Left Bank Menlo Park

Review summary

1. l

   lynn

   San Francisco

   43 reviews

   vip
   2.0

   43 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   What a disaster! We went to an early dinner, so it was not yet crowded for a Friday night. Our waiter seemed eager to please but was not very experienced. He brought my husband's soup before we even received our cocktails. We never got the bread we ordered. The sole was so overcooked that it was literally mush. First time that I've sent a dish back to the kitchen. I asked for soup., thinking that the waiter would explain the issue in the kitchen and bring it quickly. My husband was finished with his meal before I got it. When I asked the waiter why it took so long, he suggested that we not dine on the weekend. On the plus side, their French onion soup is always delicious, and my husband enjoyed the beet salad. The music was also great, but overall, a disappointing meal. I understand that restaurants are having a tough time these days, but for a restaurant that has been around a long time, we expected much better.
   

   Left Bank Menlo ParkResponded 2 days ago

   Dear Lynn, Thank you for your candid feedback. I'm sincerely sorry your experience fell short of expectations. It's clear we missed the mark in several areas — from timing of dishes to the quality of your meal — and I deeply apologize for these lapses. While I’m glad to hear you enjoyed the French onion soup, that doesn’t make up for the other shortcomings you encountered. We’re committed to improving and will address these issues with our team immediately. We truly value your loyalty and would appreciate the chance to provide you with a better experience in the future. Warm regards, Darvin Aragon General Manager, Left Bank Menlo Park
   

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2. K

   Katya

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great job my party enjoyed the food and the live music.
   

   Left Bank Menlo ParkResponded 2 days ago

   Dear Katya, Thank you for leaving a review. I'm thrilled you enjoyed your time with us and look forward to welcoming you back in the near future. Best wishes, Darvin Aragon General Manager
   

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3. T

   Tim

   Philadelphia

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Table service was very slow, and we arrived early before the restaurant was busy.
   

   Left Bank Menlo ParkResponded today

   Thanks for the feedback. We're sorry to hear about your experience with our service. We strive to provide a seamless dining experience, and we apologize if we fell short this time. Your feedback is important to us, and we will certainly take it into account as we continuously work to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Left Bank Menlo Park Management Team.
   

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4. S

   Susan

   San Francisco

   16 reviews

   vip
   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The beef stew was very good, the duck was good, but cold. The service started out slow but got better.
   

   Left Bank Menlo ParkResponded 5 days ago

   Thank you for sharing your feedback! We’re so glad you enjoyed the beef stew and found the duck to your liking, though we’re sorry it was served cold. That’s definitely not the standard we strive for, and we’ll address this with our kitchen team to ensure all dishes are served at the perfect temperature. We appreciate your patience with the service, and we’re happy to hear it improved as your visit went on. We’ll continue working on providing a more seamless experience from start to finish. We hope you’ll give us another chance to provide an even better experience next time.
   

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5. J

   Jeff or Lovinda

   San Francisco

   48 reviews

   vip
   4.0

   48 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service and a classic French-inspired menu.
   

   Left Bank Menlo ParkResponded 6 days ago

   Dear Guests, Thank you for your feedback and for recognizing Carlos’ excellent service—it means a lot to us. I’m sorry to hear the onion soup and cheeseburger didn’t meet your expectations, and I appreciate your note about the drink pricing and pours. Your insights are valuable, and I’ll share them with our team as we strive to improve. We hope to have the opportunity to provide a better experience on your next visit. Best regards, Darvin Aragon General Manager Left Bank Menlo Park
   

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6. g

   george

   San Francisco

   6 reviews

   vip
   2.0

   6 reviews

   Dined on December 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   If this rant saves someone a visit to this terrible Left Bank, I’m glad I wrote it. Sunday brunch. Kids wanted but there no croque monsieur. And what, also NO french toast!?!? Something about not having bread??? Our nice Server is apologetic but has no clue why that is the case. Keeps leaving half way during our order to put the order into the kitchen… Indifferent manager comes over to explain - Basically cannot be bothered to buy or make it. Offers a pathetic ham and cheese on their in house bread instead. The benedict is served practically cold/lukewarm. Salads are underdressed. Boeuf Bourguignon is quite good but the salmon hash is the saddest lox on a mcdonald’s esque hash brown ever. Wines don’t come until the end of the meal - Server forgot. Definitely the worst of the two Left Banks I’ve been to. And I still tipped 20% because it’s the bay area. Go to Bistro vida next door.
   

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7. L

   Linda

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   It was busy though service was on the slow side in between courses. Wanted tor give us the check before our dessert came.
   

   Left Bank Menlo ParkResponded on December 1, 2024

   Hello LindaCA, Thank you for taking the time to leave us a review. We're glad to hear that you found our food to be of a satisfactory quality. We apologize for the delay in service you experienced between courses. We strive to provide the best service possible, and we'll certainly take your feedback into account to improve our service. We hope to see you again soon at Left Bank Menlo Park. Best wishes, Darvin Aragon General Manager
   

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8. M

   Marcela

   Austin

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   If a restaurant opens on a Holiday, management must make sure enough employees such up to work. More than 25 min for pre-fixed menu dessert. Completely forgot about us until I approached the greeter. The food was awful (plain simple salad, soup was cold, main entrees just ok, and apple pie with NO flavor at all) NOT worth the price… Mcdls should’ve been better
   

   Left Bank Menlo ParkResponded on December 1, 2024

   Hi Marcella, We're truly sorry to hear about your experience at Left Bank Menlo Park. It's disappointing to know that we fell short in providing you with the quality service we strive for. We appreciate your feedback and will certainly address this issue with our team. We're sorry that our dessert and food did not meet your expectations and that the apple pie did not have the flavor you were looking for. We will work on improving our service during the holiday season. We hope you'll give us another chance to serve you better in the future. Best, Left Bank Menlo Park Management Team
   

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9. D

   David

   Las Vegas

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We attended for the Thanksgiving Day as most of our family was out of state or out of country. First of all, the dining space was VERY cold, I was wearing 3 layers of clothing, had to keep my jacket on and still felt cold, does not make for a very good ambience. To show it wasn't just us, almost every other table people were still wearing jackets and at one a diner kept their gloves on. The menu was a 4 course set menu with choice of entree and desert. It also said items could be ordered a la carte. Neither of our party are big eaters, so we asked the waiter for a la carte pricing. He first said his handheld device only showed the total menu price and he didn't have access to the a la carte pricing. I asked if he could please find out and he seemed annoyed at the request. If the menu states a la carte the wait staff should know it, or at least not show displeasure at being asked to acquire it. Having ordered the Turkey entree and a pie dessert dish (a la carte), the two Turkey entrees arrived sans the Orange Cranberry relish the menu promised. Had to flag the waiter and request it. He bought one sauce serving boat for the two of us, we were among the first eating entrees, having gone a la carte and skipped the first two courses. So perhaps an early oversight. However observing all the turkey dishes served after ours, each plate had its own sauce boat. Other than all this the quality of food was good. Just a lot to consider around that.
   

   Left Bank Menlo ParkResponded on December 1, 2024

   Dear David, thank you for joining us on Thanksgiving Day and for sharing your detailed feedback. We’re truly sorry that your experience didn’t meet expectations. We’ll review our heating settings to ensure guests are more comfortable and address the concerns about staff preparedness with the a la carte menu. Additionally, we apologize for the oversight with the cranberry relish and appreciate your understanding as we improve. Your insights are valuable and help us enhance future dining experiences. We hope to welcome you back for a better visit soon. Best regards, Darvin Aragon Left Bank Menlo Park Brasserie
   

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10. M

    Monica

    Singapore

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a lovely dinner and my sole was one of the best I've had
    

    Left Bank Menlo ParkResponded on December 1, 2024

    Thanks for the feedback, Monica! We're thrilled to hear that you enjoyed your dinner at Left Bank Menlo Park. It's great to know that our sole dish made a positive impression on you. We strive to provide excellent food and service, and your ratings are a testament to our efforts. We appreciate your feedback and look forward to serving you again soon. Best wishes, Darvin Aragon General Manager
    

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