Kona Grill - Eden Prairie

Review summary

1. H

   Harold

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation for 2/15 for a steak night special $39/ person and upon being sat I mentioned this to the server and she kindly says unfortunately we are not running that special because of Valentine’s Day . On open table it say this offer can not be used on 5/12 is the only date that excluded. My wife and I had to completely change plans in a hurry because we only had a babysitter for a couple hours. To say the least we were very disappointed.
   

   Kona Grill - Eden PrairieResponded today

   Hi Harold, we're sorry to hear about your experience at Kona Grill - Eden Prairie. We understand how frustrating it can be to have plans change due to unexpected circumstances. It's certainly not our intention to make you or your wife feel rushed. We'll certainly take your feedback into account as we strive to improve our valentine's day specials. We hope you'll give us another chance to make it up to you. Thanks for your feedback on the Open table ad. Best, The Management Team
   

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2. L

   Lovely

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Totally ruined my Valentine’s date. Served bloody steak when I ordered medium well after waiting for it for a hour. Then having to wait for it to come back again with just a little less blood, bland, burned on the outside and tough to chew. When I told server how horrible the food tasted and how it was still too rare, he responded by basically telling me don’t come in on Valentine’s Day or holidays when it’s their busiest time. I told him that was a poor excuse because quality and great service should always be consistent no matter what. How can this be acceptable, they know their busiest times of the year, they should have been prepared not use that as an excuse to feed customers bad food and have them leave as hungry as they came in just in a terrible mood. Very disappointing at this place. I wouldn’t recommend this restaurant.
   

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3. A

   Austin

   VIP

   Minneapolis

   25 reviews

   1.0

   25 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Server forgot to place our food. They apologized. But nothing happened after that. There for over 2 hours and 10 mins. We left without eating dinner.
   

   Kona Grill - Eden PrairieResponded today

   Hey Austin, We're truly sorry to hear about your recent experience at Kona Grill - Eden Prairie. It's our priority to provide excellent service and it's disappointing to hear that we fell short in this instance. We understand how frustrating it can be to not receive your food after waiting for so long, and we sincerely apologize for this. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

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4. C

   Cooper

   Unspecified

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Took forever to get our food (just two burgers) I understand when things are busy but we were never updated or apologized to for the long wait
   

   Kona Grill - Eden PrairieResponded today

   Hi Cooper, We're really sorry to hear about your recent experience at Kona Grill - Eden Prairie. It's our goal to provide prompt and excellent service to all our guests, and we regret that we fell short during your visit. We understand that waiting for your food can be frustrating, and we're sorry for any inconvenience this caused you. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Best Regards, The Management Team
   

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5. C

   Chelsea

   Minneapolis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great valentines date here. The server was wonderful and food and drinks were great!
   

   Kona Grill - Eden PrairieResponded today

   Thanks for the review, Chelsea! We're thrilled to hear that you had a wonderful date night at Kona Grill - Eden Prairie. It's great to know that our food, drinks, and service all contributed to a great experience. We strive to make every visit special, and your feedback lets us know we're doing our job right. We look forward to serving you again soon!
   

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6. L

   Lori

   VIP

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was very, very slow!! Server was very pleasant however !
   

   Kona Grill - Eden PrairieResponded today

   Thanks for the review, Lori. We're glad to hear that you enjoyed the food at Kona Grill - Eden Prairie. However, we're sorry to hear about the slow service you experienced. We aim to provide prompt and efficient service to all our guests, and we regret that we fell short in this instance. Your feedback is valuable to us and we will use it to improve our service. We hope to see you again soon. Best, The Management Team- Kona Grill, Eden Prairie
   

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7. s

   steven

   VIP

   Minneapolis

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   With reservations we were put on the patio area with metal type patio tables. Was incredibly cold. Meatballs were delicious. Rest of the food felt overpriced. 3 burgers, app and sushi plate with no drinks, bill total $150.
   

   Kona Grill - Eden PrairieResponded today

   Thanks for visiting us, Steven. We're thrilled to hear that you enjoyed our meatballs! However, we're sorry to hear about the discomfort due to the temperature on your visit. We always aim to provide the best dining experience for our guests, and we regret that we fell short in this instance. We appreciate your feedback on our pricing and will take it into consideration. We hope to have the opportunity to serve you again in the future. Best, The Management Team- Kona Grill, Eden Prairie
   

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8. L

   Layla

   VIP

   Minneapolis

   24 reviews

   5.0

   24 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place!! My server Melissa was so sweet! Definitely would recommend
   

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9. L

   Lily

   VIP

   Minneapolis

   22 reviews

   5.0

   22 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service. Thanks Melissa for being apart of our excellent experience!
   

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10. M

    Marvin

    VIP

    Minneapolis

    34 reviews

    5.0

    34 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food, outstanding service by Laura (Or Lauren) C
    

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