Pizza Rustica Restaurant & Bar

Review summary

1. E

   Enjoyedmynight

   Toronto4 reviews

   1.0

   Dined on July 24, 2023

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Went for dinner last night before a concert at Rogers centre. Had a reservation and yet there were no tables available- ok, this happens, we were happy to wait, but they were taking walk-ins and not honouring reservation times! We sat at the bar to wait, ordered 2 drinks- 1 arrived, the other came over half an hour later- no wait staff came near us. We eventually got a table over 30 mins after our reservation time- then had to chase down our food (which we’d ordered whilst waiting at the bar!). Once we got the pizzas, they were good but not worth the hassle.
   

   Is this helpful?

2. PP

   PatriciaP

   Toronto1 review

   3.0

   Dined on July 24, 2023

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Very busy. Waited quite a while for drinks and food. Pasta and pizza were good but difficult if you’re in a hurry for an event.
   

   Is this helpful?

3. CG

   CarrieG

   Toronto1 review

   1.0

   Dined on July 24, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Worst food and service I’ve ever had. Save your money and don’t eat here. They couldn’t even make basic cocktails correctly.
   

   Is this helpful?

4. C

   Corneil

   Toronto4 reviews

   1.0

   Dined on July 24, 2023

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Even with reservations we were still waiting outside for 30 minutes. Service was terrible. Got drinks wrong. Food took one hour. DO NOT go here pre concert.
   

   Is this helpful?

5. KK

   KarenK

   Toronto1 review

   5.0

   Dined on July 24, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, lots of options. Venue isn’t large so probably best to call ahead on game or concert nights if you need a table larger than 5.
   

   Is this helpful?

6. M

   Margie

   Toronto20 reviews

   1.0

   Dined on July 19, 2023

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 2

   I read the other reviews, but since we were here last year, I thought we'd try again anyway. I ditto the other comments about the menu. They have 1 hard copy, but some of the items aren't available at this location. So we scanned the QR code for their menu. When our server, who was great, brought our water, she said they have no chicken, and no beer. What? How can you operate the restaurant lacking such essential supplies? Go down the block to the Shoppers Drug Mart and get some chicken! Anyway, 40 hours after our reservation date and time, I received an email from Open Table - Pizza Rustica had cancelled our reservation! I was able to get into an online chat with Open Table, and Olga was very helpful in adding the reservation back in. Yes, I did mention to the server that I had booked through Open Table. I hadn't even had a chance to leave a review before the restaurant cancelled my reservation. Never going there again. I recommend they turn this restaurant into a Timmies or Starbucks, it would be a lot better use of space.
   

   Is this helpful?

7. S

   Sylvia VIP

   Toronto3 reviews

   1.0

   Dined on June 20, 2023

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Went to the metro convention center for a conference with 7 colleagues and chose this lunch spot because of their prices and gluten free options. When we arrived, no one else was in the restaurant and all of us were sat quickly. There was only a QR code for the menu but it requests all your contact details before you can access it so we ordered based off the menu on their website while others used the open table menu. Unfortunately they did not have any gluten free options besides salad, so that was disappointing for one party member. It seems to be a common theme in the comments where they're running out of common items so whoever does their ordering might need to revisit their planning skills. The food took a while despite there only being one other couple who arrived after we ordered but it tasted good when we got it. When the bill came, we were shocked that the prices were higher than expected. At least $2 per item more than the website menu and DOUBLE the open table menu. Rather than honouring the price posted on their website, they said we should have used the QR code, despite it being inaccessible without submitting your personal contact info. They said they would speak with the owner and let him know but that was not helpful in the moment and showed the owner perhaps hasn't trained or empowered his employees to problem solve. We were already late for the afternoon part of the conference so left. Two days later I got a cancellation notification from the restaurant on opentable. Luckily I took a picture of my receipt and their fantastic customer experience representative reinstated the reservation and gave me my 100 points. All of us will not be returning which is unfortunate because the food was good but everything else was a chaotic mess and/ or misleading.
   

   • 
   • 

   Is this helpful?

8. OT

   OpenTable Diner VIP

   Toronto7 reviews

   3.0

   Dined on June 10, 2023

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The restaurant was extremely busy when we arrived. They seem to take more reservations than they are able to accommodate. Server seemed irritated with the high volume of people coming in and overwhelmed. We waited 20 minutes for drinks and water as they claimed they did not have enough glassware? However, people seated inside the restaurant, who arrived after us hat nice glasses of ice water. Food was decent and the server seemed to get friendlier as the meal went on, and the restaurant less busy not sure we would go back
   

   1 person found this helpful

9. KG

   KimGo

   Toronto2 reviews

   1.0

   Dined on April 28, 2023

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our reservation was at 5pm on a Friday night and they didn’t have bread, milk, limes and a number of other items so many things we asked for we could not have. The pizza we ordered was good. Service was excellent. We felt bad for our waiter because he kept having to tell us we couldn’t have what we asked for.
   

   1 person found this helpful

10. JV

    JanetV

    Toronto1 review

    1.0

    Dined on April 15, 2023

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    This place is tired! Went there before a show on a Saturday and was told they have no beer…..none at all of any kind! Excuse me? The pizza was pretty good as was the bruschetta. The waiter was decent but his shirt was all worn and ripped up on the sleeve. No it wasn’t a fashion statement. So wear a clean black T-shirt!
    

    1 person found this helpful