Lockbox at 21c Hotel

Review summary

1. C

   Catesby

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For the life of me I can’t figure out why Lockbox isn’t considered the best restaurant in Lexington. It is by far the most fun, creative and exciting food in town. Every time I eat there I am absolutely blown away by the food and the prices. We had the mushroom toast, charred broccoli and baked feta as appetizers. They were all incredible. Big city food at Lexington prices. For entree we had the chicken and rabbit mafalde. Again it was perfectly seasoned and hot. Joel’s butter cake was an incredible dessert. I could not stop eating it. Please please please do yourself a favor and try their food!
   

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2. T

   Tom

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our second trip to this restaurant, this time with a larger party. Lockbox has a modest but varied dinner menu and a robust selection of drinks and wine. The service and the food were excellent. Recommendations from the server were spot on The timing for ordering and service was good, leaving time for conversation and enjoying our appetizers but not too slow. The restaurant was bustling.
   

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3. K

   Keith

   VIP

   Denver

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic brunch menu and wonderful service. Thank you!
   

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4. K

   Keith

   VIP

   Denver

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a large party and were very well tended to by the staff. Fantastic cocktail and creative food menus. Great experience.
   

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5. V

   Victoria

   Louisville

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing especially the roasted chicken . Are waiter was amazing and did just a fantastic job!!!
   

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6. D

   Dani

   Louisville

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   I’ve always had wonderful experiences at Lockbox, but unfortunately, this time missed the mark. It seems like, in an attempt to accommodate more guests, they added extra tables—including some in places where tables probably shouldn’t exist. I was tucked into the corner of a long couch, facing a table so close that I was practically part of their date. At one point, I debated whether I should introduce myself or just start splitting the check. It felt incredibly smothering. My own date and I could barely hold a conversation without feeling like we were broadcasting a live podcast to the table next to us. And to make matters more lively, our table was stationed right next to the service station—so the constant buzz of staff activity made it even harder to enjoy the evening. To top it off, we were ignored at the bar for quite a while, despite sitting right in front of the bartenders, which was a bit embarrassing. On the bright side, our server was great, and one kind employee even offered to take our photo after watching my husband and me struggle with a selfie—so huge points for that! We received our food in a timely manner as well. I totally understand that Valentine’s Day is one of the busiest nights of the year, but the seating arrangements really took away from the experience. Sadly, we’re not sure if we’ll be back. Hopefully, they can rethink the layout for the future, because when Lockbox is at its best, it’s truly fantastic!
   

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7. D

   Derek

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere and ambiance were great! The service was wonderful, and the food was delicious! The seating was a bit tight for my liking. Most of the seating is along walls with long couches on one side and chairs on the other. There was about 12" between us and the tables on either side. So, it's hard to have a private dinner, but it wouldn't deter me from going back. My wife and I truly enjoyed it!
   

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8. s

   sarah

   VIP

   Cincinnati

   23 reviews

   3.0

   23 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food was very disappointing. Steak inedible. Rice grits=terrible idea. Will not go back.
   

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9. S

   Sean

   VIP

   Atlanta

   50 reviews

   5.0

   50 reviews

   Dined on February 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a wonderful meal at Lockbox. Unique dishes and some exceptional 12c Select bourbons. Adam steered us to the right dishes and bourbons. Such fun! And amazing art!
   

   Lockbox at 21c HotelResponded on February 18, 2025

   Hi Sean! Thank you for taking the time to leave a review about your experience at Lockbox. We love reading about positive, 5-star experiences from our guests and welcome the opportunity to share these kinds of reviews with our staff. Adam is a wonderful server, we are lucky to have him, and we will be sure to reward him for the survey shoutout! We hope to welcome you back into our space soon. Sincerely, Lockbox
   

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10. K

    Katy

    Louisville

    7 reviews

    5.0

    7 reviews

    Dined on January 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food and service were excellent. It was a very quiet Tuesday evening in the restaurant. It was a business dinner for out of town colleagues and they were very impressed.
    

    Lockbox at 21c HotelResponded on January 30, 2025

    Hello Katy! Thank you for leaving such kind and generous compliments about your recent Lockbox experience. So happy to read that you and your colleagues enjoyed themselves and found value in the overall experience. We do hope to have another opportunity to welcome you back into our space in the future! Sincerely, Lockbox
    

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