Angler & Ale at Hawks Cay

Review summary

1. K

   Katie

   Baltimore

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food! Friendly service. We were a party of six with a reservation.
   

   Angler & Ale at Hawks CayResponded 1 day ago

   Dear Katie, Thank you for joining us at Angler and Ale. It was a pleasure to serve your party of six, and we're thrilled you loved our delicious food! If your adventures bring you back to Duck Key, we hope you'll return for another memorable meal! Sincerely, Hawks Cay Resort Management
   

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2. M

   Michelle

   VIP

   West Palm Beach

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Went for dinner. Seated outside by rail and wind picked up and requested to move behind to avoid direct winds and hostess said she couldn’t move us because it wasn’t the same waitress and it would be a 30 minute wait. We just stayed where we were and no one ever sat at the table behind. Not sure why it was being reserved. That being said we also asked for bread and crackers for the conch soup and they said they didn’t have any. Our waitress was very kind and nice. Food was fair. Not accommodating or customer service friendly, especially for the price. Doubt we will return.
   

   Angler & Ale at Hawks CayResponded 2 days ago

   Dear Michelle, Thank you for taking the time to share your feedback. We're regretful to hear that your dining experience fell short of your expectations. While we're pleased that your waitress provided kind service, we recognize that overall, the service and accommodations did not meet the level you deserve. We value your comments and will use them to improve future experiences. We hope you'll consider giving us another opportunity to better serve you. Sincerely, Hawks Cay Resort Management
   

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3. l

   lucia

   Key West

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Nice atmosphere but music a little bit too loud. We would have apprecieted a dessert but the restaurant was closing....(we wait half an hour before our table was ready).
   

   Angler & Ale at Hawks CayResponded 2 days ago

   Dear Lucia, Thank you for sharing your feedback. We're glad you enjoyed our inviting atmosphere. We are sorry your experience was not ideal, and we would certainly love the opportunity to welcome you back for a more exceptional visit. Your insights are important to us, and we look forward to hosting you again soon. Sincerely, Hawks Cay Resort Management
   

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4. R

   Renee

   VIP

   Washington DC

   78 reviews

   2.0

   78 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Sat outside. Took a very long time to get a table after our reservation time and then server was very overwhelmed. Food was good enough, not great. Expensive for what you get. The place was a zoo full of unattended kids. Good place for parents to drink and let their kids go wild. But not a place to go for a quiet meal. We thought a waterside table would be best for escaping the quiet. But then the singer started. Shockingly bad singer. Screeching, nasal voice singing Disney tunes. At first we thought it had to be karaoke but she didn’t stop. She said they hired her and she moved from New York for the job. And the sound system was terrible and very loud. We have heard a lot of great live talent at other restaurants the keys. Cannot imagine why they hired this one from NY. Every table and the servers were quietly cringing as she tried to hit the high notes. So that killed any possibility of a nice waterside ambience. We won’t be going back.
   

   Angler & Ale at Hawks CayResponded 1 day ago

   Dear Renee, We're delighted to hear you enjoyed our food and appreciate you dining with us. However, we regret that the wait time and atmosphere didn’t meet your expectations. Our goal is to provide a balanced experience for all guests, whether they’re here for a lively night out or a more relaxed meal. Rest assured, we’ll certainly review your feedback as we ensure we’re upholding our standards and creating the best environment possible. Thank you for sharing your insights, and we hope to have the opportunity to better serve you in the future. Sincerely, Hawks Cay Resort Management
   

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5. K

   Kenneth

   Milwaukee

   9 reviews

   2.0

   9 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Waitress was overworked. Too many customers. Food was less in volume. Had the seafood pasta. scrimp was less in number, only one scallop. Ladies toilets were out of order, ladies were using the men’s.
   

   Angler & Ale at Hawks CayResponded 2 days ago

   Dear Kenneth, While we thank you for being our guest and sharing your feedback, we are disappointed you had concerns while dining with us. Your comments are important to us as we are continually working to improve. We're sorry your experience wasn't ideal and look forward to welcoming you back and impressing you with our improvements. Sincerely, Hawks Cay Resort Management
   

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6. R

   Raquel

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and the service were excellent. Definitely less noisy outside. Everything was great!!!
   

   Angler & Ale at Hawks CayResponded 5 days ago

   Dear Raquel, It was such a pleasure having you dine with us! We're thrilled you thoroughly enjoyed our delicious cuisine, and we appreciate you mentioning our dedication to service. Thank you for your perfect rating, and we hope you return soon! Sincerely, Hawks Cay Resort Management
   

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7. E

   Erica

   New York City

   1 review

   5.0

   1 review

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress was amazing ! She made the best recommendations!
   

   Angler & Ale at Hawks CayResponded 5 days ago

   Dear Erica, It was such a pleasure to welcome you to Angler and Ale! We are thrilled you had a wonderful dining experience and that your server's hospitality and expertise left a memorable impression. Thank you for your perfect rating, and we hope to welcome you back soon! Sincerely, Hawks Cay Resort Management
   

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8. P

   Peggy

   Baltimore

   1 review

   5.0

   1 review

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second visit in two nights. We do not usually go to the same place two nights in a row, but the food was delicious and the service was exceptional. Our first night, we did not have a reservation (on a busy holiday evening) and were prepared to wait the expected half hour. Within five minutes, we were seated and greeted by our server, India. The experience was so good. We decided to walk back down and go to Angler and Ale for dinner the second night. That meal was even better than the night before. The burger is outstanding and the blackened snapper with grouper bites was amazing. 
   

   Angler & Ale at Hawks CayResponded 5 days ago

   Dear Peggy, It was such a pleasure to welcome you back! We consider it a huge compliment that you enjoyed your dining experience so much that you came back the very next day. Thank you so much for your kind words about our delicious cuisine and exceptional service. You can be sure we will share your compliments with India! Take care, and know we would be thrilled to have you join us again anytime. Sincerely, Hawks Cay Resort Management
   

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9. E

   Elizabeth

   VIP

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were great. Our waitress was awesome. We sat outside on the deck and the view is beautiful.
   

   Angler & Ale at Hawks CayResponded on February 17, 2025

   Dear Elizabeth, Thanks for taking the time to leave a review. We are thrilled to receive your five-star rating. Sounds like you had a great experience with us, from the fantastic service and delicious food to the gorgeous setting. We hope you revisit us next time for another memorable dining experience. Sincerely, Hawks Cay Resort Management
   

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10. J

    Jeff

    Chicago

    11 reviews

    4.0

    11 reviews

    Dined on February 14, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Somewhat overpriced for the portions. Couldn’t believe that at 5pm (right as the restaurant opened), they told me they were out of butter for my baked potato. There was also no bread or breadsticks before dinner that you would typically get at fine dining establishments.
    

    Angler & Ale at Hawks CayResponded on February 17, 2025

    Dear Jeff, We appreciated the opportunity to welcome you to Angler and Ale. It was our pleasure to serve you dinner. Rest assured, we'll address the condiment issue and we're grateful for your feedback. We hope to have another chance to exceed your expectations in the beautiful Florida Keys. Sincerely, Hawks Cay Resort Management
    

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