Kona Grill - Kansas City

Review summary

1. P

   Priscilla

   VIP

   Kansas City

   16 reviews

   2.0

   16 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   This used to be a nice place. Now it’s a an expensive lease struggling to sell Applebee’s quality food at near Capital Grille prices. My reservation was adamant about making me commit to this prix fixe menu and then when I got there no one knew what I was talking about and then the finally figured it out. That was optional but those were cheap meals bundled together for an expensive price. Steak was tasteless and sushi not better than a strip mall place. I’m not exaggerating. This $450 bill for 7 of us (only 4 alcoholic drinks) was not worth it at all. I was embarrassed for my guests.
   

   Kona Grill - Kansas CityResponded today

   Thanks for the feedback, Priscilla. We're sorry to hear that your experience at Kona Grill - Kansas City didn't meet your expectations. We take pride in our cuisine and it's disappointing to hear that you found our dishes lacking in flavor. We'll take your comments into consideration as we continually strive to improve our offerings. We hope you'll give us another chance in the future. Best, The Management Team
   

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2. M

   MELISSA

   New York City

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have been dining at Kona Grill on the Country Club Plaza in Kansas City for years. Last Sunday, my son turned 30 years old so we decided to celebrate there. I noted on the online reservation, as well as called the morning prior to our 7pm reservation to remind them that I wanted a cake or something for dessert to recognize his special day. As it was the Sunday after Valentine's Day, there were hardly any patrons. They also had the Valentine's Day menu so the selection of sushi rolls was reduced to a handful. The service was poor, the food mediocre, and the fact that no one recognized my son's birthday was unforgiveable.
   

   Kona Grill - Kansas CityResponded 5 days ago

   Thanks for visiting us, Melissa. We're sorry to hear about your recent experience at Kona Grill - Kansas City, especially on such a special occasion as Valentine's Day. We understand how important it is to recognize such milestones, and we apologize for falling short. We're also sorry to hear about your dissatisfaction with our service and the limited selection of our special menu. We take your feedback seriously and will address these issues with our team. We hope to have the chance to serve you better in the future.
   

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3. Z

   Zachary

   Kansas City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   EXTREMELY over priced for the quality of food you get. I'd have been more satisfied with fast food.
   

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4. OT

   OpenTable Diner

   Kansas City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Terrible experience, made a reservation online for 9:15 was not seated till 9:45pm. Food took 1hr to come out and it was cold. Our sever was great but the restaurant management was terrible. They over booked and couldn’t keep up with the demand.
   

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5. C

   CaJuan

   Kansas City

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food even under pressure perfect date night
   

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6. k

   kaitlyn

   Kansas City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had a reservation at 9:00. Checked in early, but those who had a reservation at 8 or 8:30 were still waiting. Staff was obviously fed up and rude. Many murmurs of cold food, we decided to walk out
   

   Kona Grill - Kansas CityResponded on February 16, 2025

   Hi kaitlyn, We're really sorry to hear about your experience at Kona Grill - Kansas City. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We value your feedback and we will certainly take your comments into consideration as we continuously strive to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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7. Q

   Quentin

   Kansas City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Went there for Valentine’s Day dinner. Seated pretty quickly, but you could tell they shoved as many tables as possible onto the bar as possible to shove everyone in. Food took very long time, it was busy but still took too long. Getting ready to leave and register went down and we sat an additional 30 minutes until we were able to pay and leave. The only thing that made it tolerable was our waitress trying to keep us informed. All in all 2 1/2 hours for mediocre piece of over salted fish and substandard steak
   

   Kona Grill - Kansas CityResponded on February 16, 2025

   Hello Quentin, We appreciate your feedback and sorry to hear about your experience at Kona Grill - Kansas City. We understand that waiting can be frustrating and we apologize for the delay in service and food. We strive to provide a smooth and enjoyable dining experience for all our guests and it's clear we fell short during your visit. We're taking your comments into consideration as we continually work to improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

   1 person found this helpful

8. N

   Noah

   Austin

   2 reviews

   1.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Went for Valentine’s Day and we couldn’t have been more disappointed. Got seated at 7:15 and didn’t receive our entrees until 9:00. My girlfriend ordered the steak medium rare and after the extremely long wait it came out raw and bland. I ordered 2 sushi rolls for 25 dollars each and it was mediocre at best. Had the shrimp and lobster roll and there were multiple shells still in the shrimp I had to spit out. Overpriced food that was not worth half that price. Will not be going back and I do not recommend anyone eating here. The only bright spot was the wait staff who were kind and apologetic for the poor food and cook time.
   

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   Kona Grill - Kansas CityResponded on February 16, 2025

   Hello Noah, We're truly sorry to hear about your experience at Kona Grill - Kansas City. It's always our goal to provide our guests with exceptional service and food, and we regret that we didn't meet those expectations during your visit. We appreciate your feedback about the wait time and the quality of our dishes. We're also sorry to hear about your disappointment with the sushi rolls. Your comments are invaluable to us as we strive to improve with each and every customer. We hope you'll consider giving us another chance to show you the quality and service we're known for. Best regards, The Management Team
   

   1 person found this helpful

9. T

   Terrence

   Kansas City

   17 reviews

   4.0

   17 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sam provided great service on a very busy Valentine’s. Food and drinks were very good, as expected. Restaurant was packed but mostly well organized.
   

   Kona Grill - Kansas CityResponded on February 16, 2025

   Thanks for the feedback, Terrence! We're thrilled to hear that you enjoyed your experience at Kona Grill - Kansas City on Valentine's Day. We always aim to provide excellent service and delicious food and drinks, so it's great to know we hit the mark for you. We're sorry to hear that you found the restaurant to be packed, but we're glad you appreciated the organization and our team's efforts to keep things under control. We look forward to serving you again soon!
   

   1 person found this helpful

10. W

    William

    Kansas City

    1 review

    1.0

    1 review

    Dined on February 14, 2025

    1. Overall 1
    2. Food 4
    3. Service 2
    4. Ambience 3

    I ordered a bottle of wine and not only did the server not uncap the wine for me, but when I twisted the cap off there was a lot of mold on the top of the bottle. Tells me they do not know how to store their wine properly.
    

    Kona Grill - Kansas CityResponded on February 16, 2025

    Hey William, We're really sorry to hear about your experience with the wine at Kona Grill - Kansas City. We strive to provide a top quality experience and it sounds like we missed the mark with your bottle. We're taking your feedback seriously and will be addressing this issue internally to ensure it doesn't happen again. We hope you'll give us another chance to impress you with our wine selection. Best regards, The Management Team
    

    1 person found this helpful