100 Wardour St

Review summary

1. M

   Mannie

   London

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great music venue with tasty food too. Attentive and helpful staff.
   

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2. L

   Larissa

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I am sorry to say my partner and I were deeply disappointed as we were expecting to see Sol and the gang as advertised, Only to find out after we’d finished our meal around 11:30, they weren’t going to make it. I was left wondering who is the band on stage? Is this a different section of Sols team? And why aren’t they singing any 90s R & B slow Jams, which is to be honest the only reason we booked in the first place. Otherwise I would not have booked it at all, they had great voices but the music choices were terrible and not at least one 90s slow Jam was sung. The food was very Plain and overpriced except for the dessert and our waiter which were lovely. Unfortunately this is the first time in 12 years that my partner and I have gone out for valentine’s day and now it just felt completely ruined. There was no email to say they would not be attending. This morning at 10am I have seen that they had posted on instagram last night at 9pm they weren’t attending, at that time I was in traffic following a Sat Nav breaking our necks to get to the restaurant on time incase we’d miss the performance. So i was not able to check instagram at all. By the time we had finished eating my partner and I were so fed up and disappointed I did not have the energy to complain, we paid our bill and left straight away.
   

   100 Wardour StResponded 1 day ago

   We are truly sorry to hear about your disappointing experience, especially on such an important occasion. We deeply regret the miscommunication regarding the performance and the confusion around the band. We understand how frustrating this must have been. We sincerely apologize for not informing you ahead of time about the change, and we recognize how this, combined with the other issues, impacted your night. Your feedback is invaluable, and we will work to improve communication in the future to avoid similar situations. We’re glad you appreciated your waiter and dessert, but we certainly understand that this didn’t make up for the overall experience. Please feel free to reach out directly if you’d like to discuss your experience further
   

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3. S

   Samuel

   VIP

   London

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a table for 4 people booking the fixed price menu. Initial waiter was rude, without knowledge of the menu and without care - e.g. asked for a change in a side due to an allergy, response was "I don't know". rather than "I'll speak to the chef/manager". Spoke to the manager and that was resolved. Food was very (very) delayed. 8.45pm table, still no desserts at 11.45pm having finished with the main for over 45 minutes. They discounted the bill which was welcomed but a real shame it wasn't as fun a night as we expected.
   

   100 Wardour StResponded 1 day ago

   Thank you for your honest feedback. We're truly sorry to hear that your experience did not meet expectations. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will be addressing these issues with the team to ensure better communication and efficiency in the future. We’re glad the manager was able to assist, but we understand the delays impacted your evening. We appreciate your patience and hope we can welcome you back for a much-improved experience.
   

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4. A

   Andrew

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We went for the “valentines experience”. Cons: - the staff seemed like they’d been drafted in just that day. We were asked 4 times if we were ready to order, each time they disappeared and a different waiter came back and asked the same. - you couldn’t hear the live performance at all. I’m sure they were great singers, but they were almost silent due to the sound not being loud enough. Also it was a “90s r&b” performance - “James blunt beautiful” doesn’t fit this category. - the ambience was terrible. There was no vibe whatsoever. Pros: - the food was of a decent quality (bar the steak being a tooth breaker) I’ve never asked for the service charge to be removed - on this occasion I did. Considering all the positive reviews this place gets, they let themselves down this one evening.
   

   100 Wardour StResponded 1 day ago

   We’re truly sorry to hear about your disappointing experience. Your feedback is important, and we apologize for the issues with service and entertainment. The confusion with the waitstaff and sound problems during the live performance are not the standards we aim for, and we’ll address these concerns with the team. We also regret that the ambiance didn’t meet your expectations. We’ll take your comments into account to improve the overall experience for future guests. We appreciate your feedback and hope you’ll consider giving us another chance to provide a better experience. If you'd like to discuss this further, please feel free to contact us directly. We’d love the opportunity to make things right.
   

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5. D

   Darren

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Not what was expected. Wanted the experience of live entertainers blending with the croud, didn't happen. Band quiet, singers sat on their backsides, like a couple of crooners. They played for brief moments with very lengthy breaks, forgot they were there. The food was definitely not value for money, food cold, reported, replied just very busy. Never rectified it. Overall it felt like a last minute put together event by 100 Wardour Street, poor music, poor service by too many staff, didn't know who was serving us. Layout poor, too many backs towards what little entertainment was there
   

   100 Wardour StResponded 1 day ago

   Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t live up to your expectations. It’s clear we missed the mark with both the entertainment and food service, and we sincerely apologize for that. We’re grateful that you took the time to let us know, and we’ll be addressing these issues with the team to improve for future events. We hope you’ll give us another chance to provide the experience you were hoping for.
   

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6. A

   Ashley

   Hertfordshire

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had a set menu, food was okay but nothing special. Nice settings downstairs with good live band and good service from staff. Overall quite overpriced and could spend the same amount on nastier food. Paying more for the music/band.
   

   100 Wardour StResponded 1 day ago

   Thank you for your feedback. We’re sorry to hear that the food didn’t meet your expectations and that you felt the experience was overpriced. We aim to provide value alongside the entertainment, and we appreciate you bringing this to our attention. We’ll review the overall experience to ensure it aligns better with our guests' expectations moving forward. Thank you again for sharing your thoughts.
   

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7. N

   Nat

   London

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great service especially from Deivid and the live music was exceptional! Venue is amazing and the food was good for the most part.
   

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   100 Wardour StResponded 1 day ago

   Thank you for your great review! We’re so glad to hear you enjoyed the service from Deivid, the live music, and the venue. We’ll also take your feedback on the food into account for future improvements. We hope to welcome you back soon for another wonderful experience!
   

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8. G

   Gary

   London

   2 reviews

   5.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and a great experience. Highly recommend!
   

   100 Wardour StResponded on February 8, 2025

   Thank you for your wonderful review! We’re so happy to hear you had a great experience with the food and service. Your recommendation means a lot to us, and we look forward to welcoming you back soon!
   

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9. Y

   Yvonne

   Aberdeen

   2 reviews

   5.0

   2 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent evening. Food, drinks and entertainment were first class. Loved it!
   

   100 Wardour StResponded on February 2, 2025

   Thank you for your wonderful review! We're thrilled to hear that you had an excellent evening and enjoyed the food, drinks, and entertainment. We can't wait to welcome you back for another fantastic experience!
   

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10. L

    Laraine

    London

    8 reviews

    4.0

    8 reviews

    Dined on February 1, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Great place for brunch! Had a problem with our table it staff were great and sorted straight away! Band was great too!
    

    100 Wardour StResponded on February 2, 2025

    Thank you for your review! We're glad you enjoyed your brunch and that our team was able to resolve the table issue quickly. It's great to hear you loved the band as well! We appreciate your feedback and hope to welcome you back for an even better experience next time.
    

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