20 Stories Restaurant

Review summary

1. J

   Julie

   London3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   The food was excellent. The female waiting staff had an air of snobbishness which bordered on unpleasant.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for your feedback! We're sorry to hear your experience wasn't up to expectations. If you'd like to discuss this further, please feel free to contact us directly via email or phone. We’d love to hear from you!
   

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2. S

   Sue

   North Wales1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   A case of “style over substance”. Place was great, views across Manchester stunning but, unfortunately, the food was mediocre.
   

   20 Stories RestaurantResponded today

   Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We strive to provide delicious food and exceptional service, and we would love the opportunity to discuss your experience further. Please feel free to contact us directly. We hope to welcome you back soon!
   

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3. OT

   OpenTable Diner

   Yorkshire1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   No words just avoid avoid avoid. Only thing worth it is the view.
   

   20 Stories RestaurantResponded 4 days ago

   Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards.
   

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4. M

   Margita

   Derbyshire1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Nice place but we were disappointed when we arrived we been given the table without view. I booked this restaurant 3 weeks in advance and on arrival they told there are life queue for a table near the window. I was shocked. No priorities for pre bookings. We expressed our disappointment and the team managed to get for us the table near the window. Will we return - definitely no. Food nice but very overpriced.
   

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   20 Stories RestaurantResponded 3 days ago

   Thank you for taking the time to share your feedback with us. We sincerely apologies for the less than satisfactory experience you had during your recent visit. We will look to correct any issues and we hope we get the opportunity to welcome you back to 20 Stories. Kind regards.
   

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5. J

   Jane VIP

   London5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s not a cheap night out but always a special one. The food was excellent, the wine was great and the service was first class. The views and ambience are fabulous and it remains my favourite restaurant in Manchester….so long as someone else is paying!!
   

   20 Stories RestaurantResponded 6 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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6. N

   Nick

   Manchester23 reviews

   1.0

   Dined on March 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   The setting and the views of the Manchester skyline at night go a long way to supporting the premium pricing. It is a lovely restaurant. Unfortunately on this occasion the food and the initial handling of our complaints did not justify the prices. Of the 4 main courses 2 were cold and the other 2 whilst warm enough to eat could not be described as hot. We were not aware of other diners experiencing similar problems so perhaps we were just unlucky.
   

   20 Stories RestaurantResponded 6 days ago

   Thank you very much for taking the time to give your feedback. It is extremely disappointing to read about your experience and we apologise that we did not meet your expectations. Feedback like this is important to us and we have discussed this with the team here internally. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you a memorable dining experience
   

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7. O

   Oliver

   Yorkshire1 review

   3.0

   Dined on March 18, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Had a really nice dinner in 20 Stories, lovely food and atmosphere. When it came to the end we asked to take off the service charge, as charity had already been added to the bill and we would leave cash. At this point the server became rude and dismissive, a dissapointing ending to a lovely meal.
   

   20 Stories RestaurantResponded 7 days ago

   Thank you for taking the time to share your experience with us. We appreciate all feedback and are sorry to hear that your experience was not all that you hoped for. We strive to provide an enjoyable experience for our guests and their satisfaction is very important to us. Once again, I would like to apologise for this. Kind regards.
   

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8. D

   David VIP

   Manchester34 reviews

   5.0

   Dined on March 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here is amazing so tasty and beautifully presented. The drinks from cocktails to the wine is top notch and the service is some of the best I’ve had anywhere. And wow the location and view of the city is spectacular. I cannot recommend this venue highly enough, please try!
   

   20 Stories RestaurantResponded 7 days ago

   Thank you for your kind words and 5-star rating. We are delighted to hear that you had a wonderful time dining with us at 20 Stories. We are thrilled that you enjoyed your meal with us. Our team puts great effort into creating delicious dishes and we take pride in the presentation of our work as well. We really appreciate your feedback, thank you for taking the time to review us, we look forward to welcoming you again soon.
   

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9. S

   Sarah

   Manchester3 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely afternoon tea on a Monday in Manchester. Extremely attentive waiter who added to the whole experience. Would recommend to anyone - lovely view - lovely cakes and sandwiches
   

   20 Stories RestaurantResponded on March 18, 2025

   Thank you so much for taking the time to leave this review. I will be sure to pass on your kind comments to the team here. They will be delighted they made your experience so memorable. Thank you again - we look forward to welcoming you back in the near future. Kind Regards
   

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10. S

    Steve

    Manchester3 reviews

    5.0

    Dined on March 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Well worth visiting. The staff make you feel so welcome and really look after your every need. The quality of the food, drink, ambiance and facilities is 100%, you will not be disappointed. Such a special place to dine and drink in a lovely place with amazing views of the city of Manchester. We’ll be back very soon. By the way the Yorkshire puddings on the Sunday roast just melt in the mouth, stunning.
    

    20 Stories RestaurantResponded on March 17, 2025

    Thank you so much for leaving us a 5 * review! We're glad you enjoyed the excellent food, quick service, and friendly staff. Your satisfaction means a lot to us, and we look forward to welcoming you back soon! Kind regards.
    

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