Napkins Bar and Grill

Review summary

1. T

   Tracye

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   I have been to Napkins prior to my visit today, and I absolutely loved it! So much so that my husband and I stopped by for brunch today. The Lynchee Martini was amazing as to be expected but the food was REALLY off! My husband got the french toast, and it was super soggy. But the worst part was the Churrasco steak and fries. The Fries...delicious just as I remembered the aioli...perfect! But my steak was bad. Meaning that it tasted as if it was expired. This was my first meal of the day, and by the time I got home I was not feeling well (I will spare the gory details). It was very disappointing as I was truly looking forward to the meal I had the last time. And for the price......I would expect not to be sick. As a business owner myself, I understand things happen. I will ponder if I give Napkins another try.....
   

   Napkins Bar and GrillResponded 1 day ago

   "Dear Tracye Thank you for taking the time to share your feedback about your recent brunch experience at Napkins. We sincerely appreciate you being a returning customer and are truly sorry to hear that your visit did not meet your expectations this time. We're delighted you enjoyed the Lychee Martini, and we understand your disappointment with the food. We deeply regret that the French Toast was soggy and, more importantly, that the Churrasco steak was not up to our usual standards and caused you to feel unwell. This is certainly not the experience we aim to provide, and we take your concerns very seriously.
   

   Is this helpful?

2. J

   Juan Carlos

   Central Coast

   21 reviews

   4.0

   21 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good place to share a good bite with friends.they have a good wine selection, and the prices are fair.
   

   Napkins Bar and GrillResponded 1 day ago

   "Thank you for your kind words! Creating a great atmosphere for friends to share a meal and enjoy good wine is what we strive for. We're happy you found our prices fair. We hope you'll visit us again!"
   

   Is this helpful?

3. P

   Patti

   Las Vegas

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was delicious. Calamari crisp and tender. Service great!
   

   Napkins Bar and GrillResponded 1 day ago

   Thank you for the glowing review! We're especially pleased you enjoyed the calamari and our service. We hope to see you again soon."
   

   Is this helpful?

4. J

   Jackie

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating a birthday for our son and daughter in law. The staff which included our server Daniel was warm , friendly and made sure we had everything we needed. We bought in a cake for the birthday folks and they served it as well. We ordered the shrimp linguine, halibut, vegetable Wellington and steak along with a few sides. Everything was delicious. We will definitely return.
   

   Is this helpful?

5. J

   Jeremy

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and ambience at Napkins Bar and Grill are great. Will definitely go again.
   

   Napkins Bar and GrillResponded 1 day ago

   "Thank you! We're so glad you had a great experience at Napkins Bar and Grill. See you soon!"
   

   Is this helpful?

6. K

   Karen

   San Francisco

   11 reviews

   4.0

   11 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The location is awesome. Plenty of parking in the area. Service staff was very friendly and helpful. I wanted a place to be able to sit at the bar and have a nice meal at a decent price. Everything from the drinks to food to service was just what I wanted. I would’ve given 4.5 stars if I could. I highly recommend.
   

   Napkins Bar and GrillResponded 1 day ago

   Thank you so much for your thoughtful review! We're thrilled you enjoyed our awesome location, friendly service, and the bar experience. We're glad you found our prices decent and that everything from the drinks to food met your expectations. We appreciate your feedback about the 4.5 stars and are always looking for ways to improve. We hope to earn that full 5 stars on your next visit! We look forward to welcoming you back to Napkins Bar and Grill in Napa."
   

   Is this helpful?

7. M

   Mitch

   VIP

   Phoenix

   47 reviews

   5.0

   47 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful, as was the service (kudos to Josh).
   

   Napkins Bar and GrillResponded 6 days ago

   "Thank you so much for the wonderful review! We're thrilled you enjoyed the food and that Josh took such great care of you. We look forward to seeing you again soon!"
   

   Is this helpful?

8. S

   Salvador

   VIP

   Toronto

   21 reviews

   5.0

   21 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Location was great. The staff was friendly and polite. Will definitely recommend to friends and family.
   

   Napkins Bar and GrillResponded 6 days ago

   We're so happy to hear you had such a positive experience! We'll be sure to pass along your compliments to our team. We appreciate you recognizing their excellent service. Thanks again, and we hope to see you back soon!"
   

   Is this helpful?

9. R

   Ricky

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat outside - really warm heaters and great for kids
   

   Is this helpful?

10. K

    Kimberley

    San Francisco

    9 reviews

    5.0

    9 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    The Food and service is always great at Napkins. My Lychee Martini was amazing!
    

    • 

    Is this helpful?