Quattro Restaurant and Bar - Four Seasons Hotel

Review summary

1. M

   Michael

   Philadelphia

   21 reviews

   vip
   3.0

   21 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Beware of the nuts they give you at the bar. Hidden within the grab and eat style nuts there are a couple of unexpected pistachios with the shells on. I and the customer next to me bit into a handful of nuts and almost broke a tooth. This should be changed immediately. There should be no shells in the mix. We were told by staff others had complained but no change was planned. Despite that the bar staff were delightful and knowledgeable and friendly and apologetic for the experience. It was an unusual off night for Quattro. I think they were understaffed. I had been there for lunch and it’s the exact same menu for dinner yet some of the dishes were prepared differently at dinner than what was described on the menu. The Gamberoni were tasty however the menu said arrabiata sauce and they came in a beurre sauce at dinner. It was odd and off night.
   

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2. M

   Michael

   Philadelphia

   21 reviews

   vip
   4.0

   21 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The salmon could not have been more fresh and delicious. Arturo is an outstanding waiter. Welcoming and remembers you when you return, attentive and friendly and there when you need him. And the room has a warm feel and is very comfortable.
   

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3. J

   Joseph

   Memphis

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I took my family here for Thanksgiving dinner and was sorely disappointed. The food was OK, the service was lackluster, and the wine pairing was horrible. We had to remind our server that there was supposed to be a welcome cocktail, the red wine was poured in the white wine glass and the white in the red. The highlight of the meal was the Turkey and stuffing, as it should be, but no mashed potatoes?!? How do you have a Thanksgiving buffet without mashed potatoes? All together, we had a good time, but I would not do this again.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on December 2, 2024

   Dear Joseph, Thank you for sharing your experience with us. We're truly sorry to hear that your Thanksgiving dinner did not meet your expectations, particularly regarding the service, wine pairing, and the absence of mashed potatoes. Your feedback about the wine service and the missing elements of the meal is important, and we will certainly review these areas with our team to prevent such issues in the future. We are, however, glad to hear that you enjoyed the turkey and stuffing, as we aim to make those highlights of the holiday meal. We truly appreciate your honesty and will use your comments to improve our offerings going forward. Thank you again for your feedback, and we hope to have the opportunity to welcome you and your family back in the future for a more enjoyable experience.
   

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4. N

   Norma

   San Francisco

   30 reviews

   2.0

   30 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We spent 220 per person plus tax and tip for mediocre food. The main course for Thanksgiving was either roast pork, duck leg with prosciutto, or squash risotto. We’re Jewish and don’t eat pork. There was, however, sliced turkey at the buffet, but no gravy or mashed potatoes. The desserts were way too sweet, although the mini pecan pie was good and we made do with that. Over priced and disappointing
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on December 2, 2024

   Dear Norma, Thank you for taking the time to share your thoughts on your recent Thanksgiving experience with us. We are truly sorry to hear that the meal did not meet your expectations, especially given the price. We understand your disappointment with the main course options, as well as the absence of gravy and mashed potatoes, and we sincerely apologize for any inconvenience this caused. We also regret that the desserts were not to your liking, although we're glad you enjoyed the mini pecan pie. Your feedback is invaluable to us, and we will certainly review our offerings to ensure a more satisfying experience for all guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.
   

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5. K

   Karen

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Thanksgiving meal was very disappointing, especially for the price. Turkey was very dry, no flavor. Gravy was bland. Soup was disappointing. Pasta was good but not what I was looking forward to on the holiday. Tiny salad, no other veggie at the buffet. Desserts were good. For the price I expected more carving stations and better taste entree. But it was decorated beautifully and service was great. I would add that normally the restaurant is excellent but I would not return on a holiday.
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on December 2, 2024

   Dear Karen, Thank you for taking the time to share your feedback. We are truly sorry to hear that your Thanksgiving meal did not meet expectations. We appreciate your honesty regarding the turkey, gravy, soup, and other elements of the meal. Rest assured, your comments will be shared with our culinary team as we are always striving to improve and provide the best experience for our guests. We're pleased to hear that the desserts, service, and décor were to your liking. However, we understand that the holiday meal did not live up to your usual experience with us. We truly value your continued support and hope to have the opportunity to serve you again during a regular visit. Thank you again for your feedback, and we hope to welcome you back soon for a more enjoyable experience.
   

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6. G

   George

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Great food, highly recommend the restaurant
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on December 2, 2024

   Dear George, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the service and the food at our restaurant. Your recommendation means a lot to us, and we look forward to welcoming you back soon for another exceptional experience.
   

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7. C

   Charles

   San Francisco

   8 reviews

   vip
   5.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wondeful experience here last night with our two daughters at 5pm. The service and food and all of it was precious - very special! We feel blessed to live only 6 mins away from this wonderful place :)
   

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   Quattro Restaurant and Bar - Four Seasons HotelResponded on December 2, 2024

   Dear Charles, Thank you so much for your glowing 5-star review! We are thrilled to hear that you and your daughters had such a special experience with us. It’s wonderful to know that the service, food, and overall ambiance exceeded your expectations. We will certainly pass along your kind words to your server, and we truly appreciate you recognizing their efforts. It’s always a pleasure to hear that our guests feel at home, and we’re so fortunate to have you just a short distance away! We look forward to welcoming you and your family back soon.
   

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8. A

   Antonio

   New York City

   38 reviews

   vip
   2.0

   38 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a bad experience. Started with a misleading “experience” reservation that promised a $44 brunch per person on Open Table. When we got there, we were told this does not exist. Either we did a la carte or paid $ 89 per person. We went with the a la carte. Food was ok at best, certainly not worth the price. Had some sort of steak and eggs with the stiffest terderloin I ever had. Kids had a burger that tasted good but had greasy fries as a side. Drink were expensive as well. Ambiance was nice but somewhat empty. Well, guess it is for guests of the hotel that do not want to leave the premise to eat…
   

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   Quattro Restaurant and Bar - Four Seasons HotelResponded on October 7, 2024

   Dear Antonio, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that it didn’t meet your expectations. It’s important to us that our guests have accurate information and enjoy their meals. We’ll look into the reservation details you mentioned to ensure clarity moving forward. We also appreciate your comments on the food quality, and we’ll address your concerns with our kitchen team to make necessary improvements. We’re glad to hear you enjoyed the ambiance, but we regret that your overall experience was disappointing. We hope you might consider giving us another chance in the future. Best, Team Communications
   

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9. D

   David

   San Francisco

   38 reviews

   5.0

   38 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious, excellent new menu paired with the always wonderful people at Quattro.
   

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10. M

    Maurya

    Central Coast

    2 reviews

    5.0

    2 reviews

    Dined on September 25, 2024

    1. Overall 5
    2. Food 2
    3. Service 5
    4. Ambience 5

    The appetizers were good, caviar was amazing. Prime rib had no flavor, came cut so no juices and the shrimp was very dry and minimal flavor. Entrees were not good at all
    

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