Pure Spirits

Review summary

1. m

   marina

   Toronto

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food was TERRIBLE. Out of the Maryland Crab Cake (stale), Malay Curry Wings (fair), Calamari Tempura (more tempura batter less squid), Grilled Fish Tacos (little to no fish) Poached Halibut (stale), Steak Frites (foul smell is an understatement), Hand Cut Fries and Baked Bread Basket was the only saving grace. The server was polite but disappeared time and again.
   

   Pure SpiritsResponded 1 day ago

   Marina, thank you for giving us a try and for providing us with your feedback. We are deeply disappointed to hear that our food especially our Maryland Crab Cake, Malay Curry Wings, Calamari Tempura and several other dishes did not hit high on your expectations. We assure you that our Chef and his team put a lot of care and consideration when sharing comforting and delicious cuisines. Regardless, we would have loved to replace anything that wasn’t to your liking. We have taken your feedback very seriously and will be passing it along and hope that we can impress you more the next time you choose to treat yourself. Best Regards, Stuart K.
   

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2. B

   Brian

   Toronto

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the oysters and we were not disappointed! Both our server (long time server of Pure Spirits whose name sadly forget) and the manager served us and chatted about the oyster we had ordered. Overall we lived all the food we ordered and the attentiveness of our server.
   

   Pure SpiritsResponded 2 days ago

   Brian, thank you for taking the time to provide us with your review. We are delighted to hear that you enjoyed our food as well as the service you received from both our server and manager who made your visit that much more special. We will be sure to pass this along and look forward to you coming back to enjoy more amazing service and delicious food. Best Regards Stuart K.
   

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3. A

   Amy

   Pittsburgh

   1 review

   vip
   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff at this restaurant went above and beyond for us. They were incredibly kind and helpful.
   

   Pure SpiritsResponded 5 days ago

   Amy, we’re thrilled to hear you had an amazing experience! Thank you for your kind words and for taking the time to leave a review. We can’t wait to welcome you back for more tasty dishes and amazing Service! Best Regards, Stuart K.
   

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4. m

   michelle

   Toronto

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michelle serve us she was amazing and all staffs that help as well
   

   Pure SpiritsResponded 6 days ago

   Michelle thank you for your review of our restaurant. We are happy to hear that our service, and especially that of Michelle's was amazing. Please come back soon. Best Regards Stuart K.
   

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5. K

   Keith

   Toronto

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great selection of oysters! Most importantly was the service we received from Iona. So lovely and knowledgeable. Very focused on making the meal memorable and special. Ask for her by name and tip generously.
   

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   Pure SpiritsResponded 7 days ago

   Keith Thank you so much for your kind words. We are delighted to hear that you had such an amazing time with us and that your service from Iona made it that much more special, we will be sure to pass this along to our team. We hope to see you again soon for another fantastic meal! Kindly, Stuart K.
   

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6. J

   Jae

   Toronto

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic dinner which was only elevated by the tremendous service we enjoyed from Ben!
   

   Pure SpiritsResponded on November 19, 2024

   We are delighted that you chose to dine with us Jae and that you provided us with your review. It is good to hear that Ben provided you with the tremendous service you expected and deserve. We will be sure to pass this along. Come back any time to try more of our delicious food and amazing service. Best Stuart K.
   

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7. G

   Gia-Minh

   Toronto

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The food is alright but a bit overpriced. They charge extra for horseradish and lemon on top of the oysters we already ordered. The server is somewhat rude and rushing us. The environment is amazing tho.
   

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   Pure SpiritsResponded on November 19, 2024

   Gia-Minh, thank you for giving us a try and for providing us with your review. While we are delighted that you enjoyed the environment of our restaurant, we are saddened to hear that our food and service never hit high on your expectations. We encourage guests to speak to a manager about any concerns they have during their visit so we have the opportunity to turn things around in the moment. That said, we would love to encourage you to let us create a better experience for you in the future, should you choose to dine with us again. Best Regards, Stuart K.
   

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8. J

   Julie

   Charleston

   3 reviews

   4.0

   3 reviews

   Dined on November 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a great evening with great food and service
   

   Pure SpiritsResponded on November 15, 2024

   Julie, we’re thrilled to hear you had an amazing experience! Thank you for your kind words and for taking the time to leave a review. We can’t wait to welcome you back for more tasty dishes and wonderful service! All the best, Stuart K.
   

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9. J

   John

   Vancouver

   1 review

   3.0

   1 review

   Dined on November 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   We took two out of town guests for lunch today (Tuesday). Service was excellent but three of the four dishes were very disappointing. Two mussels and French fries were not good - the broth tepid rather than piping hot and so much garlic that all other tastes were obliterated. The mussels were dry, rubbery and very gritty and the fries were like the burnt ends of batch. The fish tacos were tasteless but the crab cakes were superb. Didn't bother to stay for desert. All in all I will think twice about taking guests there in the future. Pity, as prior experiences were all much better.
   

   Pure SpiritsResponded on November 13, 2024

   John, thank you for leaving your valuable feedback. We are disappointed to hear that some of our dishes failed to meet the mark. Please know, we would have been happy to replace anything that was not to your preference. Saying that, we assure you that our Chef and his team put a lot of care and consideration when sharing comforting and delicious cuisine. For the future, we encourage guests to let a manager know when anything about the experience is missing the mark — we know it can feel a little awkward, but we genuinely believe that our guests deserve the chance for us to make things right. We would love to welcome you back for a chance to explore some more of our delicious menu items, should you choose to visit us again. Best Regards, Stuart K.
   

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10. H

    Heidi

    Toronto

    18 reviews

    vip
    4.0

    18 reviews

    Dined on November 9, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Lovely place for a pre-theatre lunch. Our server was friendly and helpful, made a good meal suggestion. Our meals were very good - fresh ingredients, tasty and well prepared. Pure Spirits is a regular spot for our Soulpepper dates.
    

    Pure SpiritsResponded on November 11, 2024

    Thank you for joining us for pre-theatre Lunch and leaving some feedback, Heidi! We're glad you enjoyed our service and and your meal. We strive for excellence and hope to impress you even more on your next visit! Kindly, Stuart K.
    

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