Percy Arms Hotel

Percy Arms Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tracey

   Newcastle1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Staff polite and very friendly, however extremely busy since Mother's Day. Food very nice quality and good veg selection. Best Sunday lunch we've had for weeks. The vegetarian in our group had a more limited menu option. Table was a good size and the atmosphere in the room great. We will be back.
   

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2. J

   Joseph

   Newcastle1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Percy Arms produced a great experience for our party. The service was good and staff polite, friendly and attentive. The food is very good 5
   

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3. L

   Laura

   Newcastle1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing lunch - great food in a lovely setting. Fab staff too
   

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4. A

   Andrew

   Newcastle1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   A good place to eat at any time of the day. The food is consistently good and the staff are friendly and efficient.
   

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5. H

   Hannah

   Newcastle2 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just moved to the area and this was our first Sunday lunch out. Put simply it was absolutely amazing. Huge portions and utterly delicious. Nice atmosphere, brilliant and speedy service. We will be making this our go to for Sunday lunch now.
   

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6. K

   Ken

   Manchester2 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Gun room very quiet. Service very friendly and attentive Food very good Price reasonable Overall recommended
   

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7. OT

   OpenTable Diner

   Newcastle1 review

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, well presented and tasty. Staff were great and nothing was too much trouble.
   

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8. M

   Mimi

   London3 reviews

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely pub, lovely food. Very welcoming and dog friendly. Would definitely recommend.
   

   Percy Arms HotelResponded on March 4, 2025

   Thank you!
   

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9. M

   Martin

   New York City2 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely country pub with roaring fire! Sunday lunch was one of the best I’ve had! A little wait but it was worth it as it’s cooked freshly! Can’t praise it high enough! Definitely go back!
   

   Percy Arms HotelResponded on March 4, 2025

   Thank you!
   

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10. J

    Jodie

    London3 reviews

    1.0

    Dined on February 1, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Terrible service. Dinner came out after our starters within 1 minute - with no cutlery replacement in the interim. Which we had to ask for as wasn’t spotted. Table service, but had to ask if we could order more drinks. Generally didn’t feel looked after at this point at all. Asked for steak to be cooked medium. It was over & awful & the prawns were cold. I sent it back - and the steak came out perfectly the second time, but as I was with friends, they had finished their dinner a long time before my food came out again. The service all the way through this was down right rude. Especially a lady with blonde hair. She did not listen, she had attitude & was in no way kind or helpful. When I asked for my prawns & peppercorn sauce to be taken off the bill £9), as I figured it was a fair gesture given I had gone out for dinner with friends & ended up eating alone. You would have thought I asked for 50% off the entire bill - her response was shocking. Pub was lovely & the rest of the staff seemed polite & helpful. And food overall was good. But overall ruined by inedible steak & awful service.
    

    Percy Arms HotelResponded on February 6, 2025

    Thanks for taking the time to leave a review. As our dishes are all cooked fresh, the chef's prepare the main when starter's go out so there isn't a wait in between courses. We can request a break between courses when the food is ordered if desired. I'm pleased you were happy with your replacement steak and can only apologise for the wait, but again, all meals are served to order. I am shocked that a member of staff appeared to come across as rude, we get many reviews praising our friendly staff, I'm sorry you feel you didn't get our usual standard of service. I will look in to what happened and deal with it accordingly. I understand that you were given a discount. I hope you will return and give us a chance to rectify any mistakes made on your last visit. The manager, the Percy Arms
    

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