Luigi's Restaurant & Bar

Review summary

1. K

   Katharine

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good but the service ruined the experience. Despite asking for water from the moment we sat down, we were not given it until after we ate our appetizer and even after the entrees were already served. Multiple people (3 actually) had to be asked for butter with our bread which did not again arrive until after served with the appetizer and the entree courses. Multiple people again had to be asked for a steak knife because my boyfriend was about try to cut his meat with the butter knife. This was on the waitress and the other two men we asked for assistance which I believe were waiters. It was the bus boy who was the best and gave us the steak knife shortly after being asked--but he was the third person we asked for it and by twenty minutes later the lamb chops were no longer warm. This was not an issue with the bus boy, but rather the waitresses and waiters. Why go here if the food at 388 is better and their wait staff phenomenal, which is where we ate the night before? There were other small issues as well, being asked for my entree choice without being told the specials etc. However, none of these things would have mattered to me on their own... it was just the totality of them all together which just made the experience unenjoyable. Even the pesto dipping sauce on the bread was saltier than usual, which my boyfriend agreed upon. The restaurant was uncomfortably too warm making me want to eat less. And none of this was due to our waitress being too busy. She was casually walking around filling up every other table's water with second servings of water in the glasses of every table when I had to point out to her (with my entree already in front of me) that we still never even received water glasses for the water I asked for since we sat down earlier that night. I have been going here for years but neither I nor my boyfriend is eager to return.
   

   Is this helpful?

   Report
2. J

   Jack

   New York City

   16 reviews

   5.0

   16 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service in a cozy atmosphere with friendly staff
   

   Is this helpful?

   Report
3. A

   Alan

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great service,food and price. This is our favorite place to eat
   

   Is this helpful?

   Report
4. J

   Joan

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall the food was delicious. The Veal Marsala was very chewy but the chicken dishes were excellent.
   

   Is this helpful?

   Report
5. L

   Linda

   VIP

   Greater Boston

   61 reviews

   5.0

   61 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is fabulous. The fresh pasta is so authentic. The service is excellent.
   

   Is this helpful?

   Report
6. L

   Larry

   New York City

   29 reviews

   5.0

   29 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place, consistently good food and service. Great neighborhood place.
   

   Is this helpful?

   Report
7. G

   Gail

   VIP

   New York City

   81 reviews

   5.0

   81 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service, food and drink were excellent. Portions were large and delicious. There were free soda refills. Bread and dipping sauce were delicious .
   

   Is this helpful?

   Report
8. D

   Dana

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is delicious and consistent every time. We love Luigi’s
   

   Is this helpful?

   Report
9. D

   Debra

   VIP

   New York City

   211 reviews

   5.0

   211 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   2nd thanksgiving spent with Luigi’s. Won’t be our last. Just wonderful
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    New York City

    1 review

    4.0

    1 review

    Dined on November 24, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    We usually go on Sunday evenings, but this Sunday was exceptional as it was packed! So naturally the service was a little slower and it was noisier than normal. The food quality was excellent as usual which is the most important! So it really was a non issue that it was busier and louder than normal. Still an excellent value and would highly recommend!
    

    Is this helpful?

    Report