Kona Grill - Kansas City

Review summary

1. M

   Michelle

   Kansas City

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was wonderful. Our server was lovely. Food was soooo good!
   

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2. R

   Robert

   Kansas City

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We came for my twins' birthday and had a reservation for 7 people for 7:30pm. I recognize that a Saturday night on the Plaza during the holidays is going to be busy, which is why I was sure to make a reservation. We arrived 20 minutes early, just in case, but then were not seated until nearly 8:45. We tried being nice and understanding (even helping to move chairs when we could tell the service staff was super busy), but the wait was excessive and my 10-year-old was crying he was so hungry and tired. Every time we asked, they told us we were next on their list, but then sat another group of 7 in front of us (that happened 4 times). Once we were finally seated (again, over an hour after our reservation), the host gave us three free appetizers (much appreciated), but then we had to wait 15 minutes (and asked our waiter 4 times) for plates and silverware once they arrived so we could eat them. They were cold by the time we got what we needed (and even then were still 1 plate and 1 set of silverware short). Most in our group said the food was very good (some said it was just fine), but the service was just awful. Again, I understand being busy and likely short staffed, but basic things like having plates and silverware is just a given. We had to ask multiple times for steak knives and, even though four of us ordered steak, they only brought us one and said "you can share." It was so disappointing and not the night I wanted to celebrate family birthdays. It will be a long time before we brave Kona Grill again.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Thanks for the feedback. We're truly sorry to hear about your experience at Kona Grill - Kansas City, especially considering your children's birthday. We understand how important family celebrations are and we regret any inconvenience caused. We're glad to hear that you found the food very good and appreciated our efforts to accommodate your needs. We acknowledge the issues you encountered and we assure you that your feedback has been taken into consideration as we continuously strive to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one.
   

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3. D

   Dave

   VIP

   Kansas City

   30 reviews

   1.0

   30 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Bad experience. Manager apologized, discounted and acknowledged major problems he intends to fix. Seated 40 minutes after reservation. Took 45 for food. Salads missing ingredients. Hope he can salvage the place.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Hi DaveM, We're truly sorry to hear about your recent experience at Kona Grill - Kansas City. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. We understand your disappointment with the long wait time and the missing ingredients in our salads. We're taking your feedback seriously and will address these issues with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right and provide you with the experience you expected. Best Regards, The Management Team
   

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4. S

   Sue

   Kansas City

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It was incredibly busy. We had reservations at 7 PM and got our table about 720. Had to wait about 45 minutes for food and they got our order wrong. 
   

   Kona Grill - Kansas CityResponded 3 days ago

   Hey, we're really sorry to hear about your experience. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the mix-up with your order and the delay. We're continuously working on improving our service and your experience is important to us. We hope to have another chance to serve you better in the future. Best, Kona Grill - Kansas City Management Team
   

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5. K

   KEVIN

   Kansas City

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Very disappointing and slow AF. We arrived 15 minutes early to our reservation and waited to our reservation time, despite multiple open tables. Once seated, it took about 10 minutes for our server to come by to greet us and take drink orders. We placed 2 kids orders and an app with our drinks as our kiddos were hungry. It took an hour to get their kids orders. The app came later. Our adult orders finally came 90 minutes after we sat down. The manager came to apologize, but it was a fly-by, as nearly every tables food was taking forever. No comps, no explanation. We left feeling really frustrated and disappointed. In hindsight, we should have just left at the first sight of trouble. Kona used to be one of our favorites when we were younger, and we were excited to take our kids there tonight. Just a huge bummer. Be better, man.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Hey, We're truly sorry to hear about your disappointing experience at Kona Grill - Kansas City. We apologize for the long wait times and the lack of compensation for your patience. We understand how frustrating it can be to wait, especially when you have young children. Your feedback is invaluable to us, and we'll definitely use it to improve our service. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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6. L

   Lisa

   Kansas City

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had reservations for 5:45. Got our table right away, but had to wait approximately 15 minutes for water. Then another 10-15 minutes for our drink orders. We ordered an app, and meals at the same time. Our app (California rolls) can out about two minutes before the rest of our food, and when it was all said and done, we had waited 1 hour and 20 minutes from when we sat down to when our food came. We know this was a kitchen issue and not related to our server, but it almost seemed like she was avoiding most of her tables bc she was embarrassed that it was taking such a long time so our drinks were often empty. The food was extremely lackluster. I ordered the wagyu fried rice as my entree and it was extremely oily. The only one extremely happy with their meal was my daughter who ordered an $8 bento box from the kids’ menu. Definitely the highlight of our $200 family meal. We will not be back! Has definitely gone downhill.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Thanks for the feedback, KSgirl. We're truly sorry to hear about your experience at Kona Grill - Kansas City. We understand that waiting for service and food can be frustrating, and we apologize for the inconvenience caused. We're glad to hear that you enjoyed your meal and the service from our server, but we're disappointed that we didn't meet your expectations in other areas. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to provide you with the dining experience you deserve.
   

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7. S

   Steve

   Phoenix

   6 reviews

   4.0

   6 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good food and service but the place really needs updating.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Thank you for the positive review. We look forward to serving you again, soon.
   

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8. M

   Merrie

   Kansas City

   6 reviews

   2.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   I originally had a 7:15 PM reservation. There was a wreck on the highway so I called them and they pushed my reservation back 30 minutes. What they did not tell us at that time was it really wouldn’t have been a problem because they were running an hour and a half behind on their reservations. We arrived at 7:30 and were not seated until AFTER 9 o’clock. It took 45 minutes to get our order and some of us got cold food! It was loud and hard to carry on a conversation. The server did a great job, but they couldn’t make up for the huge time delay! I know it’s Christmas time on the Plaza, but if they would’ve been honest with us, it would’ve gone a long way!!! I also don’t believe that the quality justifies the price. I don’t think I’ll ever be back to Kona Grill!
   

   Kona Grill - Kansas CityResponded 3 days ago

   Hey, We're truly sorry to hear about your experience at Kona Grill - Kansas City. We understand how frustrating it can be to have a reservation and not get seated in a timely manner. We apologize for the inconvenience caused and for the discomfort you experienced due to the noise and wait time. We're glad to hear that our server was able to provide you with good service despite the situation. Your feedback is valuable to us and we'll definitely use it to improve our reservation processing and seating timing. We hope you'll give us another chance to make it up to you in the future. Best regards, The Management Team
   

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9. M

   Michelle

   Kansas City

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   My family and I were so disappointed this evening. In the past, we have always enjoyed Kona Grill. Tonight we had reservations at 7:45. When we checked in, they said we should be able to sit down really close to 7:45. We were finally seated at our table at 8:45. However, our table only had three chairs, so 4 of us had to stand. When they told us we could use barstools from the sushi bar, we ended up having to get the bar stools ourselves. We sat at the table for about 10 minutes before anyone came to check on us. However, our waitress was very nice. Our food came to us about 50 minutes later, and half of our orders were lukewarm. On top of this, Kona Grill has doubled all of their prices, some tripled. The portions have been cut in half. Fish and chips cost $37. I will say this the hostess was fantastic. Smiling, apologetic, and doing her best with the busy crowd. Unfortunately, I don't believe we will be visiting Kona Grill again. We should have paid close attention to the reviews.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Hey, We're truly sorry to hear about your recent experience at Kona Grill - Kansas City. We understand the importance of timing and we apologize for the inconvenience you and your family experienced. We also acknowledge your concerns regarding the changes in pricing and portion sizes. Your feedback is valuable and will be considered as we strive to improve. We're glad to hear that our hostess made a positive impression on you. We hope you'll give us another chance to make it up to you. Sincerely, The Management Team
   

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10. R

    Randall

    Des Moines

    4 reviews

    4.0

    4 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We recently dined at Kona Grill on the Country Club Plaza in Kansas City, and it was a delightful experience. The restaurant offers a polished yet casual atmosphere. We met friends from Omaha there and stayed for a couple hours talking, eating and drinking. It was a great time. The service was attentive and friendly. Our server was knowledgeable about the menu and made excellent recommendations. Despite the restaurant being busy, our food arrived promptly, and we never felt rushed. We highly recommend stopping by for an experience.
    

    Kona Grill - Kansas CityResponded 3 days ago

    Thanks for visiting us, Randall! We're thrilled to hear that you and your friends had a great time at Kona Grill - Kansas City. It's wonderful to know that you enjoyed our polished yet casual atmosphere, attentive service, and delicious food. We strive to provide a memorable experience for all our guests, and it's heartening to hear that you appreciated our efforts. We look forward to welcoming you back for another enjoyable time soon!
    

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