Maple & Ash

Review summary

1. M

   Michele

   VIP

   Cincinnati

   21 reviews

   3.0

   21 reviews

   Dined on February 20, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   This restaurant was buzzing on a Wednesday. So much so, that we were not able to hear each other across our 3 person table. So conversation was very limited. Our server was awful! She was very fake and we felt rushed to get us to order. And once we took our last bites she was there to clear the table before I even could put my fork down. The food was good. The ribeye came out terrific as did the salmon. The prawn cocktail was presented very well, though very chewy. The bone marrow was not as good as I remember it last year. The hamachi ponzu was terrific. I don’t think I will recommend this restaurant anytime soon.
   

   Maple & AshResponded on February 24, 2025

   Michele, we appreciate your insights regarding your recent visit. We do have an upbeat atmosphere compared to most high-end steak houses, but we regret that the noise level impacted your experience. We'll be sure to keep an ear on that. Please accept our apologies if our service missed the mark for you. Our team aims to provide attentive service without feeling rushed, and we will address your concerns with them directly. We're pleased you enjoyed the ribeye and hamachi ponzu, but hopefully we'll have another chance to impress you in every way on a future visit. Thank you, The Maple & Ash Chicago team
   

   Is this helpful?

2. J

   Japri

   Chicago

   1 review

   5.0

   1 review

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I absolutely loved dining at Maple & Ash! The food and drinks were amazing! The ambiance and staff were the nicest! I will be back very soon.
   

   Maple & AshResponded on February 24, 2025

   Hi Japri. We are happy to see you enjoy our food, drinks, ambiance, and staff so much. Thank you! We look forward to serving you again in the near future.
   

   Is this helpful?

3. E

   Evan

   VIP

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on February 17, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Celebrated my girlfriend’s birthday. Our server had a terrible attitude.
   

   Maple & AshResponded on February 24, 2025

   Evan, thank you for joining us for your girlfriend's birthday. We apologize our service was not as friendly as it should have been. We'd like to get in touch with you to learn more about your visit and apologize directly. We will message you our contact information, and please reach out at your earliest convenience. Thank you, and we hope to have the chance to serve you again someday for what we're confident will be an outstanding dining experience. The Maple & Ash Chicago team
   

   Is this helpful?

4. R

   Rondale

   Chicago

   1 review

   5.0

   1 review

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional Dining Experience at Maple & Ash My recent visit to Maple & Ash was nothing short of spectacular. From the moment we arrived, our host Jamie made the experience truly unforgettable. His warm welcome, attentiveness, and expert recommendations elevated the evening, ensuring that every detail was perfect. The ambiance of the restaurant is both sophisticated and inviting, striking the perfect balance between upscale elegance and a lively, comfortable atmosphere. Jamie’s genuine hospitality made us feel like VIP guests, adding a personal touch that made the night extra special. Now, onto the food—absolutely outstanding! The lamb was cooked to perfection, incredibly tender, and bursting with rich flavor. The seafood risotto was equally impressive, with a creamy texture and perfectly balanced seafood flavors that left us savoring every bite. Each dish showcased the kitchen’s skill and commitment to quality. Overall, the service, atmosphere, and cuisine at Maple & Ash exceeded all expectations. Jamie’s hospitality was the highlight of the night, and I highly recommend requesting him if you’re looking for a top-tier dining experience. Can’t wait to return! ⭐️⭐️⭐️⭐️⭐️
   

   Maple & AshResponded on February 18, 2025

   Hi, Rondale. Thank you for your visit and the wonderful review of Jamie's hospitality, our ambiance, and our food! We're happy to know you enjoyed your meal, and we hope to see you back again someday in the near future!
   

   Is this helpful?

5. A

   Ashley

   VIP

   Oklahoma City

   3 reviews

   1.0

   3 reviews

   Dined on February 12, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited 45 mins for our BOOKED table at 7:15. Didn’t sit down until 8:00. Waiter was genuinely terrible and didn’t refill our waters ever. Had to ask. Did offer more drinks, ask how food was, put proper cutlery down etc. He dropped our check while main courses were still oit and we were still eating clearly. Table next to us was obnoxious and loud and did not help the sutuation. Really poor experience. Waiter ruined it mainly.
   

   Maple & AshResponded on February 18, 2025

   Ashley, thank you for joining us. We sincerely apologize that your table wasn't ready for your booked time, and we are disappointed to hear you didn't feel your server handled things with our usual attentiveness. What you described is definitely not up to our usual standard, and we'd like to learn more about your visit so we can apologize directly and look into what could have happened. Please reach out with your reservation name, date, and time, as well as the best way to contact you. Thank you, and we hope to have the chance to serve you again someday for what we're confident will be an outstanding dining experience. The Maple & Ash Chicago team
   

   Is this helpful?

6. WN

   WineNMusic

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Host Q was AMAZING!!!!! Responsive, helpful, and he was kinda hot. 😇
   

   Maple & AshResponded on February 18, 2025

   Hi WineNMusic. We love hearing Q was so amazing and are glad he made your visit enjoyable. Thank you. We will pass along your compliments, and we hope you will join us again soon!
   

   Is this helpful?

7. U

   Uriel

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent A to Z. Check your coat. Try the mushrooms!
   

   Maple & AshResponded on February 8, 2025

   Uriel, we truly appreciate your visit and for leaving this kind review. We look forward to serving you again someday for another meal we hope you'll love!
   

   Is this helpful?

8. B

   Beth

   New York City

   22 reviews

   5.0

   22 reviews

   Dined on January 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience! Great ambience, service and food. The Wagyu tasting was exceptional. Can’t wait to return.
   

   Maple & AshResponded on February 8, 2025

   We're so pleased you had a fantastic experience, Beth. Thank you for complimenting our ambiance, service, and food. We look forward to serving you again for another serving of Wagyu and other items you will love!
   

   Is this helpful?

9. M

   Mark

   Chicago

   9 reviews

   4.0

   9 reviews

   Dined on January 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   Food and service were both great. Music was to loud in dinning room, and tables were to close together.
   

   Maple & AshResponded on January 27, 2025

   Mark, we appreciate your kind words about our food and service. We understand that our ambiance is more upbeat than most other steakhouses, but we'll make sure to keep an ear on the music so it isn't too loud. We will take your comments into consideration as we continually strive to enhance our guests' comfort and enjoyment, and please don't hesitate to ask the host for a different table if you are ever uncomfortable. We look forward to serving you again someday for what we're confident will be an outstanding dining experience in every way.
   

   Is this helpful?

10. C

    C

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on January 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    10/10 on all fronts; unbelievable experience and truly a work of genius. I genuinely do not think there is one way in which this dinner could have been any better! My wife and I were so impressed
    

    Maple & AshResponded on February 10, 2025

    Thank you, C. We appreciate your kind words about your dining experience. It is our commitment to create unforgettable moments, and we are delighted that both you and your wife found everything to be exceptional. We look forward to welcoming you back for another wonderful evening someday soon.
    

    Is this helpful?