Prince of Wales

Review summary

1. C

   Carole

   Surrey

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Oh dear. Busy busy busy. No service what’s so ever. Booked a table nobody came to service it So Went to the bar to order drinks. Bought them back to the table then Waited …… Went to the bar to order food…. Had to ask for cutlery before food came. Had to ask when food was coming. Food arrived (warm ish) Went to bar for more drinks. Asked for the service charge to be removed. Sorry. I know you’re busy but it’s Sunday afternoon. More staff needed.
   

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2. A

   Angie

   East Sussex

   1 review

   4.0

   1 review

   Dined on November 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good service, good arrived fairly quickly, nice tasty food at reasonable price.
   

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3. LP

   LukeP

   Berkshire

   12 reviews

   3.0

   12 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   First time I’ve eaten at The Prince of Wales is rather nice place to eat, and meet people for a drink. Typical Sunday afternoon but still me and my friend enjoyed ourselves the food was rather nice no complaints about the food. I will be going back there again.
   

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4. I

   Ian

   London

   1 review

   5.0

   1 review

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super convenient car park, lovely helpful waiting staff, interesting menu and tasty food. They were super careful about allergies. What's not to like?
   

   Prince of WalesResponded on October 14, 2024

   Hi Ian Thank you for your lovely recommendation. We do have plenty of free parking for our pub guests!!! As with regards to allergens all of our team are trained and have regular refreshers. There is always a manger or Team Leader on hand to make sure or oversee any dietary requirements. We are so happy to read that you had a five star experience and we look forward to your next visit. Warm Regards Sam
   

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5. L

   Louise

   Surrey

   9 reviews

   vip
   3.0

   9 reviews

   Dined on October 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We’ve been to POW many times and normally fairly satisfied with the food and prices etc. Today not so much. My husband and kids had the beef roast which wasn’t great. Beef was very limited and quite fatty. Yorkshire puds were almost inedible, more like muffins, very doughy. Kids don’t eat kale and red cabbage (how many kids do?). So really they ate one slice of beef (lots of fat cut off), 2 small potatoes, half a carrot (which is all you get) and half a yorkie for £13.50 each. Mad. They had sticky toffee pudding for dessert, £5 each. It was very burnt and didn’t taste great. Ice cream was the best part. Roast chicken (that I had) was the only good meal unfortunately (apart from the yorkie). Not ideal for a birthday lunch with a bill of £120. We won’t rush back.
   

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6. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on September 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 2

   The food and service were amazing!? The only downside was the lighting was quite dark at our table. Staff were very attentive. Roast lamb was fabulous.
   

   Prince of WalesResponded on September 23, 2024

   "Hi , Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were so happy with your visit. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!" Best Wishes Sam and all the team at The Prince of Wales Hampton Court
   

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7. S

   Selina

   Surrey

   1 review

   4.0

   1 review

   Dined on September 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good pub grub and great service and nice wine options
   

   Prince of WalesResponded on September 23, 2024

   "Hi Selina, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were so happy with your visit. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!" Best Wishes Sam and all the team at The Prince of Wales Hampton Court
   

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8. R

   Ravi

   London

   1 review

   1.0

   1 review

   Dined on August 31, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Eaten twice before with a positive experiences. Not sure what happened but service and food quality was awful on this third visit. Had to chase for food after 45mins to find several customers also complaining about the wait for food. The special dish, Fish Pie had one small piece of fish and a lot of boiled egg. !! The Curry Sauce with fish and chips was not a curry sauce. I think it was like a runny curry powder soup with I think mustard. !! Clearly chef had no idea. !! Even the 3 x free coffees were burnt and tasted awful and not drinkable. The only positive was the appologitic waitress who did not charge us for the Fish Pie (which was awful) and gave us free coffees which was burnt. Will not go again due to this experience when on third visit could have been a regular pub visit. There are so many other restaurants in Hampton Court to try. Just not good enough. What a shame.
   

   Prince of WalesResponded on September 2, 2024

   Hi Ravi Thank you for taking the time to write this. As you have stated this is not to our usual standard. We do appreciate your feedback regarding the chefs abilities and the critique of the food that was served on that day. To top it all off with three free burnt coffees is truly unforgiveable. We will be looking into what went wrong on the day to make sure it does not happen again. I am upset to hear that you will not consider returning again in order that we may make amends. However we do truly appreciate your feedback and sincerely apologise for your inconvenience. Yours Sam
   

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9. N

   Nicholas

   London

   8 reviews

   5.0

   8 reviews

   Dined on August 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very nice Sunday roast with a decent amount of potatoes and very good gravy. Service a bit slow to begin with but this improved drastically during our visit.
   

   Prince of WalesResponded on August 28, 2024

   Hi Nicholas. Thank you for your review and we're glad you enjoyed your roast. We hope to see you again soon.
   

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10. LM

    LesleyM

    London

    13 reviews

    3.0

    13 reviews

    Dined on July 13, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    We were all a little disappointed by the good. Overcooked and under seasoned. Has been much better previously.
    

    Prince of WalesResponded on July 17, 2024

    Hi Lesley Thank you for your feedback, we are disappointed to hear that your visit was not up to our usual standard. We do hope that you will give us the opportunity to rectify this situation on your next visit. I have tried to call you to discuss but couldn't get through. If possible please drop us a line at the pub. Yours Sincerely Samantha
    

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