20 Stories Restaurant

Review summary

1. G

   Gomez

   Manchester

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Nice food. Lot more sweet than savoury. Great views. Friendly waiters. Bread could have been fresher - nice presention. Had to ask for tea service charge 13.5% - £183 for 3 afternoon tea and 3 cocktails.
   

   20 Stories RestaurantResponded today

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience. We hope to see you again soon. Kind regards.
   

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2. k

   kawtar

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience at 20 stories was great. Staff was very kind and helpful and the food was really delicious. I highly recommend and a special thanks to Rachid for being very patient with us
   

   • 

   20 Stories RestaurantResponded 3 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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3. A

   Amanda

   VIP

   Oxford

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, location, ambience, and service. Absolutely perfect dining
   

   20 Stories RestaurantResponded 3 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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4. L

   Laurent

   Toronto

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Expensive for what it is with a relatively poor service level
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for taking the time to share your experience with us. We appreciate all feedback and are sorry to hear that your experience was not all that you hoped for. We strive to provide an enjoyable experience for our guests and their satisfaction is very important to us. Once again, I would like to apologise for this. Kind regards.
   

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5. A

   Alireza

   London

   1 review

   1.0

   1 review

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food was not cooked enough. Serving wine was not at the level of the restaurant. It was not good experience. I am not gonna do this again.
   

   20 Stories RestaurantResponded 7 days ago

   Thank you very much for taking time to share your feedback. At 20 Stories, we strive to ensure every guest is provided with the very best quality and standards of food and service so it’s disappointing to read about your overall experience and I apologise that we did not meet your expectations. I certainly take your comments on board. Kind regards.
   

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6. H

   Holly

   Hampshire

   2 reviews

   4.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was very tasty but couldn’t help but feel like it was a tad overpriced. 4 prawns for £20 seems a little excessive, even though the food was tasty
   

   20 Stories RestaurantResponded 6 days ago

   Thank you for taking the time to share your feedback. It is very disappointing to learn that your dining experience didn't live up to your expectations and may I first and foremost apologise to you for this, please rest assured I have taken your comments on board. Kind regards.
   

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7. C

   Chelsea

   Sydney

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food was amazing but felt like a club rather than a fancy restaurant
   

   20 Stories RestaurantResponded 6 days ago

   Thank you so much for your 5-star feedback. We look forward to welcoming you back in the near future. Kind regards.
   

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8. A

   Amy

   Manchester

   1 review

   2.0

   1 review

   Dined on February 22, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very poor service. No attention from the waiter. Had to constantly try to get their attention for drinks. When we complained we were told the bar was busy. Pay a premium for this restaurant so that shouldn't need the case. Asked for pink lamb which was well done. That should not be the case especially for the price
   

   20 Stories RestaurantResponded 6 days ago

   Thank you for your constructive feedback. We're sorry to learn of the issues you experienced during your visit, we will most definitely look into this. We hope we get the opportunity to welcome you back in the future. Kind regards.
   

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9. E

   Emma

   Manchester

   1 review

   2.0

   1 review

   Dined on February 22, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I booked 20 Stories as a treat for my husband’s birthday. Our experience was terrible. There was an hours delay between eating our starters and receiving our main courses. Then, the same delay between our main course and dessert. The tables around us were on the second sittings before we had finished our main courses. I cannot fault the staff on the floor. They were very attentive and aware of the issues without us having to raise any fuss. They were very apologetic and I would go as far to say, embarrassed. Whilst I do not want my food thrown at me, the gap between courses was unacceptable. I would not go back to 20 Stories. There are far better places to eat in Manchester. It all feels like style over substance.
   

   20 Stories RestaurantResponded 6 days ago

   Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards.
   

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10. Y

    Yvonne

    London

    1 review

    5.0

    1 review

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Rachid was our host and he was so nice. He really provided service! The steak was great!
    

    20 Stories RestaurantResponded 7 days ago

    Thank you for the great review! We're so happy to hear that you enjoyed your experience with us. We strive to provide the best possible service and food, and we're glad that we were able to deliver. Thanks again for dining with us! Best wishes.
    

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