Ostra at Mokara Hotel & Spa

Review summary

1. D

   David

   Tahoe

   2 reviews

   4.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The waiter was very nice, but not very skilled. Four people looked for the wine that I ordered off the wine list for over 15 minutes and then finally gave up and asked me to order something else. The only thing we ate was the ceviche and it was very good
   

   Ostra at Mokara Hotel & SpaResponded on December 10, 2024

   David, Thank you for sharing your experience with us. We're glad to hear you enjoyed the ceviche and appreciated the ambience of our restaurant. However, we're truly sorry about the inconvenience you faced with the wine service. This is not the level of attentiveness we strive to provide, and we sincerely apologize for the delay and miscommunication regarding your order. Your feedback has been shared with our team, and we'll take steps to ensure situations like this are addressed promptly moving forward. We hope to have the chance to welcome you back and provide you with a seamless experience next time.
   

   Is this helpful?

   Report
2. M

   Mikel

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on December 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   While the food was amazing and exceeded my expectations the service was only adequate and did not meet my expectations. It is obvious that this restaurant is struggling with staffing.
   

   Ostra at Mokara Hotel & SpaResponded on December 5, 2024

   Mikel, Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed the food and ambiance during your visit, but we are truly disappointed to hear that our service did not meet your expectations. Please accept our sincere apologies for your dining experience being less than you had envisioned. Our aim is to always provide a memorable experience that leaves our customers excited to return. We can assure you that we do not take your experience lightly and will address your concerns internally. We hope to have another opportunity to provide you with an improved experience in the future.
   

   Is this helpful?

   Report
3. T

   Todd

   Salt Lake City

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and excellent food. Definitely worth a stop!
   

   Ostra at Mokara Hotel & SpaResponded on December 2, 2024

   Todd, Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you enjoyed both our service and food at Ostra at Mokara Hotel & Spa. Your feedback truly means a lot to us. We're looking forward to your next visit for another wonderful experience. Thanks again!
   

   Is this helpful?

   Report
4. C

   Claudia

   Boise

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An outstanding anniversary dinner! We were treated like family and the dinner was superb. I truly appreciate the hospitality and kindness of the entire staff. I look forward to returning soon!
   

   Ostra at Mokara Hotel & SpaResponded on November 26, 2024

   Claudia, Thank you so much for your kind words and for celebrating your 34th anniversary with us! It was truly an honor to be a part of such a special milestone in your lives. We are thrilled to hear that you felt like family and enjoyed the dinner and hospitality. Your thoughtful note made our day, and we are so grateful to have been able to contribute to such a memorable evening for you both. We hope you have a wonderful Thanksgiving, and we can’t wait to have the pleasure of welcoming you back soon!
   

   Is this helpful?

   Report
5. B

   Brittany

   St. Louis

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious brunch. If you want to sit outside, early to avoid noisy walking crowds
   

   Ostra at Mokara Hotel & SpaResponded on November 18, 2024

   Brittany, Thank you for your wonderful review! We're so glad you enjoyed your brunch with us. We appreciate the tip about sitting outside early - it's great advice for a peaceful dining experience. We hope to welcome you back soon for another delicious meal.
   

   Is this helpful?

   Report
6. A

   Alan

   VIP

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent. Food was terrific and the atmosphere on the Riverwalk was so festive
   

   Ostra at Mokara Hotel & SpaResponded on November 18, 2024

   Alan, Thank you for your 5-star review! We're delighted to hear that you enjoyed our excellent service, terrific food, and the festive atmosphere of the Riverwalk. Being located right on the Riverwalk allows us to offer stunning views, and we're thrilled that it enhanced your experience. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   VIP

   San Antonio

   31 reviews

   5.0

   31 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve come to Ostra before and have always liked it but they really impressed last night! The east coast oysters were fresh, clam linguini was dangerously good and the martinis were very well done. Service was excellent and I was grateful the moved us inside even though I originally booked an outdoor table.
   

   Ostra at Mokara Hotel & SpaResponded on November 18, 2024

   Thank you so much for your glowing review! We're thrilled to hear that your recent visit exceeded your expectations. It's fantastic to know that the east coast oysters, clam linguini, and martinis were standout dishes and drinks for you. We're also glad our team was able to accommodate your seating request and provide excellent service. We look forward to having the pleasure of serving you again in the future!
   

   Is this helpful?

   Report
8. A

   Adil

   Miami

   1 review

   4.0

   1 review

   Dined on November 10, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 2

   We were seated right in front of the entrance/exit of the water taxi, not close to the restaurant at all. A party of drunk individuals were seating right behind us and it was way too loud to have a conversation despite sitting right next to someone. The server seemed overwhelmed and the food was as expected. You get what you pay for, maybe not here. Overall, not a great experience for an anniversary even though the restaurant was informed of the occasion with the reservation. Would like to add that there was an unwelcome guitarist that came to the table more than once despite being turned the first time.
   

   Ostra at Mokara Hotel & SpaResponded on November 11, 2024

   Thanks for the review, Adil. We're sorry to hear about the issues you experienced on your anniversary at Ostra. We understand how important the location is and we apologize if it caused any inconvenience. We're sorry for any disturbance caused by the noise and the music. Your feedback is valuable and we will certainly look into these matters to improve our dining experience for all our guests. We hope to have another chance to serve you better in the future.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for making us feel so special on our anniversary! YaYa took such great care of us, and the food and service was outstanding. We can’t wait to come back
   

   • 
   • 
   • 
   • 
   • 
   • 

   Ostra at Mokara Hotel & SpaResponded on November 18, 2024

   Thank you so much for your kind words and for choosing to celebrate your anniversary with us! We're thrilled to hear that Yaya took great care of you and that you enjoyed both your food and service. We'll be sure to share your feedback with Yaya. Your feedback truly means a lot to us. We can't wait to welcome you back for another special experience!
   

   Is this helpful?

   Report
10. M

    Mike

    San Antonio

    2 reviews

    3.0

    2 reviews

    Dined on October 29, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Skillet steak had very little edible meat. Nearly all sinew
    

    Ostra at Mokara Hotel & SpaResponded on November 5, 2024

    Mike - Thank you for taking the time to share your feedback. We're glad to hear that our service met your expectations. However, we're sorry to hear that you were disappointed with the quality of our steak. We always strive to deliver high-quality dishes to our guests, and we regret that we fell short this time. Your feedback is valuable to us and we will definitely be addressing your feedback with our Culinary team. We hope to have the opportunity to serve you again and provide a better dining experience.
    

    Is this helpful?

    Report