20 Stories Restaurant

Review summary

1. A

   Alireza

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food was not cooked enough. Serving wine was not at the level of the restaurant. It was not good experience. I am not gonna do this again.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you very much for taking time to share your feedback. At 20 Stories, we strive to ensure every guest is provided with the very best quality and standards of food and service so it’s disappointing to read about your overall experience and I apologise that we did not meet your expectations. I certainly take your comments on board. Kind regards.
   

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2. H

   Holly

   Hampshire

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was very tasty but couldn’t help but feel like it was a tad overpriced. 4 prawns for £20 seems a little excessive, even though the food was tasty
   

   20 Stories RestaurantResponded today

   Thank you for taking the time to share your feedback. It is very disappointing to learn that your dining experience didn't live up to your expectations and may I first and foremost apologise to you for this, please rest assured I have taken your comments on board. Kind regards.
   

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3. C

   Chelsea

   Sydney

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food was amazing but felt like a club rather than a fancy restaurant
   

   20 Stories RestaurantResponded today

   Thank you so much for your 5-star feedback. We look forward to welcoming you back in the near future. Kind regards.
   

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4. A

   Amy

   Manchester

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very poor service. No attention from the waiter. Had to constantly try to get their attention for drinks. When we complained we were told the bar was busy. Pay a premium for this restaurant so that shouldn't need the case. Asked for pink lamb which was well done. That should not be the case especially for the price
   

   20 Stories RestaurantResponded today

   Thank you for your constructive feedback. We're sorry to learn of the issues you experienced during your visit, we will most definitely look into this. We hope we get the opportunity to welcome you back in the future. Kind regards.
   

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5. E

   Emma

   Manchester

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I booked 20 Stories as a treat for my husband’s birthday. Our experience was terrible. There was an hours delay between eating our starters and receiving our main courses. Then, the same delay between our main course and dessert. The tables around us were on the second sittings before we had finished our main courses. I cannot fault the staff on the floor. They were very attentive and aware of the issues without us having to raise any fuss. They were very apologetic and I would go as far to say, embarrassed. Whilst I do not want my food thrown at me, the gap between courses was unacceptable. I would not go back to 20 Stories. There are far better places to eat in Manchester. It all feels like style over substance.
   

   20 Stories RestaurantResponded today

   Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards.
   

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6. Y

   Yvonne

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rachid was our host and he was so nice. He really provided service! The steak was great!
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for the great review! We're so happy to hear that you enjoyed your experience with us. We strive to provide the best possible service and food, and we're glad that we were able to deliver. Thanks again for dining with us! Best wishes.
   

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7. L

   Louise

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing views from our window seat. Kumar our waiter was very attentive, and brought out a lovely birthday treat for my friend. It would be nice to see more brunch style dishes on the menu instead of lunch options
   

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

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8. S

   Shelley

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every aspect of this venue is exceptional, great food, atmosphere and service by Robert . Views were also incredible.Would definitely recommend for a special occasion !
   

   20 Stories RestaurantResponded 1 day ago

   You have our deepest thanks for this amazing review. We aim to deliver the best service along with delicious food therefore, we are most delighted to hear we exceeded your expectations. Kind regards.
   

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9. A

   Amir

   Manchester

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A 20-story restaurant offers a stunning view, great food, and a memorable atmosphere. The experience of dining high above the city, with delicious meals and excellent service, makes it truly special
   

   20 Stories RestaurantResponded 3 days ago

   Thank you so much for your kind words. We take great pride in providing delicious food, attentive staff and a lively vibe for all of our visitors. Our goal is to make sure everyone has an enjoyable time when dining with us. Thank you again.
   

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10. j

    john

    Cheshire

    5 reviews

    4.0

    5 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our second visit and the food was excellent all three courses beautifully presented and delicious the chianti we chose was very good the staff were all friendly and professional
    

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    20 Stories RestaurantResponded 4 days ago

    Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
    

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