Paternoster Chop House

Review summary

1. R

   Reet

   London

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely meal here - service was excellent and food was good ! a tadge noisy but it is Christmas week .. overall really enjoyed it
   

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2. J

   Jonathan

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice chops. As you’d expect given it is a chop house.
   

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3. D

   Daniel

   Oxford

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   A decent meal let down by somewhat lackluster service. Some items had to be requested multiple times, some never arrived. Given the relatively high cost of this restaurant, this was disappointing. There are better restaurants in London for your money.
   

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4. G

   Gary

   London

   24 reviews

   vip
   5.0

   24 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great steak and excellent service - had not been for a while but will definitely return
   

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5. J

   Jamechia

   New York City

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was excellent, service was subpar. Imagine being served your dinner over your shoulder 😳. I enjoy good service and despite the good food, I think the poor service was enough to encourage me NOT to recommend this restaurant.
   

   Paternoster Chop HouseResponded 7 days ago

   Thank you for sharing your feedback. While we’re thrilled to hear you enjoyed the food, we deeply regret that the service fell short of your expectations. Providing exceptional service is a top priority for us, and it’s disappointing to learn we missed the mark during your visit. Your comment about being served over the shoulder is concerning, and we will address this with our team. We truly value your input and hope you might give us another opportunity to provide the excellent overall experience we strive for. Please don’t hesitate to reach out directly if you’d like to share more details or discuss further. Thank you again for your feedback—it helps us improve!
   

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6. OT

   OpenTable Diner

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and very attentive service. Just a little on the expensive side but it is London so to be expected.
   

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7. A

   Andew

   Hampshire

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great experience. Everyone was impressed with the food offer and the service. Service charge was on the high side.
   

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8. J

   Jacky

   London

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Great service and atmosphere. Oysters were fresh and so good. Very disappointed with the steak sandwich, bread wasn’t fresh and it was super cold…don’t understand that, serving a hot sandwich filling in cold almost stale bread! And the steak was chewy, had to eat it with a knife and fork, no picking up and biting that sandwich! Was really disappointed as was so looking forward to a good steak sarnie!
   

   Paternoster Chop HouseResponded 7 days ago

   Thank you for taking the time to share your experience with us. We’re delighted to hear you enjoyed the service, atmosphere, and our fresh oysters. However, we’re truly sorry to learn that the steak sandwich didn’t meet your expectations. It’s disappointing to hear about the cold, stale bread and the chewiness of the steak, as that’s certainly not the quality we strive to deliver. Your feedback has been shared with our kitchen team to ensure improvements are made, especially with such a highly anticipated dish. We’d love the chance to make it right on your next visit. Please feel free to reach out directly so we can ensure your next experience is exceptional from start to finish. Thank you for your valuable feedback—it helps us do better!
   

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9. J

   James

   London

   98 reviews

   vip
   4.0

   98 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   First time at this restaurant for a few years. I took a client here for lunch. Really liked the menu. For starters I had the goats cheese and figs which was very good and the walnuts were amazing, sweet and chewy with a crunch. For mains we both had the steak sandwich. The steak was very chewy and not very good quality. We did bring it to the attention of the waiter but nothing else happened which was disappointing.
   

   Paternoster Chop HouseResponded on November 27, 2024

   Hi James, Thank you for sharing your feedback—we appreciate you taking the time to let us know about your experience. It’s great to hear you enjoyed the goat's cheese and figs starter, we’ll be sure to pass on your compliments to the kitchen team! That said, we’re very sorry to hear about your disappointment with the steak sandwich. We always aim to serve dishes of the highest quality. Sorry that the issue wasn’t addressed properly when you brought it to the waiter’s attention. This isn’t the level of service we strive for, and we’ll be reviewing this with the team to ensure better communication and responsiveness moving forward. We hope you’ll give us another chance in the future, as we’d love the opportunity to provide you with a much better experience. kind regards Paternoster
   

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10. L

    Liz

    Oxford

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Lovely lunch. Great staff. Very happy with the afternoon.
    

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