Kona Grill - Kansas City

Review summary

1. T

   Tim

   VIP

   Kansas City

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Decent food but overpriced for the experience. It’s a glorified Applebee’s on the plaza..
   

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2. J

   Jeffrey

   VIP

   Kansas City

   17 reviews

   3.0

   17 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   My family and I ate dinner at Kona Grill and had mixed thoughts about our experience. Our food was very good, but for the price, I would have expected more. Almost all items especially the Sushi are good but overpriced. Our server was very friendly and appreciated her recommendations. As for decor, a makeover is needed, not quite sure what vibe Kana is going for, but whatever it is, it is currently dated and bland.
   

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3. M

   Michael

   VIP

   Kansas City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated in the bar at a high top with my elderly parents, even after making, and confirming a reservation for a standard table. It took over two hours to eat, because the food and service was very slow. Many of the dishes were not served properly, including both of the steaks that were improperly cooked and definitely not the cut of meat that we ordered I could go on, but I’m going to move on with my life now!
   

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4. M

   Morgan

   Kansas City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Reservations were at 7:45 and we didn’t get sat until 8:50. All steaks were overcooked. Unfortunately we won’t be back. 
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hi Morgan, We're truly sorry to hear about your recent experience at Kona Grill - Kansas City. We understand that waiting can be frustrating and we apologize for the long reservation time you experienced. It's disappointing to hear that our steaks didn't meet your expectations. We always aim to deliver a great experience, and it's clear we missed the mark this time. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

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5. M

   Michelle

   Kansas City

   19 reviews

   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Had a reservation at 6:45, but was seated more than 45 minutes after that. Disappointed in how long it took to get seated with a reservation. The food and waiter were very good. 
   

   Kona Grill - Kansas CityResponded 1 day ago

   Thanks for visiting us, Michelle. We're glad to hear that you enjoyed our food and found our waiter to be good. We apologize for the delay with your reservation and the lack of service. We understand how frustrating this can be and we're working on improving our service timeliness. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
   

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6. G

   Grant

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   Had a 630 reservation for four and was finally seated at 6:57, if it was around the holiday so no big deal. Had a drink at the bar however they had no wine glasses, they wanted to put Cabernet and a whiskey glass. I went the beer route. The price of sushi is a little bit out of control so we went with items on the main menu. Unfortunately, the filet mignon was brought to the table no less than well Done, waiter knew it immediately, and the general manager came over and took care of that meal. Took a long time to get the food, the server had 7+ tables so he was doing the best he could. Just not the dining experience I’m looking for when spending north of $200 on a family of four. 
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hi Grant, We're sorry to hear about your recent experience at Kona Grill - Kansas City. We understand your concerns about the reservation time and the wine/beer glasses. We apologize for any confusion about the filet mignon and we'll work to improve our service. We hope you'll give us another chance to provide the dining experience you're looking for. Best, The Management Team
   

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7. A

   Amy

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Although we had a reservation it appears they do first come first served because we still had to wait 30 minutes. Don’t offer reservations if you don’t uphold them.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hi Amy, Thank you for taking the time to share your feedback. We're sorry to hear about the wait you experienced, especially given your reservation. We understand how frustrating that can be and we apologize for any inconvenience caused. We aim to provide a seamless dining experience for all our guests and we seem to have fallen short in your case. Your feedback is important to us and we will certainly take it into consideration as we continually strive to improve our service. We hope to have the opportunity to serve you again and provide a more enjoyable experience. Best, The Management Team at Kona Grill - Kansas City
   

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8. S

   Steven

   Kansas City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Zena was nice but the food came out with both our chicken meals over cooked. The chicken was a bit over cooked and tough. We were seated and ordered at least 10 minutes before another couple came and were seated across from us and yet their food came out 10 minutes before ours. Not cool. Nice service but inconsistent delivery of foods.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hello Steven, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our service, but we're sorry to hear about the inconsistency in food preparation. We understand how frustrating that can be and we apologize for the oversight. We'll definitely take your comments into consideration as we continuously strive to improve our food and service. We appreciate your patience and understanding. We hope to have the opportunity to serve you again and provide you with a more consistent and enjoyable dining experience. Best, Kona Grill - Kansas City Management Team
   

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9. L

   Lacy

   Kansas City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We were in town for an event and decided to give this place a try based on reviews. It was a busy night which was expected and not an issue. The server was nice & polite. However, the food was less than impressive. We ordered pot stickers which were 6 small pieces for almost $25 & came with what could be described as watered down soy sauce. The sushi wasn't too bad, but my children's edamame was less than desirable & the salad my husband received was basically just greenery with minimal sauce. The drinks we ordered weren't too bad, but they were also out of a handful of mixers for items on the drink menu. We'll definitely skip out on this place when back in town.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hey Lacy, Thank you for sharing your experience at Kona Grill - Kansas City. We're glad to hear that you found our server polite and service efficient. However, we're sorry to hear that the food didn't meet your expectations. We take your feedback on our pot stickers, sushi, and salad seriously and will be discussing these issues with our culinary team. We also regret to hear about the mix-up with our drink menu and understand how this could have affected your dining experience. We're always striving to improve and your feedback is invaluable to us. We hope you'll give us another chance to impress you on your next visit. Best, Kona Grill - Kansas City Management Team
   

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10. R

    Ryan

    Kansas City

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Honestly one of the worst dining experiences I’ve had lately in KC. Showed up and checked in for my reservation 10 minutes early, didn’t get seated until 25 minutes after my reservation - and only after reminding the hostess. Then we got seated, it was another 10 minutes before our server came over and only to apologize for not having seen us yet and that she would bring menus. Another 10 minutes passed and then we got our menus, and were told she would bring us water. Another 5 minutes passed for water, then we were asked it we’d like to order drinks-we ordered a bottle of wine. She came back another 5 minutes later to tell us they didn’t have the bottle we ordered. We ordered something else. Finally after waiting for another 10 minutes we got up and left since we had other plans later in the evening. I used to like Kona Grill but this was our last visit.
    

    Kona Grill - Kansas CityResponded 1 day ago

    Thanks for the feedback, Ryan. We're deeply sorry for your recent experience at Kona Grill - Kansas City. We understand how frustrating it must have been to wait for seating and service, and we apologize for the mix-up with the wine order. We always aim to provide a positive and enjoyable dining experience, and it's clear we fell short during your visit. Your feedback is invaluable to us and we will use it to improve. We hope you'll give us another chance to provide the quality experience you've come to expect from us. Best, The Management Team
    

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