One Duval - Pier House Resort & Spa

Review summary

1. K

   Kate

   Philadelphia

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was very slow. Took more than 1 hour after ordering to get food. Lobster, Tuna and Gnocchi were ok, but nothing special for the price point.Would not recommend
   

   Is this helpful?

   Report
2. M

   Mish

   Hawaii

   17 reviews

   3.0

   17 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had dinner inside as it was a bit chilly outside. We had the Conch chowder, Lobster special and the Pork chop. Pork chop was a bit tough. The Conch chowder was good. The Lobster ravioli was a bit heavy but the Lobster tail was excellent and cooked to perfection. I would have given the place a 4 start except for one thing. When we got the bill, an automatic 20% tip was added as a service charge. I don't recall this clearly stated on the menu or at least it was not easily visible. In addition, there is another tip line for people who didn't realize the manditory tip to leave more. This actually tipped me off as my understanding of the tip is for rewarding good service. Not sure if this is for all customers or a discriminatory procedure. If the restaurant is going to use manditory service charge approuch, it should be included in the listed price and clearly stated. This is done in many countries where service level is impeccable. In any event, we will most liky not return to this restaurant because of this policy and certainly will leave a review on tripadvisor.
   

   Is this helpful?

   Report
3. A

   ANITA

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had New Years Eve dinner with you last year and totally enjoyed! This year we felt a bit rushed!
   

   Is this helpful?

   Report
4. K

   Kelly

   South Dakota

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food on the water. Service was good and friendly
   

   Is this helpful?

   Report
5. M

   Madeline

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server Jorge was so kind and patient as my daughter who is picky was trying to find what to eat. Dinner was delicious. Burrata appetizer was wonderful and my seared tuna was cooked perfectly. The view was nice to watch the boats go by. Would definitely tell people to go eat here .
   

   Is this helpful?

   Report
6. E

   Elizabeth

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful experience. Wonderful knowledgeable staff and excellent menu. Avoid the crowds and enjoy a fantastic meal in Key West.
   

   Is this helpful?

   Report
7. R

   Rhoda

   VIP

   Key West

   29 reviews

   5.0

   29 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very pleasant ambiance and consistently good food with a nice presentation. We will definitely be back.
   

   Is this helpful?

   Report
8. A

   Anna

   Key West

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Our server was amazing. Best non alcoholic cocktails. Delicious lobster main and you just have to have the lobster Mac and cheese . Fabulous location . It was our 40th wedding anniversary so they surprised us with a delicious Key Lime Pie . We can definitely recommend.
   

   • 

   1 person found this helpful

   Report
9. D

   Denise

   VIP

   Atlantic City

   22 reviews

   5.0

   22 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent service and food. Pier House staff is the best!!
   

   Is this helpful?

   Report
10. N

    Nora

    VIP

    Key West

    44 reviews

    4.0

    44 reviews

    Dined on December 11, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Lovely outdoor setting to watch the boats come in from sunset cruises. Menu seems a little limited and not especially creative but the tuna dish was very good, well presented on the plate and properly cooked.
    

    Is this helpful?

    Report