Le Zoo

Review summary

1. P

   Patricia

   Pittsburgh

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and atmosphere! We’ll be back!
   

   Le ZooResponded today

   Greetings Patricia, Thank You, for your 5 star review! We look forward to having you with us again soon. Best Regards, Justin Maas General Manager
   

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2. E

   Eric

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Justin and his team are exceptional! Best spot in BH, food, cocktails and service off the charts. Hope the rumours of it possibly closing aren’t true.
   

   Le ZooResponded 1 day ago

   Thanks for visiting us, Eric! We're thrilled to hear that you enjoyed our food, cocktails, and service at Le Zoo. We always strive to provide the best experience for our guests and your words are a testament to that. We'll hope for more wonderful times in the future. Thanks again for your support! Best Regards, Justin Maas
   

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3. B

   Boris

   VIP

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience: the food, the service, the ambiance. Actually, we are coming back there this weekend to celebrate my wife's birthday.
   

   Le ZooResponded 7 days ago

   Greetings Boris, Thank You, for your 5 star review! It's great to here that you enjoyed the food, the service and the ambiance. We look forward to having you with us this weekend to celebrate. Best Regards, Justin Maas General Manager
   

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4. P

   Pam

   VIP

   West Palm Beach

   368 reviews

   5.0

   368 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a standout. Food and service. Everything five stars.
   

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   Le ZooResponded 7 days ago

   Hello Pam, Thank you for your glowing review! We're thrilled to hear that you had another standout experience at Le Zoo. Your kind words about our food and service truly mean a lot to us. We strive to provide the best for our guests and your feedback affirms that we're on the right track. We look forward to welcoming you back soon! Best Regards, Justin Maas General Manager
   

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5. G

   Gregory

   Dallas

   9 reviews

   5.0

   9 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a reservation & was seated right away in a busy Monday night. Our server was attentive & polite. I do however wish they had something special or at least compted the dessert as I noted during the reservation that it was my Wife’s birthday. Only the hostess acknowledged & said happy birthday to my wife.
   

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6. D

   Dinorah

   Montreal

   5 reviews

   5.0

   5 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant in the Bal Harbour shops! My favourite:)
   

   Le ZooResponded on February 18, 2025

   Thanks for the feedback, Dinorah! We're thrilled to hear that Le Zoo is your favorite restaurant in Bal Harbour Shops. We're honored to be your go-to spot for the best food and service. We can't wait to welcome you back soon. Best Regards, Justin Maas General Manager
   

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7. L

   Lazarus

   VIP

   London

   19 reviews

   4.0

   19 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   As long time customers we always enjoy Le Zoo, but the only real negative are the wine prices. I am in the wine business and find it almost offensive to be charged over $100 for Whispering Angel that retails for $22 to $25, and there are other examples of this overpricing on the list.
   

   Le ZooResponded on February 17, 2025

   Thanks for the review, Lazarus! We're thrilled to hear that you've been with us for many years and continue to enjoy our restaurant. We appreciate your feedback about our wine pricing and we're always looking for ways to improve. We're sorry to hear that our wine list pricing didn't meet your expectations. We'll certainly take your comments into consideration. We hope to welcome you back to Le Zoo soon and provide you with a better experience. Best Regard's, Justin Maas General Manager
   

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8. N

   Nikolas

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Le Zoo definitely lived up to its name tonight (no pun intended). Upon arriving there was a mass of people waiting to check in and a very poorly managed system. The Maitre D’ did an excellent job triaging given the appearance of limited help, but it was utter chaos and we waited 30 minutes past our booking for the table. The server also seemed frazzled and overloaded, forgetting we existed and not getting water until 20 minutes after being seated. The food is standard French, like you’d find at any comparable spot in Miami. Paired with a poorly sealed take away bag that leaked and spilled on my white linen pants, it was definitely a memorable evening, however for the wrong reasons. On a weekday it’s definitely great, but on a weekend, save your efforts in battling the masses and head to Pastis or Bouchon Bisto for equally excellent food with a phenomenal service experience.
   

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   Le ZooResponded 1 day ago

   Thanks for the feedback, Nikolas. We're glad to hear that you enjoyed our food at Le Zoo. However, we're sorry that our service didn't meet your expectations. We take your comments about the system and service very seriously and we'll work on improving these aspects. We're glad to hear that you appreciated our food, but we hope that the overall experience was still enjoyable. We hope to welcome you back for a better experience on your next visit. If you would like to further discuss the details of your experience, please reach out to me directly. Best Regards, Justin Maas General Manager
   

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9. L

   Lisa

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, excellent food perfect setting. The restaurant just keeps getting better!!
   

   Le ZooResponded on February 17, 2025

   Hello Lisa, Thank you for your wonderful review! We are thrilled to hear that you enjoyed your experience at Le Zoo. It's great to know that our service, food, and setting met your expectations. We appreciate your kind words and look forward to welcoming you back soon! Best regards, Justin Maas General Manager
   

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10. A

    Adriana

    VIP

    Las Vegas

    6 reviews

    3.0

    6 reviews

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    We ordered appetizers and they forgot to bring them. We were 4 people, of the 4 main dishes they only brought 3, my dish arrived when the rest had finished eating. The waitress apologized to us many times, poor organization of the chef. Sad!
    

    Le ZooResponded on February 17, 2025

    Hey Adriana, We're truly sorry to hear about your recent experience at Le Zoo. We strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. We understand how frustrating it can be when items are not served in a timely manner and we're sorry for the mix-up with your appetizers. We also apologize for the inconvenience caused by the mix-up in the entrees. Your feedback is invaluable to us and we assure you that we will address these issues to ensure they do not occur in the future. We hope you'll give us another chance to make it up to you. Please let me know when you plan to return, we owe you a 5 star experience and want to make sure we provide you that from start to finish. Best Regards, Justin Maas General Manager
    

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