360 Sky Bar

Review summary

1. G

   Gemma

   Liverpool

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Staff unbelievably rude, not a good experience at all
   

   Is this helpful?

   Report
2. L

   Lewis

   Manchester

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Staff were very rude on arrival, food was okay nothing special, they did forget things on our plates and brought them out after we asked where they was, drinks took ages to arrive so make sure you order well in advance of your running out, waiters asking if you’d like any drinks then walking off without taking your order to see someone else complaining then there is the bill… just make sure you check it as we had drinks added onto ours that shouldn’t have been also they never took our deposit off we had to speak to the manager but got no where, in the end I just payed the bill and left the place seams to be run by kids and is the most un organised, overrated place I have visited I think Gordon Ramsey need to pop down show them how to organise the place
   

   Is this helpful?

   Report
3. K

   Karen

   Liverpool

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Wait time for service was shocking, there were not enough staff on
   

   Is this helpful?

   Report
4. M

   Mandy

   Berkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 1
   4. Ambience 5

   The bar was fantastic! Ambience amazing, only downside was we booked for an hour and the service was pretty poor, took half hr to get first drink, we would of ordered another but didn’t have time, all in all wouldn’t want to put anyone off as it’s great, but maybe get more staff.
   

   360 Sky BarResponded 1 day ago

   Dear Mandy, Thank you for sharing your feedback and for recommending us! We’re delighted to hear you enjoyed the fantastic bar and amazing ambience—it means a lot to us. We’re sorry, however, to hear about the delay in service during your visit. We appreciate your patience and take your suggestion about staffing to heart. Providing a seamless and enjoyable experience is our goal, and your comments help us work toward that. We hope to welcome you back soon for an even better experience next time!
   

   Is this helpful?

   Report
5. l

   lynsey

   Birmingham

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great atmosphere in the bar with amazing views. Service was slow in the bar area but they were very apologetic. Great selection of drinks and cocktails We didn’t eat on here we ate in the downstairs restaurant.
   

   360 Sky BarResponded 1 day ago

   Dear Lynsey, Thank you for your feedback! We’re delighted to hear you enjoyed the great atmosphere and amazing views at the bar, as well as the selection of drinks and cocktails. We apologize for the slower service you experienced, but we’re glad to hear the team was apologetic and accommodating. Your comments are important to us, and we’ll work to improve efficiency while maintaining the warm and welcoming environment you appreciated. We hope to welcome you back soon, whether for drinks or dining in our restaurant downstairs!
   

   Is this helpful?

   Report
6. S

   Siobhan

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fab cocktails and good service. Didn’t order food so can’t comment. Early visit on Boxing Day so had a chilled vibe.
   

   360 Sky BarResponded 4 days ago

   Dear Siobhan, Thank you for your lovely review and kind words! We're so glad to hear you enjoyed our cocktails and service during your Boxing Day visit. It's great to know the chilled vibe and atmosphere added to your experience. We hope to welcome you back soon—perhaps next time you can try our food offerings as well! Warm regards
   

   Is this helpful?

   Report
7. S

   Susan

   Liverpool

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely bar. Took our granddaughter for the first time. Unfortunately today was very foggy so didn't see much of the city. Will return another day.
   

   360 Sky BarResponded 4 days ago

   Dear Susan, Thank you for your wonderful review! We’re delighted you enjoyed your visit and that you chose to bring your granddaughter along for the experience. It’s unfortunate the fog obscured the city views, but we’re so glad to hear you plan to return. We look forward to welcoming you back on a clearer day for an even more memorable visit! Warm regards
   

   Is this helpful?

   Report
8. K

   Kerry

   Liverpool

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waited to be greeted at the front desk, no one came over which resulted in myself and my partner just walking through to find a member of staff. Once we were acknowledged we were shown seating. Was told there was no dessert or food being served but 5 minutes later a table of 5 were served desserts. Overall dissapointing on Christmas day to be told no food and then see numerous desserts come out, so when we asked again we were told no food despite what was evidently food still being served. Bar staff talking amongst one another and drinks took a while to come. Loud shouting of drink orders was not pleasant amongst the loud music from the speakers
   

   360 Sky BarResponded 4 days ago

   Dear Guest, Thank you for your feedback, and I’m sorry your experience didn’t meet expectations on Christmas Day. It was a busy day, and I apologize for the delay in being greeted and the confusion regarding food service. At the time you were seated, the kitchen was closed for new orders but was completing previously placed orders, which should have been explained more clearly. Regarding the music and bar staff, we understand preferences vary, and we’ll work on ensuring a more pleasant environment for all guests. We appreciate your comments and hope to provide a better experience next time. Best regards
   

   Is this helpful?

   Report
9. L

   Lukas

   Liverpool

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited 1 hour and 10 minutes for the “snack-plate” we shared. Sometimes it took almost 15 minutes to get a drink or beer.
   

   360 Sky BarResponded 4 days ago

   Dear Lukas, Thank you for sharing your feedback. I’m very sorry to hear about the long wait times for both food and drinks during your visit on Christmas Day. This is certainly not the experience we want to provide, especially during busy periods. Your comments regarding the service and ambiance have been noted, and we are working with our team to ensure improvements are made for future visits. We appreciate your patience and hope to have the opportunity to provide you with a much better experience next time. Best regards
   

   Is this helpful?

   Report
10. R

    Ruth

    Liverpool

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great tapas food on Christmas Day evening. Staff were so friendly and helpful. Food was gorgeous! Thank you all for working on Christmas Day -we really appreciated it ☺️ Happy New Year!
    

    360 Sky BarResponded 4 days ago

    Dear Ruth, Thank you so much for your kind review! We're thrilled to hear you enjoyed our tapas and that our team made your Christmas Day evening special. Your appreciation for our staff’s efforts means the world to us, especially during the holiday season. Wishing you a very Happy New Year, and we look forward to welcoming you back soon! Warm regards
    

    Is this helpful?

    Report