Acqua Ragazza

Review summary

1. H

   Hayley

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food. Excellent service. Portions are a good size and the ambience is cozy.
   

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2. E

   Erika

   Charlotte

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was incredible, the ambience was great the music was perfect and authentic Italian! I’m allergic to gluten and the only thing I was missing was a gluten-free option for dessert but my espresso martini hit the spot!
   

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3. R

   Rick

   Charlotte

   35 reviews

   5.0

   35 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   This was our second visit, having gone there when they first opened. The service delivery has improved dramatically, especially as it applies to the bar. The food has been and remains excellent! The Happy Birthday card from the staff and waiting for us at the table was a nice touch. Our server, Shelli, was exceptional. Can’t wait for our next visit!!!
   

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4. J

   Jason

   Charlotte

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The meal was over 2 hours after seated, the wrong dishes came to the table, was overcharged on the check and the filet was very chewy. This was my 2nd time back after I decided to give it a second chance. Not worth the money IMO with other Italian restaurants in Mooresville that are higher quality and less money.
   

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5. A

   Allyson

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and drinks, and even more amazing staff . Tara(the owner) , Carolina and Jessica are the best!
   

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6. T

   Tara

   Washington DC

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great meal. Terrific server. We will definitely be back.
   

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7. M

   Megan

   Inverness

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food! Highly recommend the tortellini! All of the cocktails sampled were wonderful.
   

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8. S

   Scott

   Seattle

   1 review

   5.0

   1 review

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   By far the best and most genuine Italian Restaurant I’ve been to in the Lake Norman area. Service was great, food was outstanding and the prices are reasonable for great cuisine. Well done.
   

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9. D

   Diane

   Charlotte

   3 reviews

   2.0

   3 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Christmas Eve. Very excited to get a reservation. Was greeted by friendly server and served water promptly. Ordered drinks and waited at least a half hour to be told they had no pomegranate juice to make a martini. What?!?! On Christmas Eve? Ordered different cocktails and waited another 20 minutes to be served. Had special limited menu. Two of us had meat courses and one had the fish. The fish dishes looked terrible. Took approximately 1 1/2 hours to get our first two courses individually. Salad was scant. Meatballs were delicious! Next course was orecchiette-delicious! (Except for long wait again) Never offered any bread. Had to ask for it. Filet served next. For medium, it was a little tough. Cutting it with a butter knife didn’t help. Had to ask for steak knives since they weren’t offered. Strange that such a good cut of meat was served with fried potatoes, almost like potato chips and a tablespoon of overcooked, julienned mixed veggies. Really disappointing. Cannoli was last AND THEY WERE OUT OF THEM! Shocker! Let us order dessert from their regular menu instead. We were never checked in on by our server. Never asked how our food was. Never had water refills. All the servers seemed to be smiling and friendly but disengaged. When we got the bill we were shocked (as was the table next to us) that we were charged a 20% gratuity for a large party. Haha! There were three of us. We normally tip at least 20% but that was a little off putting. Note: They have an open kitchen. You can see everything going on. It was absolute chaos in the back. The servers, sometimes 4 or 5, were gathered around the front of the kitchen picking up orders. They were clearly unhappy with kitchen not getting orders out. In addition, one was texting and a few girls were readjusting their hair. Yuk! May want to rethink that whole open kitchen thing. It took 3 hours to eat. Not because we were having a good time. Just took that long for the food to be served. Just disappointing!
   

   Acqua RagazzaResponded on December 26, 2024

   Hi Diane, we acknowledge the long wait times for meals on Christmas Eve, and we apologize for the inconvenience. We tried something new, and it didn't work, unfortunately. The portions are smaller because we were serving multiple courses, so the salad was a side salad, but you would still be full in the end. In regards to service, I'd like to know more about your experience and who your server was, so we can address the issue moving forward. Also, the employee wasn't on their phone, we use tablets that look like phones for mobile ordering, but we would love for you to let us know who you think was adjusting their hair, as that is not acceptable. Would you be so kind as to reach out to let us know who it was? Thank you!
   

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10. R

    Raymond

    VIP

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    This is one of our favorite “Go-To” special times out. We will be back for certain.
    

    Acqua RagazzaResponded on December 26, 2024

    Hi Ruth and Ray, thank you again for your grace and patience on Christmas Eve! We appreciate that you've been here before and know that this is not our normal standard of service. We can't wait to have you back soon, under normal circumstances! Merry Christmas!
    

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