312 Chicago

Review summary

1. S

   Steve

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place. Good food, great people excellent downtown ambiene
   

   312 ChicagoResponded 5 days ago

   Buon giorno Steve, Thank you so much for your kind words. I look forward to seeing you soon! Arrivederci, Chef Marcello
   

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2. PA

   PattiA

   Chicago

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance! Perfect before show at the Cadillac Palace. Bartender Zac was attentive and knowledgeable. Meatball and polenta app was amazing as was the short rib and polenta dinner!
   

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   312 ChicagoResponded 6 days ago

   Buon giorno Patti Thank you for joining us! I’ll make sure to share your kind words with Zac, and I’m thrilled you enjoyed the food as well. Can’t wait to have you back again! Buona Domenica Chef Marcello
   

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3. C

   Cory

   Chicago

   12 reviews

   vip
   1.0

   12 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Don’t waste your money. This is one of the worst dining experiences we’ve had in years in the city. From the time we walked in where the hostess greeted us and then took 10 minutes to get us seated in a nearly empty restaurant and with a reservation, to the time we sat down having our food service totally rushed, and worst of all to the flavor of the food, which was completely lacking, This dinner was money wasted. The only saving grace was a well-made cocktail. We were told at just before 9 o’clock the chef wanted to know if we wanted dessert because they were closing up the kitchen. It was totally ridiculous.
   

   312 ChicagoResponded on November 12, 2024

   Buona sera Cory, I'm truly sorry that your experience with us fell short of your expectations. We strive to offer excellent food and service, so it's disappointing to hear we didn't meet that standard during your visit. Our kitchen closes at 8:30 PM, which prompted our server to ensure you had a chance to order desserts. We aim to clearly communicate the last call for orders, but it seems we missed the mark in your case, and I apologize for that. I would be delighted to personally ensure you receive the exceptional experience you deserve if you give us another chance. Warm Regards, Chef Marcello
   

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4. J

   James

   Las Vegas

   33 reviews

   vip
   5.0

   33 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The perfect pre-show venue when attending a Cadillac Palace theater event in Chicago!
   

   312 ChicagoResponded on November 4, 2024

   Buon giorno James, Thank you for the amazing rating! We look forward to serving you again and providing another exceptional dining experience! Arrivederci, Chef Marcello
   

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5. OT

   OpenTable Diner

   Chicago

   1 review

   3.0

   1 review

   Dined on November 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I dined alone, so I think my service was impacted by this. I didn’t get service until about 20 minutes after I sat down. I saw my drink sitting on the bar not being picked up by the server for another while. My first course and main were brought almost simultaneously - it seemed like they wanted to get me in and out quickly since I was dining alone. My server only checked on me once, as he was running by. The food was delicious and my after dinner beverage was comped by the bartender which I appreciate, and almost made up for the awful service. An okay option for a pre theatre dinner.
   

   312 ChicagoResponded on November 2, 2024

   Buon giorno, Thank you so much for your feedback. We are committed to ensuring every guest has a delightful experience and receives exceptional service and, I'm truly sorry to hear that your visit didn't meet your expectations. Please reach out to me directly, as I would love to invite you back and personally ensure you have a wonderful dining experience. A presto Chef Marcello
   

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6. K

   Karin

   Chicago

   22 reviews

   vip
   5.0

   22 reviews

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a terrific lunch and our waitress was the best
   

   312 ChicagoResponded on November 1, 2024

   Buona sera Karin, I'm thrilled you enjoyed your lunch and appreciated the excellent service from our waitress. We can't wait to offer you another outstanding dining experience. A presto Chef Marcello
   

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7. L

   Laura

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for theatre dining. Catered to those who have to eat and run!
   

   312 ChicagoResponded on November 4, 2024

   Ciao Laura, We greatly appreciate you dining with us and giving us such a wonderful rating. Ci vediamo presto Chef Marcello
   

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8. n

   nigel

   Memphis

   1 review

   3.0

   1 review

   Dined on October 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   the food was just OK. It was an anniversary dinner for my wife and I. All credit they gave us a nice intimate seating. Bar staff were very cordial. Our server was attentive. Just not excited by the menu. I accept my fault in making booking without really reviewing the menu closely. Not that the food wasn't well prepared just not really exciting.
   

   312 ChicagoResponded on November 1, 2024

   Buon Giorno Nigel Thank you for choosing to dine with us on your special occasion. I apologize that our menu did not meet your expectations and I would love to invite you back. Please contact the restaurant, and I will personally ensure that your next visit is exceptional. A presto Chef Marcello
   

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9. L

   Lynelle

   Sacramento

   28 reviews

   4.0

   28 reviews

   Dined on October 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Manager, server(Robert), and bartender were great. Food was quite nice but pasta could have been hotter. Hostess was not very customer friendly.
   

   312 ChicagoResponded on October 27, 2024

   Buona sera, Lynelle Thanks so much for your feedback! Next time you visit, we’ll make sure your dining experience is just what you’re hoping for. I'll be sure to tell Robert and the bar team how much you enjoyed their service. We can’t wait to see you again soon! A presto Chef Marcello
   

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10. V

    Val

    Chicago

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    312 Chicago never disappoints. The chef Marcello Florio is the real deal, coming from Pescara, Italy. I started with meatball/polenta appetizer - - it was satisfying enough to be a meal! I followed with the grilled branzino and vegetables - excellent. I had the tiramisu for dessert and it was a huge, delicious portion. One thing I really like about 312 Chicago: they accept reservations for 1 person (a lot of places don’t) and they treat you as if you are with a larger party, no skimping of attention. If you are seeing something at the Cadillac Palace, or even if you’re not, 312 Chicago is outstanding.
    

    312 ChicagoResponded on October 27, 2024

    Buon pomeriggio, Val Thank you so much for your kind words. We're truly committed to providing a warm and inviting atmosphere for everyone. It means a lot to hear that you enjoyed our food and service. Seeing our guests leave happy genuinely brings us joy. A presto Chef Marcello
    

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