347 Grille by Coach Shula - The Westin Lake Mary

Review summary

1. F

   Farrah

   VIP

   Seattle

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I've been to Shula's for Christmas and few times and this was by far the worst. Started off with a cocktail that only half the glass was filled. Asked for bread service as was told no bread was being offered that evening and then the table next to us got bread. When asked about it our waiter said he would look into it but never returned with an answer and ignored the situation. My salad that was to arrive before my meal showed up at the same time and had to ask for steak knives. The food was good but we've had better from them in the past. I give them grace for it being a busy evening but when I pay close to $300 for a family of 4, there is a level of expectations and service that matter.
   

   Is this helpful?

   Report
2. M

   Michelle

   Coastal Georgia

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   For the price the food was very average. The diningroom was freezing with several other tables complaining it was too cold.
   

   Is this helpful?

   Report
3. J

   Janet

   San Francisco

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Not a good experience on Christmas Day. We requested a wheelchair accessible table when we made a reservation, we reiterated the request when we checked in and waited and when we were called up, . The table still was not set up for the wheelchair. The temperature in the restaurant was freezing cold and we were not the only ones to complain and even asked if it could be warmed up a bit, but it never was. the lights above our table were constantly flickering, which is very annoying as you’re trying to eat and talk. Food was OK but not worth the price. This was our third visit there and we won’t be back.
   

   Is this helpful?

   Report
4. K

   Karen

   Orlando

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They had a Christmas Menu - it was fantastic - something for everyone. Our server Tony was by far one of the best servers we have ever had at a restaurant. Attentive, personable and very accomodating and knowledgeable
   

   Is this helpful?

   Report
5. J

   James

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The half chicken was deep fried because they said did not have all the ingredients for their usual half chicken menu. The spare ribs were too salty. Almost every table had people wearing baseball caps tshirts and shorts and not even dressed up for Christmas. They put 20% gratuity in the tab without telling us and expected us to give more tip money. We almost ended giving them a 40% tip before we saw the automatic 20% gratuity. The place used to be so much better but for some reason this year was not good.
   

   Is this helpful?

   Report
6. J

   Jennifer

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   The food was sent back polenta undercooked and fish to lemony! Coffee was cold and my friend's food was cold and sent back. The service was slow in the food was terribly overpriced. There was a mandatory gratuity.
   

   Is this helpful?

   Report
7. J

   Joseph

   New York City

   13 reviews

   5.0

   13 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent selection of appetizers and entrees and wonderful and personable service
   

   347 Grille by Coach Shula - The Westin Lake MaryResponded on December 18, 2024

   Thank you, Joseph, for your wonderful review! We’re thrilled to hear you enjoyed our selection of appetizers and entrées, and that our team made your experience memorable with personable service. We look forward to welcoming you back to Shula’s 347 Grille soon!
   

   Is this helpful?

   Report
8. J

   John

   VIP

   Philadelphia

   36 reviews

   5.0

   36 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time there and all went well, food was great!
   

   347 Grille by Coach Shula - The Westin Lake MaryResponded on December 18, 2024

   Thank you for your kind words, John and great 5 star-review! We're thrilled to hear that you enjoyed your first visit with us and that the food was a hit. We look forward to welcoming you back soon for another great experience!
   

   Is this helpful?

   Report
9. A

   Audrey

   VIP

   Tampa

   16 reviews

   5.0

   16 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Christopher and assistant manager David were wonderful! All requests were attended to and the food was superb from start to finish! It was a super experience and my husband and I enjoyed our 20th anniversary dinner! Amazing!
   

   347 Grille by Coach Shula - The Westin Lake MaryResponded on December 5, 2024

   Hello Audrey and thank you for sharing your glowing review! We’re thrilled that Christopher and David helped make your 20th anniversary dinner so special. It’s wonderful to hear that all your requests were met and that you enjoyed the food from start to finish. Your kind words mean so much to our team, and we’re honored to have been part of such a meaningful celebration. We look forward to welcoming you and your husband back for more amazing experiences in the future. Happy anniversary once again!
   

   Is this helpful?

   Report
10. C

    Carolyn

    Orlando

    1 review

    4.0

    1 review

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Prompt seating. Good food. Great service. Overall a lovely dining experience.
    

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 5, 2024

    Hello Carolyn and thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed prompt seating, delicious food, and great service. Your kind words mean so much to our team. We hope to welcome you back to Shula's 347 Grille for another lovely dining experience soon!
    

    Is this helpful?

    Report