American Social Tampa

Review summary

1. M

   Michael

   Tampa

   9 reviews

   1.0

   9 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was one of my wife’s favorite restaurants, she loves the vibe - and the foods pretty good. However, this most recent experience was highly unfavorable and disappointing. To start, we were seated - then waited over 15 minutes for someone to walk up to our table, she took our drink orders… she then went to grab our server. I thought nothing of it, because we are so used to high caliber service here… so we looked past it. An hour goes by, and we have seen our waiter between 4 or 5 times. The other tables around us - their waiters were very present and visited their table every few minutes. We rarely order alcohol, but our drinks were not as great as we remembered. However, the food was incredible (awesome job to the kitchen)! I then was brought a Diet Coke, when I ordered a regular coke - so there were just mishaps all over the place (besides the kitchen). I then sat and waited over 20 minutes for our waiter to come back by so I could pay the bill. I ended up going to the hosts to ask for our waiter, and it still took longer than I thought it should for him to come to our table. I am typically a VERY generous tipper, and for the first time in over 10 years I tipped below 20%… my wife was utterly shocked - because she had never seen me tip that low. Things took a turn (or so I thought) when I received a call from the manager because of a thumbs down on the survey as I paid the bill. She apologized profusely and stated would have a coaching with the gentleman serving our table. I felt she truly understood how they fell below par, given our previous experiences there. She stated she would send me a gift card (via mail), and text me so I would have her contact and to let her know the next time my wife and I were coming. Welp, I never got a text or anything… so, this restaurant has really fallen out of our top 5 date night ideas.
   

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2. R

   Rebekah

   Tampa

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a blast for a ladies brunch. Service was great, food was great, and the drinks were great! No complaints I'd go again for brunch!
   

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3. J

   Jessica

   VIP

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent! Very fun atmosphere and great view.
   

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4. A

   Anthony

   VIP

   Naples

   7 reviews

   4.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   DJ Made it impossible to have conversations with anyone at my table. Way too loud.
   

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5. K

   Kellie

   Tampa

   1 review

   3.0

   1 review

   Dined on December 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   We tried American Social for dinner while in town for business and when we tried to enter we quickly realized the entrance we found from the patio was not an actual entrance. Someone directed us to walk through to the front which prompted a disgruntled male pony tailed employee to chase us down to reprimand us and tell us to NEVER WALK THROUGH THERE AGAIN multiple times. This is completely unacceptable to speak to adults in that tone and I will never be back or recommend this place to anyone. I’m embarrassed for the employee who now represents the whole experience and establishment for me, I hope he feels good about himself knowing that he took it upon himself to speak to a group of professional women like that.
   

   American Social TampaResponded 5 days ago

   Kellie, Good morning, I just sent you a text message on your phone, I hope we connect, We are definitely handling the situation, I'm embarrassed. My name is Jason Thompson, my cell phone number is 813.297.1731, I really hope we connect, I want to make this right.
   

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6. P

   Priscilla

   Atlanta Metro

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice outdoor ambiance with beautiful views. Food was delicious and they had the football games playing so it was a great time!
   

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7. K

   Karen

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was prompt, checked on us often and filled a to go order for us to be ready when we were done with our lunch. Food we chose - grilled chicken bowl and blackened shrimp salad - we very good. Good size portions. Sitting outside gave us a great water view.
   

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8. S

   Sammy

   Tampa

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was amazing as always!!! Our server was not attentive. I asked for water 3 times before getting it. Otherwise a great night
   

   American Social TampaResponded on December 9, 2024

   Hello Sammy. I am Crystal Smith, General Manager at American Social Tampa. Nice to meet you! I am glad to hear the food was amazing but quite disappointed the experience was tainted by poor service. Would you mind calling or texting me so I may get some more details about your visit in order to coach the server and ensure this lackluster experience is not repeated. I would also love to make this right so you can enjoy the 5 star experience you should have received. My # is 614-582-6835.
   

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9. J

   John

   Denver

   9 reviews

   3.0

   9 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   We reserved this venue in hopes of having a nice dinner. It was loud and there was not enough staff to take card of everyone. Did I mention it was loud?
   

   American Social TampaResponded on December 9, 2024

   Hello John, I am so sorry the volume was too loud for you to enjoy your visit with us. I am Crystal Smith, General Manager of American Social. It is my expectation for my managers to control the volume and ensure an enjoyable, social atmosphere. May I ask for a few minutes of your time to learn more about when you were here in order to coach my team? my # is 614-582-6835. I hope that we can learn from this and not repeat the same mistakes in the future and I would love to make this right!
   

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10. J

    Jamie

    Tampa

    4 reviews

    5.0

    4 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food with a very upbeat atmosphere. Our waitress was wonderful! Friendly and helped with drink and food recommendations. Perfect venue before an event at Amalie! Parking is on site in the garage. Easy in and out!
    

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