360 Sky Bar

Review summary

1. M

   Mauricio

   VIP

   Miami

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   Slow and poor service. Food was average. Overpriced. Nice location with Ok views if Liverpool but not worth it.
   

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2. H

   Heather

   Manchester

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday treat afternoon tea We had a lovely time staff very helpful muzaba couldn’t do enough for us and had a lovely sense of humour and made us feel very relaxed. The sun was shining and the view is outstanding we could see for miles. Our afternoon tea was delicious, sandwiches scones and sweet treats. Thank you we will be back.
   

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3. OT

   OpenTable Diner

   Dublin

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over 20 minutes to be served, ended up giving up and going to another bar. Really disappointed.
   

   360 Sky BarResponded 6 days ago

   Dear Anonymous, We're truly sorry to hear about your experience. Waiting that long without service is unacceptable, and we understand your frustration. This is not the standard we aim for, and we appreciate you bringing it to our attention. We’d love the opportunity to make things right. If you're willing, please reach out to us directly so we can follow up and hopefully invite you back for the experience you deserve. Thank you for your feedback, and we apologize again for the disappointment.
   

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4. D

   Debbi

   Liverpool

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Very disappointed. Food was late waited 40 mins for drinks order and still had to reorder from another waiter. Food menue dosnt reflect as advertised small tapas portions not full menue. Food was cold when we finally were served . The view was good but not worth the the price we paid . My partner was still hungry after we left went downstairs for a meal . If you are looking for good food and great service avoid . If you want drinks and a view don't mind waiting then I suppose it's fine .
   

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5. OT

   OpenTable Diner

   Liverpool

   2 reviews

   1.0

   2 reviews

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We arrived and were seated after waiting at the check in point, once seated we were told someone would come and take our order. We waited 40 minutes before someone took our order then waiting another 10 just for 2 drinks to arrive. In the time after ordering the same waiter asked us twice if we would like to order anything!? We explained we had already ordered and had nothing bought to us. Although specifying this was to celebrate our honeymoon nothing was given extra or even a congratulations. Pointless saying you are celebrating anything as an occasion as it wasn’t even acknowledged.
   

   360 Sky BarResponded 6 days ago

   We sincerely apologize for the long wait times and the miscommunication during your visit. This is not the level of service we strive for, and we understand how frustrating it must have been, especially on such a special occasion. We’re also truly sorry that your honeymoon celebration wasn’t acknowledged—it should have been a memorable experience, and we regret that we missed the opportunity to make it special for you. Your feedback is incredibly valuable, and we will be addressing these concerns with our team to ensure better service moving forward.
   

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6. A

   Andree

   Liverpool

   1 review

   2.0

   1 review

   Dined on February 28, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   The service was too slow, I was hosting my family and so embarrassed how long it took to get a drink. Not enough staff
   

   360 Sky BarResponded 6 days ago

   Hi Andree, We're sorry to hear that your experience did not meet expectations. We truly value your feedback and apologize for the delay in service during your visit. Providing prompt and attentive service is important to us, and we regret that we fell short. We appreciate your patience and will be addressing this with our team to improve. If you’d be open to it, we’d love the chance to make things right. Please reach out to us directly so we can discuss further. Thank you for your time, and we hope to welcome you back for a better experience.
   

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7. T

   Thomas

   Liverpool

   1 review

   3.0

   1 review

   Dined on February 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Better availability of windows rather than same windows that don’t actually overlook the city
   

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8. G

   Gill

   London

   1 review

   2.0

   1 review

   Dined on February 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   An absolute fiasco from start to finish…. We booked afternoon tea through open table for 2 people the cost was £25 per person. When we arrived we were told the price was incorrect, they had an error on their website and the actual price was £39 per person. We then asked could we add an extra person and turn it into A booking for 3. They said yes but it would be at £39. We said okay, they then brought the afternoon tea but there was items missing, from the extra afternoon tea. They then informed us that this was due to the extra person being a ‘ walk in’ so they didn’t have enough scones When we complained they added in an extra cheeecake bite. The scones were dry, over baked and basically inedible, the cakes were not as described on the menu and were clearly frozen, and mass produced ( some still had frost on) The peppermint tea was made with about half a pound of tea leaves so was bitter and undrinkable. Service was dismal despite restaurant being empty, it took several attempts to get the Prosecco we had paid for, and glasses of water. Not worth £39 not even worth £20,I’ve had better cakes and service in Greggs. So bad it was laughable. On the plus side we laughed so much at how bad it was, we had a really good time
   

   360 Sky BarResponded on February 24, 2025

   Hi Gill, thank you for taking the time to leave such detailed feedback. We are truly sorry to hear about your experience and that we fell short in several areas. This certainly isn't the standard of service we aim to provide, and we sincerely apologize for the issues you encountered with the afternoon tea and service. We appreciate your honesty, and we’ll be addressing these concerns with our team to ensure better experiences moving forward. We are glad to hear you were able to find some humor in the situation, but we do hope you’ll consider giving us another opportunity to make it right in the future.
   

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9. T

   Taylor

   Liverpool

   1 review

   1.0

   1 review

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   After booking for over a week, we arrived and were told there were no tables available apart from the one right at the door. We sat down and were repeatedly walked past by multiple staff members. We left after 40 minutes of waiting to be served. Sad way to start our anniversary night off, which was clarified in the booking.
   

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10. S

    Sophie

    Manchester

    3 reviews

    2.0

    3 reviews

    Dined on February 22, 2025

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 5

    We booked here as a couple for a date night. The ambience is excellent and the views are excellent. That's where the positives end, sadly. We waited over 25 minutes for our drinks order to be taken. It seemed the waiter was attentive to every one else around us which was very frustrating. We were there for one hour and no one came to ask if we'd like another drink or any food. I had to continuously get tup looking for someone to serve us. The waiter was rude and couldn't be bothered with us. We were talking to another couple who had experienced the same poor service. It's a shame because it is a beautiful venue but poor service and poor food let's it down.
    

    360 Sky BarResponded on February 24, 2025

    Hi Sophie, thank you for your feedback. We're really sorry to hear that your experience did not meet your expectations, especially for a special evening. While we’re glad to hear you enjoyed the ambience and views, we truly apologize for the issues with service and food quality. This is certainly not the experience we want to provide, and we’ll be addressing these concerns with our team immediately to ensure this doesn’t happen again. We sincerely hope you’ll consider giving us another chance in the future to make it right. Thank you again for sharing your thoughts.
    

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