Kona Grill - Omaha

Review summary

1. T

   Tammy

   Omaha

   1 review

   1.0

   1 review

   Dined on December 6, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I don’t usually post or complain, but I’m taken back by the way the waitress treated our table. First off, she asked us if we were on one check and we said no. She said or great! We told her who was on what check. Then when asking about things on the menu, she was really rude and sarcastic! I’m thinking what the heck?!? When were done, she asked for some plates we were handing her some and she said not that many!!! I saw a manager come by and I asked if they had coat hooks to hang our coats and he said no. I suggested that some other restaurants have coat hooks on the side of the booth wall and acted so annoyed with me and walked away, instead of saying oh that’s a good idea or something? Such a bizarre experience. Three mom’s with their daughter’s having a fun dinner and wasn’t so fun!😞
   

   Kona Grill - OmahaResponded 4 days ago

   We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona experience that we are known for. We hope you come back soon so we may give you the experience you should've have the first time around.
   

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2. S

   Shelly

   Omaha

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Juan was fantastic, and so was the food! We really enjoyed the special Thanksgiving meal and the attention we received from our server.
   

   Kona Grill - OmahaResponded on December 5, 2024

   Thank you so much for spending Thanksgiving with us! We are so happy to hear Juan was able to make your day special!! Please come in again soon!
   

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3. M

   Mary

   Richmond

   1 review

   2.0

   1 review

   Dined on November 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   It was Thanksgiving but steak was terrible, overcooked and tiny, mashed potatoes were ice cold.
   

   Kona Grill - OmahaResponded on December 5, 2024

   We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim especially on Thanksgiving. We take pride on our attention to detail and it was disappointing to hear that your steaks did not match our expectations. We hope you come and try us again soon to get the exceptional service you should have had the first time around. Thank you so much for spending your holidays with us!
   

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4. M

   Michelle

   Omaha

   4 reviews

   4.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really good Thanksgiving dinner special! Pumpkin pie was amazing !
   

   Kona Grill - OmahaResponded on December 5, 2024

   Awesome to hear you came in and had a good time on Thanksgiving!! Please come back soon! Happy holidays!
   

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5. J

   JIM

   Omaha

   7 reviews

   4.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overall, our experience was a positive one. The noise level was just right as we were easily able to have a conversation. The lighting was also very good as we sat next to the windows on the porch. Our waitress was very attentive.
   

   Kona Grill - OmahaResponded on December 5, 2024

   Thank you so much for the positive review! Glad to hear you enjoyed your visit and we'd love for you to come back soon!
   

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6. M

   Mary

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We loved Kona but are now searching to find a new family restaurant. Arrived at 6 with reservations, we received our food at 7:15pm. The restaurant was at best, half full, and that’s being generous with a head count. Server got our drink order, but after that, we had to continually catch her attention for more drinks. It was like she was on the other side of the building and occasionally, would swing by our table. Not sure what happens in the food prep area, but there were more people there than on the floor, and still quite a wait for dinner. Restroom had no hand towels and appeared to not have been serviced in hours. Prices have increased exponentially and serving sizes much smaller. For the price, amount, value, and service, we are moving on.
   

   Kona Grill - OmahaResponded on December 5, 2024

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

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7. B

   Brad

   Des Moines

   4 reviews

   3.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Came in to my reservation a little early. No problems getting in. They encouraged me to sit in the heated bar area, which we have sat in before. Was a mistake to do, because our table was so sticky everything including us, stuck to it. Table is too small and not level. What appeared to be the manager was walking around, "you are cut, you are cut". In the mean time i have a table for 4 that was sitting there, no water, no drinks, no interface with anyone other than our hostess for over 10 minutes. We were discussing walking out and heading to Saltgrass, when we finally got some water. was another 10 minutes to get a michelob ultra and a lemonade. The service did slightly improve as dinner went on, but we did not get the complete sushi menu until we asked for it. This used to be my wife and I's favorite place in Village Point. It has now become a severely overpriced sports bar, but with lesser service. The place has slowly gone down hill the last 10 years, and this was the last straw for our family. It was one of the few places we could get sushi for those in the family who preferred that, yet others could still get a decent meal. On the hunt for a new place out west with Sushi and Steak.
   

   Kona Grill - OmahaResponded on November 24, 2024

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

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8. L

   Lonnie

   Omaha

   5 reviews

   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the check-in with the host, to our amazing server to the great quality of our meal this experience was 10/10 My stir-fry entree was incredible and for dessert the warm butter cake is delicious.
   

   Kona Grill - OmahaResponded on November 24, 2024

   Thank you for taking the time to leave such a thoughtful review! Our motto is Make Every Experience Exceptional, and I am so pleased we seem to have done our job! I will pass your note on to our team, I know it will make their day to read your review.
   

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9. T

   Tom

   VIP

   Omaha

   1 review

   3.0

   1 review

   Dined on November 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Prices ridiculous for the environment. We had nice meal for 7 people but should not be fine dining prices as more of bar type experience.
   

   Kona Grill - OmahaResponded on November 24, 2024

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

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10. LM

    LisaM

    VIP

    Omaha

    8 reviews

    4.0

    8 reviews

    Dined on November 2, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    A young man was our server. He was so nice and friendly. The Philadelphia roll was great and the other sushi too, as well as my white wine. Unfortunately, we were seated by the kitchen and we could hear a lot of loud talking coming from there.
    

    Kona Grill - OmahaResponded on November 24, 2024

    Happy to hear the service and food we great! We will let the kitchen know to try to keep it down in the future. Thank you for coming!
    

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