Mexican Sugar - Plano

Mexican Sugar - Plano reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Dallas9 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   Made an open table reservation. Entire party arrived on-time. Waited 13 minutes before past our reservation time to be seated. Got to our table and waited another 12 minutes before any server came to the table. 5 more minutes until water was brought, 5 more minutes until chips and salsa arrived. So…we are 35 minutes past our reservation time, we just have gotten water and chips and still do not have drinks or our order taken. Really not our servers fault, as she had a party of 20 and our party of 8 seated around the same time. Good management would have stepped in. Once things got rolling everything was fine. Food was tremendous. Just wasted way too much of our time to get started. One last thing…LOUD. We could barely hear each other talk…and they were still pumping music into the room. You couldn’t actually hear what the songs even were, but it added to the noise.
   

   Mexican Sugar - PlanoResponded today

   Good Afternoon! We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. I am glad that food was great but I apologize for the slow service. We will definitely learn from this. If there is anything i can do to turn your four-star experience into a five-start experience, please let me know! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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2. OT

   OpenTable Diner

   Alabama6 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   The bathroom was so dark and the restaurant was to dark
   

   Mexican Sugar - PlanoResponded today

   Good Afternoon, We are glad that you joined us and we look forward to many more great experiences with you! We definitely appreciate the feedback as we are always looking for ways to improve our guest experience! Best Regards, Jorge Nuno General Manager
   

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3. CC

   CandyC VIP

   Dallas3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was a perfect day to eat outside and enjoy the sun
   

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   Mexican Sugar - PlanoResponded today

   Good Afternoon, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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4. D

   Dr. Billy VIP

   Dallas791 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service! Love this place. Appreciate the manager coming by the table to ensure all was well.
   

   Mexican Sugar - PlanoResponded today

   Good Afternoon, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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5. A

   Armando

   Hawaii3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was ok .. not my favorite restaurant. Might try again sometime.
   

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   Mexican Sugar - PlanoResponded 6 days ago

   Hello Armando, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We're sorry to hear that our food didn't entirely live up to your expectations, but we appreciate your feedback and will certainly consider it as we strive to improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, Jorge Nuno General Manager
   

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6. JM

   JMSLDS2021

   Dallas6 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We have visited this restaurant before and as far as the food and the waitstaff everything has been top notch. The issue is with the hostess, who was quite possibly the rudest young woman I have ever met. I am amazed this person is allowed to hold a job where her number 1 goal SHOULD be to welcome guests into the restaurant and seat them according to their wishes if possible. My wife and arrived for an anniversary celebration (which I indicated on the reservations) and were treated not unlike cattle in a stockyard and led to a tiny table in the middle of the restaurant where it was plain to me we would be in the middle of a busy corridor of foot traffic all evening. I asked if we could have a booth instead of the bottle-cap sized table we were given only to be snapped at by the hostess that none were available and we would just have to take what she offered. Unbelievable. Fortunately, I asked the waitress if we could change seats and she was able to get with a manager and move us to a booth that was opening up. It was clear to us that since we weren’t part of the young, hip “Legacy bar-hopping crowd” that our chances of being treated like welcome guests were slim. I suggest this establishment starts treating people with more respect or this will certainly not be the last review of this sort.
   

   Mexican Sugar - PlanoResponded 6 days ago

   Good Morning! We're truly sorry to hear about your recent experience at Mexican Sugar - Plano. It's not the standard we strive to provide. We understand how important special occasions are and we regret that we fell short in providing the kind of service we strive for. We take your feedback seriously and will use it as an opportunity to improve. I am glad we were able to get you a table of your liking and i am glad Laura took great care of you. It was very nice meeting you! Best Regards, Jorge Nuno General Manager
   

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7. OT

   OpenTable Diner

   Denver1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were amazing. Striped black bass was a great
   

   Mexican Sugar - PlanoResponded 6 days ago

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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8. K

   Kimberly VIP

   Dallas7 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Typically I have a greet time here but this visit was a let down. It took about 15 minutes for our waiter to come when we were first sat. We never received our appetizer after waiting almost 20 minutes. We ended up just asking for out drink tab and left and went somewhere else.
   

   Mexican Sugar - PlanoResponded today

   Good Afternoon Kim, We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. We thank you for sharing your thoughts,even the negative ones, as we take each review as an opportunity to learn to serve our guest better. I would love to connect with you and make it up to you. Please feel free to call me at the number below at your earliest convenience. Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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9. J

   Jason

   Indiana2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   From the waitstaff to the other clientele that cut in front of us with no apologies it was subpar and we felt we were treated like we were less than. I mean seriously, no smile, no response to me saying thank you. The food was cold. It was awful. The waitress was rude. We will never go back.
   

   Mexican Sugar - PlanoResponded 7 days ago

   Hey Jason, We're really sorry to hear about your recent experience at Mexican Sugar - Plano. It's certainly not the standard we aim for. We deeply regret that you felt neglected and didn't receive the level of service we strive to provide. We take your feedback seriously and will address this with our team. We're also sorry to hear that the food didn't meet your expectations. We strive to provide our guests with the best dining experience possible, and we're sorry we fell short this time. We hope you'll give us another chance to make it right in the future. I would love a chance to connect with you. Please call me at 972-943-0984 at your earliest convenience. Best Regards Jorge Nuno General Manager
   

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10. E

    Elizabeth

    San Francisco5 reviews

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All our drinks and dinners were delicious our server was great we shared the chocolate avocado cake and it was super delicious I will come back again
    

    Mexican Sugar - PlanoResponded 7 days ago

    Good morning! We are so very grateful for your patronage and wonderful review; both truly mean the world to us! We sincerely look forward to welcoming you back soon. Best Regards Jorge Nuno General Manager
    

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