Prince of Wales

Review summary

1. N

   Nicholas

   London

   9 reviews

   2.0

   9 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Very poor service on Christmas day. Waited almost two hours for lunch despite having booked well in advance. Lots of people complaining about long wait with some going home without eating. Some customers being served after coming in much later. Food was good except brussel sprouts which were rock hard.
   

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2. D

   Damian

   London

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and always a pleasure, the staff were personable and friendly and I cannot fault it. It was a lovely Christmas Eve celebration with my young family
   

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3. N

   Neelum

   London

   7 reviews

   5.0

   7 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was lovely, and the man behind the bar made us a lovely cocktail!
   

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4. M

   Mandy

   London

   3 reviews

   2.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We sat in the dining area as had kids with us. Felt forgotten about as they took a long time to take our order etc. Would have had dessert if they checked in on us sooner. They didnt have Gravy or peppercorn sauce for the steak. The kids didn't like the taste of their pasta unfortunately.
   

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5. K

   Kieran

   Surrey

   1 review

   2.0

   1 review

   Dined on December 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were initially welcomed by a lovely staff member, but unfortunately, the service later in the evening let us down. The second staff member who served us came across as very rude, made us and our group feel uncomfortable, and behaved unprofessionally in front of other customers. The food was nice, but the limited drink options (only Guinness available on draft) were disappointing and cut our evening short. Sadly, we didn’t feel as welcomed as we’d hoped and will likely try other venues in the future.
   

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6. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was excellent. Service was extremely polite but all over the place. Only two staff to cover bar & restaurant until after 3pm on a Friday just before Christmas. Didn’t manage the walk ins effectively, comes with experience I suppose. All that said, a lovely pub, great atmosphere and exceptional food.
   

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7. P

   Patrick

   London

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   They have a truly great sticky toffee pudding. It’s better than the one in the mute swan and that one is damn good
   

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8. T

   Tom

   London

   2 reviews

   4.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great lunch but no gluten free bread/roll options was unexpected for a quality pub like this
   

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9. K

   Kathryn

   London

   7 reviews

   3.0

   7 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   In the past we’ve always had very good food at The Prince of Wales but this time 2 of us out of 4 people chose the roast lamb and the meat was mostly fat - the small amounts of meat that were there were impossible to cut due the the surrounding fat so we were very disappointed. We’ve never had a bad meal there before so hopefully it was a one off but if not you need to change your lamb supplier. Very disappointing.
   

   Prince of WalesResponded on December 2, 2024

   Hi Kathryn. Thank you so much for taking the time to leave us this review. I'm so sorry to hear that you did not enjoy your food on this occasion. Rest assured that your feedback will be shared and taken onboard. I do hope that this experience has not put you off our lovely pub and we hope to see you again soon. Warmest regards Sam
   

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10. C

    Carole

    Surrey

    1 review

    1.0

    1 review

    Dined on November 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Oh dear. Busy busy busy. No service what’s so ever. Booked a table nobody came to service it So Went to the bar to order drinks. Bought them back to the table then Waited …… Went to the bar to order food…. Had to ask for cutlery before food came. Had to ask when food was coming. Food arrived (warm ish) Went to bar for more drinks. Asked for the service charge to be removed. Sorry. I know you’re busy but it’s Sunday afternoon. More staff needed.
    

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