9 Dragons

Review summary

1. D

   Donna

   Greater Boston

   1 review

   4.0

   1 review

   Dined on September 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good was very good. Service was good. Only disappointment was the very small menu. Would definitely go back.
   

   9 DragonsResponded on September 17, 2024

   Thanks very much Donna, so glad that you enjoyed yourself. And yes, our menu is focused, especially as we get a feel for our guests preferences, expect it to expand a bit as we go.
   

   Is this helpful?

   Report
2. F

   Foodie

   Greater Boston

   29 reviews

   3.0

   29 reviews

   Dined on September 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Was excited to try this restaurant, the aesthetics are beautiful. They did a really good job as we waited all summer for this to open. As far as the food choices are very limited. The crab Rangoon come as five, they appear to be baked, the chop salad was dry, had to ask for more dressing but the shrimp of the shrimp were nice size ( medium). The "Saugus" chicken wings were flavorful on the outside but the inside were bland. The mai tai was extremely strong and the margarita Mocktail was decent. The server was decent, she had to go ask many questions, but at least she clarified everything for us. She did check on us several times. Unfortunately I don't think I'll be back because of the limited choices and somewhat overpriced. I'm a foodie, I love to travel and eat around the world, this was not what I was waiting for.
   

   • 
   • 
   • 
   • 

   9 DragonsResponded on September 17, 2024

   Really glad to read you found the restaurant to your liking. And we certainly appreciate your detailed feedback on your favorite items. Keep an eye out for menu expansion to come.
   

   Is this helpful?

   Report
3. S

   Simon

   VIP

   Seattle

   18 reviews

   2.0

   18 reviews

   Dined on September 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Restaurant was clean with a calm presence. We waited 15-20 minutes with no attention and had to get up to inquire if a server knew we were seated. The server was nice, friendly, but slow. Restaurant was not busy. The menu was extremely limited. We ordered three dishes; all three were bland and had little to no flavor, even the dish that was described as "fiery." Sadly, we could not eat this food. The manager came to the table and offered a discount! All the food was still sitting on the table, we had only taken a few bites. I said it should be comped since we couldn't eat it, but we would pay for the wine since we consumed that and an agreement was made. I so dislike writing this type of review, as we've waited all summer for this restaurant to open and looked forward to being repeat customers, such is not the case and we are terribly disappointed.
   

   9 DragonsResponded on September 17, 2024

   Simon, your feedback is appreciated here. Please know that your details are exactly what we need to assurance consistency in our offerings. We'll continue to improve service by service and very much hope that you'd be willing to give us another try in the coming weeks.
   

   Is this helpful?

   Report
4. D

   David

   Greater Boston

   1 review

   3.0

   1 review

   Dined on September 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Egg rolls excellent but came out with main course. Should have come out first. Beef and broccoli had so much garlic we didn't eat it. It was only luke warm. General Gua's chicken tasted excellent! Presentation was very nice. Nice and hot! A plus. Server seemed overworked and was not seen again until meal was over - not even for drink refill. She did however adjust bill accordingly when she saw that etree was hardly touched. Ambiance was very nice. Will go back again to give it another try. Will strive to give it a higher rating next time.
   

   • 
   • 

   9 DragonsResponded on September 17, 2024

   David, your grace is much appreciated. Feedback is invaluable and we look forward to serving you again. We'll continue to improve.
   

   Is this helpful?

   Report
5. J

   Jesse

   New York City

   1 review

   5.0

   1 review

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was very surprised at how beautiful it turned out! Everything was excellent!!
   

   9 DragonsResponded on September 17, 2024

   No better suprise than that! Thanks so much for your support, Jesse.
   

   Is this helpful?

   Report
6. L

   Lynn

   Greater Boston

   1 review

   4.0

   1 review

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The atmosphere was very pleasant. The staff was very good. I thought that the pricing on the menu was geared more toward a couple having a special date night. The overall experience was good though.
   

   9 DragonsResponded on September 17, 2024

   Well done, Lynn. I'd say you nailed it. You're right, it is a special place. I'm so glad you had an enjoyable experience.
   

   Is this helpful?

   Report
7. K

   Krista

   Greater Boston

   1 review

   5.0

   1 review

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you have experienced Kowloon in Saugus you will love it here. The food is similar but better because it is cooked to order and presentation is perfect! Staff was friendly. The only thing that would have made it perfect would have been if they acknowledged my occasion since open table asked and I did say we were there for a birthday celebration.
   

   • 
   • 

   9 DragonsResponded on September 17, 2024

   Perfect Krista! We're so happy to read your review. This is precisely what we're striving for as our guests experience.
   

   Is this helpful?

   Report
8. M

   Mary

   Greater Boston

   1 review

   4.0

   1 review

   Dined on September 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good Service was excellent Disappointed the sweet and sour chicken didn’t come with rice. Expensive for what we got
   

   9 DragonsResponded on September 17, 2024

   Thanks for stopping by, Mary. And we appreciate the feedback on the rice expectation, we're certainly listening for exactly those types of details. Hope to serve you again soon.
   

   Is this helpful?

   Report
9. J

   Johnna

   Greater Boston

   1 review

   5.0

   1 review

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience ! Food. Fantastic and waitstaff exceptional. Can’t wait to come back and bring friends!
   

   9 DragonsResponded on September 17, 2024

   Love it, Johnna! Thanks so much for your support and compliments. We can't wait to serve you again soon.
   

   Is this helpful?

   Report
10. H

    Hannah

    Greater Boston

    1 review

    5.0

    1 review

    Dined on September 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was excellent, prices are reasonable and service was good. Will definitely be back.
    

    9 DragonsResponded on September 10, 2024

    Can't ask for much more than that, thank you Hannah! Can't wait to serve you again.
    

    Is this helpful?

    Report