Avenue

Review summary

1. C

   Clinton

   Unspecified

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 2

   We were so excited to be there but No body was happy to see us, we had a 20:30 reservation and only got our table at 21:40. There was no concern or acknowledgment that they were so far behind. That said our server was fantastic and was really accommodating, and each course was delicious. Unfortunately we’re not sure if the food quality out ways the bad management.
   

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2. j

   jason

   New York City

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Took an hour to seat us almost. No heat In the restaurant and was freezing. On top of it they cooked the beef Wellington well done twice. Did not do anything either for us and was happy to leave to get warm.
   

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3. M

   Morgan

   New York City

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We waited over an hour for a table with a reservation. Waited another hour for food. It was frigid in the restaurant, to the point we wore our winter puffer coats all night. Service was subpar- never once offered beverages or refills of water. Food was delicious but the ridiculous wait, inattentive service, and horrendous cold made the meal not worth it. Prefix menu but many items were out by 8 pm. Various items on menu were not accurately described. Very bummed. 
   

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4. t

   tom

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Restaurant was not prepared for V-Day. Sat nearly 1hr after reservation time and significant time passed before we were greeted and able to order wine. Service was friendly and professional, but slow given lack of staff. Restaurant was freezing - several customers had coats on. Normally, I would have expected to see a manager / owner walking around and acknowledging the challenges with customers, asking for their patience and apologizing, but there was no evidence of that.
   

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5. B

   Bob

   VIP

   New York City

   12 reviews

   2.0

   12 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Where to begin, Valentines Day, we went because my wife loves beef wellington, and it was on the menu as a special fixed price menu. We also got the wine pairing that went with it. For the first 2 courses, wine came with no food, and by the time food came, wine was gone. Oysters Rockefeller was ice cold, and soup was salty. Entree came, ordered medium rare Beef Wellington, and asked the waiter to make sure that it would be cooked properly because it was wrapped in the pastry. Was told it would be fine. Beef came out well done and asked the server to replace it. He said he could not and could only bring filet out medium rare. Filet came out ice cold and super rare. Asked for the manager, he came and offered no apology, only asked if I wanted it thrown on grill again. I asked for a new steak, number 3. Now the wine pairing was way off and useless, not to mention the parings were not very good. The manager said the kitchen was having issues and only offered excuses, no apologies. On top of all this, employees kept going out back, and it was freezing in there because they left door open.
   

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6. J

   James

   New York City

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service was not good. Clearly had fewer waiters than needed.
   

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7. M

   Michael

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Most importantly, the service was excellent. The ambience, as always was superb. And the Valentine’s memue was right on target - with special kudos to the chef for his vegetarian entre!!
   

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8. L

   Lynn

   VIP

   New York City

   35 reviews

   5.0

   35 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious lunch. My husband had salmon and I had the seafood pasta (wonderfully spicy). We then shared a yummy crème brûlée and cappuccinos. We have dined here many times and always enjoy the food and ambience. Sitting by the fireplace and looking out at the ocean is always a treat! We will be back soon.
   

   AvenueResponded 3 days ago

   Hello Lynn, Thank you for your kind words! We're thrilled to hear that you and your husband enjoyed your lunch, especially the seafood pasta and the special sauce. We're also glad that you enjoyed the ambiance of Avenue, especially the fireplace and ocean view. Your satisfaction is our top priority, and we're delighted that you're planning to return soon. We look forward to welcoming you back. Best regards, The Management Team
   

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9. K

   Kenny

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New owners - new mgt team …. Back to being absolutely awesome …. Avenue is once again a 10 !!!
   

   AvenueResponded 6 days ago

   Hey Kenny, Thank you for your wonderful review and for giving us another chance. We're thrilled to hear that you've enjoyed your experience at Avenue and that our new management team has made it even better. We appreciate your feedback and we're glad to hear that our efforts to improve have been successful. We're always striving to provide the best value, so we'll take your rating into consideration. Looking forward to serving you again soon! Avenue Managment Team
   

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10. M

    Mary

    VIP

    New York City

    32 reviews

    5.0

    32 reviews

    Dined on January 31, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Once again, Avenue was great. Out anniversary celebration kicked off with complimentary champagne cocktails. Tyler , our server, was attentive and very personable. And the food was wonderful. The branzino was delicious and my husbands steak was medium rare perfection. This is why we come back again and again. Highly recommend. .
    

    AvenueResponded on February 3, 2025

    Hey Mary, We're thrilled to hear that you had another great experience at Avenue! It's wonderful to know that our complimentary champagne cocktails, attentive service, and delicious food made your anniversary celebration a memorable one. We're especially glad that you enjoyed the branzino and your husband's steak - your recommendations mean a lot to us! We look forward to welcoming you back for many more celebrations Thanks again! Best, Avenue Management Team
    

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