Kona Grill - Omaha

Review summary

1. B

   Brad

   Des Moines

   4 reviews

   3.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Came in to my reservation a little early. No problems getting in. They encouraged me to sit in the heated bar area, which we have sat in before. Was a mistake to do, because our table was so sticky everything including us, stuck to it. Table is too small and not level. What appeared to be the manager was walking around, "you are cut, you are cut". In the mean time i have a table for 4 that was sitting there, no water, no drinks, no interface with anyone other than our hostess for over 10 minutes. We were discussing walking out and heading to Saltgrass, when we finally got some water. was another 10 minutes to get a michelob ultra and a lemonade. The service did slightly improve as dinner went on, but we did not get the complete sushi menu until we asked for it. This used to be my wife and I's favorite place in Village Point. It has now become a severely overpriced sports bar, but with lesser service. The place has slowly gone down hill the last 10 years, and this was the last straw for our family. It was one of the few places we could get sushi for those in the family who preferred that, yet others could still get a decent meal. On the hunt for a new place out west with Sushi and Steak.
   

   Kona Grill - OmahaResponded 3 days ago

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

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2. L

   Lonnie

   Omaha

   5 reviews

   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the check-in with the host, to our amazing server to the great quality of our meal this experience was 10/10 My stir-fry entree was incredible and for dessert the warm butter cake is delicious.
   

   Kona Grill - OmahaResponded 3 days ago

   Thank you for taking the time to leave such a thoughtful review! Our motto is Make Every Experience Exceptional, and I am so pleased we seem to have done our job! I will pass your note on to our team, I know it will make their day to read your review.
   

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3. T

   Tom

   Omaha

   1 review

   vip
   3.0

   1 review

   Dined on November 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Prices ridiculous for the environment. We had nice meal for 7 people but should not be fine dining prices as more of bar type experience.
   

   Kona Grill - OmahaResponded 3 days ago

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

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4. LM

   LisaM

   Omaha

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A young man was our server. He was so nice and friendly. The Philadelphia roll was great and the other sushi too, as well as my white wine. Unfortunately, we were seated by the kitchen and we could hear a lot of loud talking coming from there.
   

   Kona Grill - OmahaResponded 3 days ago

   Happy to hear the service and food we great! We will let the kitchen know to try to keep it down in the future. Thank you for coming!
   

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5. T

   Tina

   Omaha

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A bit expensive for what we got but it was still good.
   

   Kona Grill - OmahaResponded 3 days ago

   Glad to hear you enjoyed the food! Thank you for the review!
   

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6. S

   Stephanie

   Hawaii

   1 review

   3.0

   1 review

   Dined on September 29, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our food was delicious! Our serves was friendly, but not very attentive.
   

   Kona Grill - OmahaResponded on October 2, 2024

   Hey, thanks for your feedback. We're thrilled to hear you enjoyed the food at Kona Grill - Omaha! However, we're sorry to hear that our service didn't meet your expectations. We strive to provide friendly and attentive service to all our guests, and we'll definitely take your comments into consideration as we continually work to improve. We hope to have the opportunity to serve you again and provide a more memorable dining experience. Best, The Management Team
   

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7. A

   Amy

   Kansas City

   37 reviews

   vip
   5.0

   37 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and our food were excellent, as always! We were celebrating our daughter's 18th birthday. They wished her a Happy Birthday upon arrival and she even got a free dessert. Our server was fantastic! We will definitely be back!
   

   Kona Grill - OmahaResponded on September 26, 2024

   We're overjoyed to hear that you had an excellent experience celebrating your daughter's 18th birthday at Kona Grill - Omaha! It's wonderful to know that our food and service lived up to your expectations. We always strive to make special occasions even more memorable. Your kind words are greatly appreciated and we look forward to welcoming you back soon! Best Regards, The Management Team
   

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8. K

   Kenny

   Omaha

   3 reviews

   5.0

   3 reviews

   Dined on September 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waitress Michaela was outstanding and did an excellent job. She was attentive and mad sure we always had what we needed. We attended during restaurant week and the menu was great and allowed us to sample some of the great food Kona Grill had to offer. Thanks for making our date night awesome!
   

   Kona Grill - OmahaResponded 3 days ago

   This is awesome to hear! Thank you so much for letting us know and we hope to see you again soon!!
   

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9. D

   Dr. Bonnie J

   Kansas City

   1 review

   5.0

   1 review

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just wanted to share that the location for the birthday dinner was really fantastic. The enclosed patio with open windows was just perfect for the lovely Fall weather. The service and the meal were both really good too!
   

   Kona Grill - OmahaResponded on September 10, 2024

   Thanks so much for coming in and spending your birthday with us! Glad we made your day special and hope you come in again soon!!
   

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10. r

    rick

    Omaha

    54 reviews

    vip
    4.0

    54 reviews

    Dined on September 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Got right in. Staff was great. Food was very good. Got there at happy hour so prices were lower.
    

    Kona Grill - OmahaResponded on September 5, 2024

    Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your experience at Kona Grill - Omaha and found our staff to be great. We strive to provide excellent food and value, so your feedback is greatly appreciated. We look forward to welcoming you back soon. Best regards, The Management Team
    

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