Morton's The Steakhouse - Burbank

Review summary

1. OT

   OpenTable Diner VIP

   Los Angeles3 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Absolutely terrible service. Almost one hour after we arrived we still hadn’t received our appetizers. The waitress advised that the restaurant was “impacted” and much more crowded than usual. That’s nonsense. A restaurant controls the number of people they let in. If they can’t provide good service because they are too crowded, that’s a choice the staff has made. Then my steak arrived. I had ordered it extra rare as I always do. It arrived medium rare. I couldn’t eat it. Given the amount of time it took for the food to arrive, I couldn’t let my party wait while a new steak was brought to me. I had to go without an entree. How can a steakhouse serve a medium rare steak to a customer that ordered a rare steak? Finally, I ordered coffee with my dessert. The waitress forgot my order. This is an expensive restaurant. The lack of quality service is disgraceful. I have been to that location. Six or seven times. This is the second time I have received this kind of low quality service. I do not think I will be going back there.
   

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2. J

   Julie VIP

   Los Angeles7 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food and service were horrible. Would not go back. Now I know why all the Mortons closed in Chicago.
   

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3. OT

   OpenTable Diner

   Los Angeles3 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always have a great time at Taylor provided us with excellent service.
   

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4. Y

   Yong

   Los Angeles2 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Wagyu short rib special is be tough I like Morton but not yesterday
   

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5. S

   Scott

   Los Angeles1 review

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant. The only thing they should fix is the lame vegetarian option which was sad and gross. When a team of colleagues come to the restaurant there is always a chance one is vegetarian, in 2024 a GOOD option should exist.
   

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6. K

   Kia VIP

   Memphis4 reviews

   3.0

   Dined on February 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   9:15 was the last available timeslot for Sunday 2/16/25. I understood that it was late and everyone was ready to leave but for it to be shown on your face and in your service was a bit rude. My waiter (Jason) and the bartender were great. This is directed to the manager. She had short, curly, brunette hair and she wore a black blazer. My table, along with 3 others all had our food come out at the same time. The manager walked around and asked everyone EXCEPT US how the food came out and if they were okay. I witnessed it with my own eyes and heard it with my own ears. I didn't like how she purposely overlooked my friends and I. I expected better from the manager. Also, the food wasn't all that great. I give grace because it was closing time, but our steaks were tough. The reason I selected this restaurant is because I had an amazing experience as the one in Nashville. However, LA just did not compare.
   

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7. R

   Ryan VIP

   Seattle1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My steak was cold. Fish wasn’t appetizing at all. I was expecting a lot better but didn’t really enjoy the meal.
   

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8. S

   Stefanie

   Los Angeles1 review

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I came for the filet a la Oscar and it was absolutely amazing, the rest of the food was fine, the chocolate cake sundae was delicious, but we did not receive fine dining service. I compare Morton’s to Ruth’s Chris and as far as service is concerned, it doesn’t hold a candle to them.
   

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9. R

   Rohan

   Unspecified1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience will do it again, good vibes. Good service
   

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10. J

    Jaymee

    New York City2 reviews

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was amazing and our server was fantastic! The drinks were good and overall the experience was great. I will definitely be coming back here with friends!
    

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