Kaiser Grille - PALM SPRINGS

Review summary

1. E

   Emily

   Los Angeles

   10 reviews

   1.0

   10 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The service was terrible. I had to keep asking the Hostess and other servers for our servers attention. They forgot to put in 2 of our orders. And the food, when it did come, was mediocre and cold. A very disappointing experience. I will never go back.
   

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2. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food was average, not good enough to order again. Same with service and ambiance. For the price I wouldn’t go back. I’d recommend looking elsewhere
   

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3. H

   Harold

   Seattle

   4 reviews

   3.0

   4 reviews

   Dined on December 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Ambiance, service and location were great. The food and prices (for what we got)could have been better. The eggplant parmigiana was a plate of pasta with ONE small piece of eggplant. The lobster bisque was delicious but the lobster ravioli tasted like they just poured the bisque over plain ravioli and the lobster must have fallen out of the ravioli.
   

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4. N

   Natasha

   San Diego

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The Thanksgiving four-course meal was not worth the 94 dollar price tag. The soup wasn’t hot. The salad hade too much dressing. Main course sides were the smallest portions. My son and I made the best of it. We won’t come back again for a holiday dinner.
   

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5. B

   Bill

   VIP

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Seated at 7:30 for a 6:30 reservation. Overbooked and thought it was a good idea to also accept walk-ins with no regard for reservations made by people who thought it might be smart to make a reservation on Thanksgiving. Made my 80 year old mother stand for an hour waiting for table. Server was nice enough. Food was good, not great - but because of the chaos in front of house, kitchen was slammed and food took another 45 minutes. Unfortunate experience.
   

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6. L

   Lisa

   VIP

   Las Vegas

   4 reviews

   4.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall a pleasant experience, though because it was Thanksgiving, the restaurant was exceedingly busy. The service staff did their very best but some lags in service were unavoidable.
   

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7. Z

   Zaida

   Palm Springs

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Thanksgiving Dinner with reservations took an hour wait then they sat us and we still waited another hour to get our food overall service for a holiday dinner don’t recommend over booked over priced for the meal.
   

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8. M

   Matt

   VIP

   San Diego

   54 reviews

   5.0

   54 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service by our waiter, although the manager at the front desk was not very cheerful! Dinner took a long time, but they were full with Thanksgiving diners! Excellent pork chop and swordfish entrees!
   

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9. H

   Heidi

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The Turkey was salty. The fish was not fresh. The soup and main dish was slightly cold. We asked for the dessert with ice cream on the side. The pie arrived cold in a pool of melted I e cream. It took about 3 hours for our meal in total. The butternut squash and the beet salad was excellent!
   

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10. N

    Neil

    Palm Springs

    1 review

    1.0

    1 review

    Dined on November 28, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Our Thanksgiving meal at Kaiser Grille was memorable for all the wrong reasons. The meal started on a high note with the bisques; both the lobster and mushroom bisques were excellent. However, the quality quickly declined with my Caesar salad, which was bland, watery, and had lettuce with rust spots. We faced an unusually long wait for the entrees. The table next to us, seated 10-15 minutes after us, received their entrees 10-15 minutes before us, despite having similar orders. When our entrees finally arrived, the server sternly warned us about the hot plates. Unfortunately, only the plates were hot, while the food was lukewarm at best. Besides the off-putting temperature, many of the sides had odd flavors, including the green beans. I ordered the salmon (one of only three entrée selections, which the waiter didn’t even realize was on the menu when I ordered it). The salmon was raw (not rare), very dark and oddly mushy just under the grilled surface. After the waiter finally checked on us and I pointed out the issue, he volunteered to get me a “fresh” piece. After an eternity, instead they brought me the same piece I had sent back, now blasted into something chalky and inedible. The waiter barely apologized and offered no resolution. In fact, the waiter was inattentive for most of the meal. When we returned home, I experienced digestive issues … the raw salmon? We've visited this restaurant at least eight times. In 2017 and 2018, we had some fantastic meals here, but subsequent experiences have progressively worsened. It's rare for me to post reviews, but this truly disappointing holiday meal compelled me to share.
    

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