Cielos

Review summary

1. PB

   PaulaB VIP

   Seattle14 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Salsa was good. We had green corn tamale, not much flavor. Root vegetable salad was a tiny pile of raw veggies with thick paste underneath. Would not go back.
   

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2. R

   Randy

   New Orleans4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ben was our server. He was Awesome. Friendly. Knew the menu well. Food was Great. I love Open Table Restaurants.
   

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3. J

   Jane

   Phoenix11 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The restaurant was so noisy we had to shout across our table for 4. The service lagged at several points in the evening. The food was ok, but nothing special.
   

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4. K

   Kathy

   Milwaukee1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The flavors in the meatloaf were amazing. The short ribs were amazing. Definite win. Ambiance was relaxed and southwestern.
   

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5. L

   Lori VIP

   Tucson5 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food. The outdoor patio area with the fireplaces is lovely and it's easy to hear your dining companions. Highly recommend. Our server was particularly kind and attentive.
   

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6. PD

   PDub

   Seattle6 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great place - ambiance excellent, waiter/bartender Ben terrific, food really, really good and not expensive. Go there!
   

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7. C

   Carla

   Phoenix11 reviews

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We truly enjoyed the delicious food, and the ambiance of the restaurant. The servers were so accommodating. That signature Margarita was great, too! Great place, we will be back!
   

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8. S

   Susan

   Minneapolis6 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The trout was very good and my husband's meat loaf was outstanding (believe me, I never thought I would say that about meat loaf). Service very professional yet lighthearted; appreciated being offered a table indoors despite our outdoor reservation, as it was a little cool. Would go back.
   

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9. OT

   OpenTable Diner

   Los Angeles2 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Only pub bar available until 4 pm. Web page needs to be updated to reflect that. Burger was good though.
   

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10. A

    Alexis

    Tucson2 reviews

    1.0

    Dined on February 16, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    We were excited to try this restaurant and could only get reservations (a month in advance by the way) the day after Valentine’s Day. We arrive to the restaurant and were told by the hostesses there was no inside seating available for 30 minutes, so we opted for outside seating and were promised a heater. No big deal. We were not greeted by the server for 20 minutes and once he came over to us he asked “Have you guys been helped yet?” Ummm noooo? So he says “okay what can I do for you” strange way to greet guests… so we tell him our drinks and dinner right away so that way we didn’t have to wait again for our dinner order. I also add in that we would like to request a heater please if they could find an extra. 10 minutes later he comes back and tells me they’re out of pasta…. Okay than, so I order the Tamale. At least 40 minutes goes by and we get our food. The food was delicious but we were very disappointed with the quality of service especially for a Valentine’s Date night out.
    

    CielosResponded on February 18, 2025

    Dear Alexis, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the food, but we sincerely apologize for the service shortcomings you experienced during your visit. It’s disappointing to learn that we missed the mark on such a special occasion. We understand the importance of timely service and a warm greeting. Your comments about the wait times and the mix-up with the heater and menu items will be addressed with our team to ensure we can improve in the future. We truly hope you will consider giving us another chance to provide you with the exceptional experience we strive for. Please contact me directly if you wish, as we would love the opportunity to make it right. Best Regards, Mike Iorio Food and Beverage Director Cielos Restaurant
    

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