Jack Binion's Steakhouse - Horseshoe Hammond

Review summary

1. D

   Deborah

   Chicago2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I loved Binions and the food was very tasty and peaceful atmosphere with the view of the lake
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 7 days ago

   Thank you Deborah for taking the time to leave us a review, we appreciate the positive feedback! Your comments have been shared with the Jack Binion's team, we hope to welcome you again soon!
   

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2. J

   Jeff

   Chicago19 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was delicious. We started with calamari and a delightful spinach salad with blueberries, feta, shaved onions & honey roasted pecans, (balsamic dressing). I enjoyed two twins lobster tails and my husband enjoyed a lb of king crab. We shared an order of roasted brussel sprouts. We finished with a cheesecake that was to die for.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 7 days ago

   Thank you Jeff for taking the time to leave a review. We appreciate the positive feedback! Your review has been shared with the Jack Binion's Steak team. We hope to welcome you again soon!
   

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3. v

   vince

   Greater Boston1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   server and bartender both running tables. one drink at the open and then nothing....until my partner wanted dessert.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

   Thank you Vince for taking the time to leave a review. Your feedback has been shared with the Jack Binion's Management team. We hope you do return and give us the opportunity to provide better service.
   

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4. L

   Larisha

   Indiana3 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was horrible. We barely saw our waitress and waited over an hour before getting our food and the restaurant was not packed
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

   Thank you Larisha for taking the time to leave a review. We strive to deliver a 5 star experience every visit and we apologize that didn't happen here. Your feedback has been shared with the Jack Binion's Steak Management team. We hope that you do return and give us the opportunity to provide better service.
   

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5. R

   Robert

   Chicago1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The experience started rough. Waited at the front of the restaurant for fifteen minutes after arriving on time for a 7:45 table. It only got worse from there. After a light appetizer and bread service the bread was taken away and the bread dishes which had to use for appetizer were left in for of us for 30 minutes. After forty five minutes of waiting for dinner, I asked to speak to a manager. This manager offered nothing but a a hal hearted apology. The dinner arrived my wife had the salmon which was solid. I order a steak and broccolini. The steak lacked any sort of presentation basically thrown on a plate. The broccolini was seasoned well. Needless to say we will not be returning to the establishment. We could have chosen a steak house a much lower price point and had a better experience.
   

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6. E

   Edgar

   Chicago1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Great food, but service was very slow and took a long time to bring drinks to our table.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 19, 2025

   Thank you Edgar for taking the time to leave us a review. We apologize that we did not provide excellent service during your visit. Your feedback has been shared with the Jack Binion's Management team. We hope that you do return and give us the opportunity to provide a 5 star experience.
   

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7. R

   Roydrick

   Houston2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was Great. The views were also excellent.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 19, 2025

   Thank you Roydrick for taking the time to leave us a five star review! Your feedback has been shared with the Jack Binion's team! We hope to welcome you again soon.
   

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8. Y

   Yolanda

   Chicago2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food looked and was great. Nice scenery. We arrived early but all the staff was awesome and we sat and watched them work and coordinate the fixtures.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

   Thank you Yolanda for taking time to leave a five star review! We hope to welcome you back soon.
   

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9. L

   Lynn

   Chicago1 review

   3.0

   Dined on February 8, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was cooked to perfection with the exception of the filet being on the salty side despite requesting light seasoning. Was not given a steak knife no silverware for my dessert. Our server Doris was very friendly but was spread out so thin she was not able to check if we were happy with our meal and we had to request refills on our water twice. I don’t feel it was her fault due to poor staffing. If staffing was better I would recommend your restaurant to my friends.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 17, 2025

   Thank you Lynn for taking time to leave us a review. We strive to provide excellent service no matter how busy the restaurant is, and we failed here. Your feedback has been shared with the Jack Binion's Management team. We hope that you do return and we have the opportunity to provide a better experience.
   

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10. J

    Jaclynn

    Chicago2 reviews

    5.0

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We sat by the windows overlooking Lake Michigan, which was beautiful. Service was excellent, drinks were good, and food was delicious. Would definitely dine here again!
    

    Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

    Thank you Jaclynn for taking the time to leave us a five star review! We appreciate the positive feedback, it has been shared with the Jack Binion's Steak team. We hope to welcome you again soon!
    

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