Notch8

Review summary

1. l

   louise

   Toronto

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I love Notch8 - I am a regular attendee at their themed afternoon teas. This time I come with 2 friends for Sunday brunch. The service was great - it’s unfortunate though that one guest had recently been in hospital and wanted to order the afternoon tea instead. This was not possible - we were told that because we were not in the separate room we couldn’t order it for her. While I understand that if those around us saw the tiered plates etc they might also want some, I suggested that they bring the selection on regular plates so we could be discrete. Sadly they would not let us do this. I was disappointed as this was the first outing for my friend since her surgery -
   

   Notch8Responded 2 days ago

   Hello, Louise, Thank you for taking the time to share your comments regarding your recent visit. While we are pleased you enjoyed your overall visit we regret to hear that certain aspects fell below your expectations. Your feedback is invaluable and has been shared with our team. We hope to have the opportunity to welcome you back in the near future. Cheers, Evan May
   

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2. A

   Ashley

   VIP

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience at Notch8. Delicious cocktails and appies and amazing service!
   

   Notch8Responded 2 days ago

   Dear Ashley, Thank you for dining with us and for taking the time to share your wonderful comments. We appreciate your feedback and will be sure to share your kind compliments with our team. We look forward to welcoming you back in the near future. Kind regards, Christopher Robinson Director of Food & Beverage
   

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3. A

   Anna

   VIP

   Vancouver

   34 reviews

   4.0

   34 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Coming to Notch8 for the omg cake and drinks is a tradition amongst me and my best friends. Every year when we get together for a weekend we will end one of the nights at Notch 8. The ambiance is always great on Saturdays with live music. Our server was friendly and checked in on us. Drinks were excellent as expected. We do find the OMG cake was better the first few times. There used to be a stronger Ferrero rocher/hazelnut crunchy part. This nutty crunch seems to be less and less each year.
   

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4. M

   Maggie

   VIP

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We made a reservation for happy hour and everything started off really well with a female server (Carly) being very kind and friendly, but a different male server (Pedro) took over and it was almost as though he did not want to serve our table? He would come up behind us and peer over our shoulders and then dart away without asking if we needed anything? This happened throughout the entire experience and it was very uncomfortable trying to get his attention. We had to flag down three separate people for help with water, new drinks, clearing our table and even the bill. He was so awkward and quite frankly a bit rude that it completely detracted from our experience which was unfortunate because it was such a lovely space and we were excited to be there. Our table was not cleared, no new drinks offered, one water at the table filled at a time? Either the section for this server was too big or he had just outright decided he didn’t like our table? A manager must’ve have spoken to him at one point because he came up and said “what dessert do you want?” While we were still eating and we had not asked for dessert so I am unsure if this was an attempt at a free dessert for the bad service but again it was uncomfortable and a bit rude; in the end we received no dessert, no apologies and nothing taken of our bill.
   

   Notch8Responded 2 days ago

   Dear Maggie, Thank you for your comments. Exceptional service is what we strive for, and we are disappointed to learn that we failed to meet your expectations on this occasion. Your feedback is very important and we assure you that we have addressed the issues accordingly. Should you require any further assistance, please do not hesitate to contact me directly. Kind regards, Christopher Robinson Director of Food & Beverage
   

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5. G

   Gregory D

   Vancouver

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Very disappointing buffet offering, especially for the price per person. If the service is not going to be offered long enough to comfortably enjoy it, then a 1:15pm time slot should never be offered. Will never recommend it or partake again. Shame on you Fairmont. I am embarrassed having taken my family there for a special occasion.
   

   Notch8Responded on February 17, 2025

   Dear Gregory, Thank you for dining with us and for taking the time to share your feedback. We pride ourselves on offering exceptional experiences and we regret to hear we fell short this time. We value your feedback and will be sure to share your comments with our team to help improve our offerings. Should you require any further assistance, please do not hesitate to contact me. We hope to have the opportunity to welcome you back for an experience that meets your expectations. Kind regards, Christopher Robinson Director of Food & Beverage
   

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6. M

   Mimi

   VIP

   Vancouver

   6 reviews

   4.0

   6 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Surprisingly food quality was high. Not a lot of selection but what was put out was high quality.
   

   Notch8Responded on February 17, 2025

   Dear Mimi, Thank you for dining with us and for taking the time to share your wonderful comments. We appreciate your feedback and will be sure to share your kind compliments with our team. We look forward to welcoming you back in the near future. Kind regards, Christopher Robinson Director of Food & Beverage
   

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7. H

   Heidi

   Vancouver

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We tried the Sunday Brunch Buffet yesterday. Unfortunately it was very mediocre especially the desserts. While most of the food looked good the taste was disappointing. The prime rib, the lamb and the shrimp were the only enjoyable foods. The quality and selection greatly declined from the fabulous Griffins days.
   

   Notch8Responded 2 days ago

   Dear Heidi, Thank you for dining with us and for taking the time to share your feedback. We pride ourselves on offering exceptional experiences and we regret to hear we fell short this time. We value your feedback and will be sure to share your comments with our team to help improve our offerings. We hope to have the opportunity to welcome you back for an experience that meets your expectations. Kind regards, Christopher Robinson Director of Food & Beverage
   

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8. F

   Francia

   Vancouver

   11 reviews

   5.0

   11 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delighted, always great experience dining in. Me my husband always visit here when we can to enjoy their food
   

   Notch8Responded 2 days ago

   Dear Francia, Thank you for dining with us and for taking the time to share your wonderful comments. We appreciate your feedback and will be sure to share your kind compliments with our team. We look forward to welcoming you back in the near future. Kind regards, Christopher Robinson Director of Food & Beverage
   

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9. A

   Alyssa

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent! Quality of food what you would expect for a fairmont.
   

   Notch8Responded on February 17, 2025

   Hello, Alyssa, My name is Evan May, I am the General Manager at Notch8. Thank you so much for taking the time to leave this generous review! We look forward to seeing you again on your next visit. Cheers, Evan May
   

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10. K

    Kaveh

    Vancouver

    14 reviews

    5.0

    14 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely dinner set menu with perfect wine pairings. A fantastic and romantic evening, thank you
    

    Notch8Responded on February 17, 2025

    Dear Kaveh, Thank you for choosing to celebrate with us and for taking the time to share your wonderful comments. We sincerely appreciate your feedback and will be sure to share your kind compliments with our team. We look forward to welcoming you back for another memorable meal. Kind regards, Christopher Robinson Director of Food & Beverage
    

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