Anchor & Ore

Review summary

1. J

   Jesica

   Toronto

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Reserved for advertised brunch buffet for my grandmothers 89th birthday. 6 people. Waited 10 minutes at the hostess stand without seeing an employee, had to ask the Delta front desk staff to find someone. Despite a reservation, staff had no idea we were coming and were unprepared, which led to an even longer wait while they figured out where to seat us. Brunch has been cancelled, no longer offered. We’re adaptable, this isn’t in itself a huge deal. 20 minutes to get coffee and water. Asked for Baileys for coffee, never arrived. Finally asked after waiting another 10 minutes, was told “we don’t have a key”. Okay? Could have been communicated when it was ordered. 30 minutes in, ordered food. Ultimately left after waiting another FORTY FIVE minutes for no food. No coffee refills. Just awful.
   

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2. J

   Jocelyn

   Edmonton

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Nothing overly special, no brunch drinks were available. Honestly, it felt like they were short staffed the morning we went. Food was missing components that were described on the menu, which made them "more" than just plain pancakes. Coffee is terrible, cream didn't save it either.
   

   Anchor & OreResponded 2 days ago

   We appreciate you dining with us and sharing your experience. On behalf of our entire team, I apologize for falling short of your expectations. I assure you this was never our goal, and we look forward to using your feedback for F&B Operations team as a training tool. Thank you again!
   

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3. D

   David

   VIP

   Key West

   8 reviews

   4.0

   8 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful views and the service was excellent. The drink prices are certainly on the higher end.
   

   Anchor & OreResponded 2 days ago

   Thank you for dining at our restaurant and taking the time to share your review. We hope to welcome you again for another delicious meal!
   

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4. T

   Teryl

   Toronto

   1 review

   5.0

   1 review

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were great. Celebrated birthdays with yummy surprise desserts. Ambiance was great. Not loud , conversation was easy to hear.
   

   Anchor & OreResponded on January 13, 2025

   Thank you for dining at our restaurant and taking the time to share your review. We hope to welcome you for another delicious meal!
   

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5. B

   Brian

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We attended for the New Year's Eve eve dinner, set at a flat rate of $100/ person, not including beverages. Wait staff attire could be improved upon, especially at high end functions. Quality of service was mediocre, however, our server was very pleasant, friendly and polite. Training in fine dining service is most likely the issue. The quality of the food was exemplary, but still a bit over priced for the entire experience. Doubtful we'd return for the event but would recommend the restaurant for the quality of food and prep.
   

   Anchor & OreResponded on January 6, 2025

   Thank you for sharing your feedback with us. We’re truly sorry to hear that quality of service did not meet your expectations. We appreciate your comments on the food quality. Your input is invaluable, and we will certainly look into these issues to improve our offerings. We hope you might consider giving us another chance in the future.
   

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6. L

   Lisa

   Toronto

   6 reviews

   4.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a last-minute decision to attend the restaurant for the New Year's Eve dinner. One of our guests was vegan and the restaurant had a set New Year's menu, which unfortunately did not offer vegan options. However, the wonderful kitchen staff and wait staff coordinated a beautiful vegan meal last minute for our guest. We had such a lovely time and so enjoyed the live jazz music. We would definitely go back.
   

   Anchor & OreResponded on January 6, 2025

   We appreciate you dining with us and sharing your experience. We hope to have the opportunity to welcome you back on future visits.
   

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7. L

   Loretta

   Toronto

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great.food,service.only complaint was combo playing music Waaaay too loud.We were at back of restaurant and could hardly hear each other. Not the first time. Whenever they have live music always too loud. Not relaxing. Excellent meal and service 👍👍
   

   Anchor & OreResponded on January 6, 2025

   We appreciate you dining with us and sharing your experience and we will work towards ensuring that live music isn't too loud. We hope to have the opportunity to welcome you back on future visits.
   

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8. R

   Rolland

   Toronto

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I found the reservation site was a bit tiresome. On site we were greeted warmly and quickly seated. Staff were very attentive but not overly dominant. Food selection was excellent nicely prepared and and presented. Definitely a place I would return to for other special occasions 👍
   

   Anchor & OreResponded on January 6, 2025

   Thank you for dining at our restaurant and taking the time to share your review. Have a great day!
   

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9. K

   Karen

   VIP

   Toronto

   19 reviews

   4.0

   19 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great brunch, we go almost every year. Food was ample & well replenished.
   

   Anchor & OreResponded on January 13, 2025

   Thank you for dining at our restaurant and taking the time to share your review. We hope to welcome you for another delicious meal!
   

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10. C

    Cindy

    Minneapolis

    6 reviews

    4.0

    6 reviews

    Dined on December 25, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    We drove up from Minnesota for the Christmas buffet. It wasn't clear to me that reservations were for large groups at a certain time, so we were a bit confused (as were the folks at the table next to us) about the process. However, once we confirmed with our server how it was supposed to work we got in line for the wonderful buffet. Both the food and the service were excellent, and we will be back next year.
    

    Anchor & OreResponded on January 6, 2025

    Thank you for dining at our restaurant and taking the time to share your review. Have a great day!
    

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