360 Sky Bar

Review summary

1. G

   Gill

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   An absolute fiasco from start to finish…. We booked afternoon tea through open table for 2 people the cost was £25 per person. When we arrived we were told the price was incorrect, they had an error on their website and the actual price was £39 per person. We then asked could we add an extra person and turn it into A booking for 3. They said yes but it would be at £39. We said okay, they then brought the afternoon tea but there was items missing, from the extra afternoon tea. They then informed us that this was due to the extra person being a ‘ walk in’ so they didn’t have enough scones When we complained they added in an extra cheeecake bite. The scones were dry, over baked and basically inedible, the cakes were not as described on the menu and were clearly frozen, and mass produced ( some still had frost on) The peppermint tea was made with about half a pound of tea leaves so was bitter and undrinkable. Service was dismal despite restaurant being empty, it took several attempts to get the Prosecco we had paid for, and glasses of water. Not worth £39 not even worth £20,I’ve had better cakes and service in Greggs. So bad it was laughable. On the plus side we laughed so much at how bad it was, we had a really good time
   

   360 Sky BarResponded 1 day ago

   Hi Gill, thank you for taking the time to leave such detailed feedback. We are truly sorry to hear about your experience and that we fell short in several areas. This certainly isn't the standard of service we aim to provide, and we sincerely apologize for the issues you encountered with the afternoon tea and service. We appreciate your honesty, and we’ll be addressing these concerns with our team to ensure better experiences moving forward. We are glad to hear you were able to find some humor in the situation, but we do hope you’ll consider giving us another opportunity to make it right in the future.
   

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2. T

   Taylor

   Liverpool

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   After booking for over a week, we arrived and were told there were no tables available apart from the one right at the door. We sat down and were repeatedly walked past by multiple staff members. We left after 40 minutes of waiting to be served. Sad way to start our anniversary night off, which was clarified in the booking.
   

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3. S

   Sophie

   Manchester

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   We booked here as a couple for a date night. The ambience is excellent and the views are excellent. That's where the positives end, sadly. We waited over 25 minutes for our drinks order to be taken. It seemed the waiter was attentive to every one else around us which was very frustrating. We were there for one hour and no one came to ask if we'd like another drink or any food. I had to continuously get tup looking for someone to serve us. The waiter was rude and couldn't be bothered with us. We were talking to another couple who had experienced the same poor service. It's a shame because it is a beautiful venue but poor service and poor food let's it down.
   

   360 Sky BarResponded 1 day ago

   Hi Sophie, thank you for your feedback. We're really sorry to hear that your experience did not meet your expectations, especially for a special evening. While we’re glad to hear you enjoyed the ambience and views, we truly apologize for the issues with service and food quality. This is certainly not the experience we want to provide, and we’ll be addressing these concerns with our team immediately to ensure this doesn’t happen again. We sincerely hope you’ll consider giving us another chance in the future to make it right. Thank you again for sharing your thoughts.
   

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4. K

   Kate

   Liverpool

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a lovely evening celebrating my husbands birthday. I requested a nice table to enjoy the celebration and we were put in the corner with an amazing view. Drinks were delicious!
   

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   360 Sky BarResponded 1 day ago

   Thank you so much for your wonderful review, Kate! 😊 We're thrilled to hear that you had a lovely evening celebrating your husband's birthday with us. It’s great to know you enjoyed the view and the drinks. We hope to welcome you both again soon for another memorable experience! 🥂✨
   

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5. V

   Victoria

   Liverpool

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   If you want to sit at the front, you need to say when you book. We asked to sit there and even though they had free tables we had to sit where the view wasn't as good. We also waited a long time for a second drink so we left without ordering. When we mentioned these things we didn't have to pay for the first drinks we had. It could have been much better than it was.
   

   360 Sky BarResponded 1 day ago

   Hi Victoria, thank you for your feedback. We’re glad to hear you enjoyed the food and value, but we’re truly sorry to hear that the service and seating didn’t meet your expectations. We understand how important a great view is, and we apologize for any confusion with your seating request. We also regret the delay with your drinks. We appreciate you sharing this with us, and we’ll be sure to address these points with our team to improve the experience moving forward. We hope to have the chance to welcome you back and make your next visit better.
   

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6. G

   GAYNOR

   Liverpool

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked a table for myself and my daughter for her birthday. Last minute I text to ask if we could add another guest. We arrived it’s wasn’t a problem the waitress just pulled up another chair. The restaurant is sleek, and modern with a chilled vibe. The views was great my daughter and her friend had plenty of photo opportunities taking in the view. Service was friendly, we ordered drinks, mocktails was deliciously presented. Staff was attentive but not overpowering Would recommend and would definitely return
   

   360 Sky BarResponded 1 day ago

   Thank you so much for your lovely review, Gaynor! 😊 We're so happy to hear you and your daughter had a wonderful time celebrating her birthday with us. It’s great to know the service, drinks, and atmosphere added to the experience. We truly appreciate your recommendation and look forward to welcoming you back soon! 🥂✨
   

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7. a

   alex

   London

   2 reviews

   1.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was terrible, even though it wasn’t particularly busy. We had a table of 2 and waited approximately 20 minutes for our drinks to be delivered, then an 30 additional minutes for olives and bruschetta to be delivered. Every time we asked for another drink we had to remind them at least once before it was delivered. The staff didn’t seem to care or apologise for the delays, and didn’t seem surprised when we asked for the service charge to be removed.
   

   360 Sky BarResponded on February 17, 2025

   Dear Alex, Thank you for your review. We sincerely apologize for the slow service and the lack of attention during your visit. This is certainly not the standard we strive for, and we understand your frustration. We’ll be addressing this with our team to ensure it doesn’t happen again. Your feedback is invaluable, and we hope you’ll consider giving us another chance to provide a better experience. Best regards,
   

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8. S

   Sarah

   Cheshire

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The service was absolutely shocking. We were in there an hour and decided to leave after waiting for drinks for 30 minutes. Nice views mind.
   

   360 Sky BarResponded on February 17, 2025

   Dear Sarah, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience with us, especially regarding the service and wait time. This is certainly not the level of service we strive to provide, and we’ll be addressing this with our team to ensure it doesn’t happen again. We’re glad you enjoyed the views, and we hope you’ll consider giving us another chance in the future. Best regards
   

   1 person found this helpful

9. H

   Hristo

   London

   3 reviews

   3.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Lovely service but the food is not something impressive nor worth the value.
   

   360 Sky BarResponded on February 17, 2025

   Dear Hristo, Thank you for sharing your feedback. We’re glad to hear that you had great service and enjoyed the ambiance, but we’re sorry to learn that the food didn’t meet your expectations. We take all feedback seriously and will review your comments with our team to ensure improvements. We hope to have the opportunity to provide a better experience on your next visit. Best regards
   

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10. R

    Richard

    VIP

    London

    1 review

    3.0

    1 review

    Dined on February 14, 2025

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 3

    Disappointing visit this time - basics like keeping the toilets stocked with paper etc totally overlooked and incredibly slow service. No DJ either so the evening was good but not great - crowd is getting younger too, not a great mix
    

    360 Sky BarResponded on February 17, 2025

    Dear Richard, Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience didn’t meet expectations. We take your comments seriously, and we’ll address the issues you mentioned, such as the slow service and toilet supplies, with our team. We also value your feedback about the atmosphere and will look into ways to ensure a better experience for all our guests. We hope you’ll consider giving us another chance in the future. Best regards
    

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