Kona Grill - Carmel

Review summary

1. E

   Eric

   Indiana

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall a good experience. Could have used a little more sensitivity to timing needs. (We needed to get to a show and the server did not seem sensitive to our timing). My New York strip steak, while well prepared, had too much gristle.
   

   Kona Grill - CarmelResponded 1 day ago

   We apologize about your experience. When you have time can you please contact us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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2. M

   Mike

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Oof. Went for lunch and it was a weird experience. Asked for iced tea -- got watered down coffee and server admitted she was distracted while opening and messed up. Never made it back with a fresh glass until we were done eating. We have a gluten allergy, and asked why the California rolls were not gluten free -- answer: because they are pre-made and the mix has gluten, but server told us they could make a separate California roll if desired. When she came back, we did indeed ask for that "separate roll" she mentioned and she acted like she had no idea what we were talking about. The pre-made batch of California rolls were no better than a supermarket, the double-cheeseburger (found in the "lighter fare" section of the menu, which is funny, was fine). Food was way overpriced and nothing special.
   

   Kona Grill - CarmelResponded 1 day ago

   We apologize about your experience Mike and apologize about our missteps. I'm very alarmed by most of your comments in this post. We do not pre-make our sushi rolls. The crab mix we use does contain gluten because of the motoyaki mayo. We can actually make most of our rolls gluten free including the California roll by changed or omitting a few ingredients. I've very disheartened to the lack of attention and service provided by our team. When you have time can you please contact me at 317-324-1441. I want to find out more information about your visit and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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3. S

   Steve

   Indiana

   6 reviews

   vip
   1.0

   6 reviews

   Dined on November 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was one of the most disappointing dining experiences that I have had. The service was average. Items that were ordered were not brought out. The manager came over and made this "grand" gesture of discounting one of the entrees that was part of a special. He made it seem like he was going to discount the entire amount, but only discounted the entree and the salad that was forgotten. The New York strip steak was thinner than the leather on my shoes. It wasn't even a quarter inch thick. I will definitely not be returning to this restaurant.
   

   Kona Grill - CarmelResponded 1 day ago

   We apologize about your experience Steve. When you have time can you please contact us at 317-324-1441. We want to find out more information about your visit and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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4. B

   Bruce

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food!!! 🤤 I had the NY strip steak and it was the best!!! Others had fish and chips and eel sushi rolls!!!! 🤤 Fantastic! Service from Rick was the finest I've had in any place or resort in the world!! Ambiance is lovely and enticing. Overall a 5 star experience from beginning to end!
   

   Kona Grill - CarmelResponded on November 17, 2024

   Thank you for the feedback Bruce. We are glad you had a great time dining with us. I'll pass along your comments to Rick. It will make his day. We hope to see you again soon. Cheers! Christian Kilgard General Manager
   

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5. R

   Roery

   Naples

   10 reviews

   4.0

   10 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Excellent food. Good service. High prices. Dated decor.
   

   Kona Grill - CarmelResponded on November 19, 2024

   Thank you for the feedback and review. We are glad you had a great time dining with us. We hope to see you again soon. Cheers! Christian Kilgard General Manager
   

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6. L

   Larry

   Indiana

   9 reviews

   5.0

   9 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was superb. Didn’t rush us to order- kept drinks coming- didn’t have to wait on a check. The food was absolutely delicious. Best ribeye I’ve had in a long long time.
   

   Kona Grill - CarmelResponded on November 11, 2024

   Thank you the amazing review Larry. We are glad you had a great time dining with us. We hope to see you again soon. Take care and stay safe! Cheers! Christian Kilgard General Manager
   

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7. A

   Adam

   San Francisco

   13 reviews

   vip
   2.0

   13 reviews

   Dined on November 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Meatballs tasted like they had been microwaved.. sushi was warm. Pay attention the table option reminded me of Applebees.
   

   Kona Grill - CarmelResponded on November 5, 2024

   We apologize about your experience Adam. If you ever have any issue when you dine with us please inform our staff and ask for a manager. We will do anything to make the situation right. When you have time can you please contact us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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8. R

   Robert

   Salt Lake City

   1 review

   3.0

   1 review

   Dined on November 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   I've been a fan of this place in the past. Today it struck me as high-priced for the food that was provided. Food received was good. Every item on the bill just seemed overpriced.
   

   Kona Grill - CarmelResponded on November 5, 2024

   Thank you for the feedback Robert. It is greatly appreciated. We do offer all you can eat sushi on Sundays from 3-CL. We also offer happy hour Monday-Friday 2p-6p and late night happy hour Monday to Sunday 9p-CL. When you have time can you please contact us at 317-324-1441. We want to find out more information about you experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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9. C

   Charity

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Kona Grill is severely overpriced. California Rolls cost around $20! These typically run $5-10 at a legit sushi restaurant. Appetizers are the same price as full entrees. The food and atmosphere don’t warrant the overinflated costs. Mediocre very overpriced food. Small portions and a deeply unsatisfying experience. How are they even still in business????
   

   Kona Grill - CarmelResponded on November 2, 2024

   We appreciate the feedback Charity and apologize about you experience. Our California Rolls are $16.00. We do offer a mix and match for traditional sushi roll which are for 2 for $25. We also offer all you can eat sushi Sunday night from 3p-CL along with happy hour specials Monday-Friday 2p-6p and late night happy hour everyday 9p-CL. When you have time can you please contact us at 317-324-1441. We want to find out more information about you experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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10. M

    Mason

    Indiana

    12 reviews

    5.0

    12 reviews

    Dined on October 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I met an old friend from high school while he was in town. We ordered a couple of sushi rolls and had a couple of beers. It was Halloween, so business was pretty slow which made for a reasonably quiet environment for us to catch up.
    

    Kona Grill - CarmelResponded on November 2, 2024

    Thank you for the great review and feedback Mason. We are glad you had a great time dining with us and reconnected with your old high school friend. We hope to see you again soon. Cheers! Christian Kilgard General Manager
    

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