waiter was walking by we stopped him & mentioned the issue, he responded, I can be your waiter, as if no one had been assigned. They were offering a 3-course dinner with various entrees at $55, $65, & a couple of other higher priced options. We ordered from the $55, only to find out the 6 ounce filet option was sold out & wound up ordering the 8 ounce @ $65, no compensation offered. We waited another 20 minutes for drinks, + 10 minutes for 1st course, had to ask for entrees. We were surprised that the food turned out to be very well prepared & very good. We ordered more wine that didn’t arrive until after we had finished our dinner, we sent it back. Again had to ask for our desserts which we took to go. Not sure what caused all the delays, perhaps poor planning or lack of experience being open on Christmas. While service wasn’t up to par, staff members remained calm, friendly, polite and professional.
    

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