Axel's - Roseville

Review summary

1. D

   Deborah

   Minneapolis

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food was ok White meat turkey was out Prime rib was flavorless as were the desserts But the staff was amazing Our server was attentive and so nice
   

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2. J

   Josh

   Minneapolis

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Tara ruined my familys thanksgiving. We arrived a little early to a reservation on thanksgiving, assuming it would be busy with guests and staff running around. To my surprise, the lobby was close to empty. So I go up to the empty host stand where 3 employees stand. No greeting, no happy thanksgiving, nothing. So i say my name and was waved off and told to come back at the actual time, and brushed off like i was demanding a table 2 hours early. When in reality i was 14 min early. Ive been in the restaurant and entertainment game for over 30 years. Out of everyone who goes out, i understand busy, stress, and rudeness. It was far from busy, lowest stress a host/server could have being no one was around or at the host stand. And all i said was my name. No reason to ever have this attitude but especially on thanksgiving when im with my family. Nothing but her attitude was discussed the rest of the holiday. When u spend that kind of money per person, you dont expect to be treated like crap and a burden on a holiday. This was our familys 5th time at the thanksgiving buffet, but will be our last. Mostly because Tara thinks its her world, when shes a host in a restaurant, period. A bad experience for sure, mostly thanks to a single horrible employee. Every other year it was crowded and busy, but my family were treated with respect in a crazy time. Yet on a slow day she had to have a attitude and ruin my family thanksgiving. Having poorly attitude employees happens, but putting this entitled woman as your face on a holiday was a poor decision, and because of it not only have you lost our thanksgiving business, but my business dinners and future family events.
   

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3. OT

   OpenTable Diner

   Minneapolis

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Considering the amount of people, the service was great! We will consider Thanksgiving 2025
   

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4. J

   Julie

   Minneapolis

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Not worth the cost. It would have been great at $19.99, it would have been good at $29.99. But it cost each of us $61! $49.99 plus tax and 22% gratuity. Not worth it.
   

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5. C

   Courtney

   San Diego

   1 review

   3.0

   1 review

   Dined on November 22, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was pretty good. Service was poor, although she was nice.
   

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6. J

   Janna

   Minneapolis

   33 reviews

   vip
   5.0

   33 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As someone who is gluten-free, I appreciated all the options! This was a much better experience for me than the last time I was here. Highly recommend for anyone who is gluten-free!
   

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7. B

   Bonnie

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I always enjoy the popovers but the food was way too salty. I also wasn’t told that the onion soup I ordered was going to cost extra.
   

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8. C

   Colleen

   Minneapolis

   4 reviews

   5.0

   4 reviews

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always have the walleye at Axel’s and it never disappoints. Generous portion even at lunch, and they still have popovers!
   

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9. S

   Steven

   Minneapolis

   1 review

   5.0

   1 review

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good, service was impeccable. The ambiance was great and I will be coming back here once again.
   

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10. D

    Dale

    Phoenix

    58 reviews

    4.0

    58 reviews

    Dined on September 27, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 2

    Server made a few mistakes on our order of 8 people. Which were corrected… however one of our diners had an allergy to garlic which was on the steak and was not told that so she did not get a dinner but was taken off the bill. Server was overwhelmed and looked new. Value was really not there prob get higher quality food at a lower price and quieter atmosphere .
    

    Axel's - RosevilleResponded on September 29, 2024

    Hello Dale, we are sorry to hear that you had a guest that was not able to receive their dinner in a more-timely manner. We take allergen concerns to the absolute most importance, and if we are notified about an allium allergy, we will ensure that onions, garlic, scallion, scapes or any other member of that allergen comes in contact with our guest's food. We were not alerted about the specific garlic only allergy, which did not include another of the associated allergens until we had delivered their entree. We would absolutely bring them something as an alternative that would accommodate their health concerns immediately. We are one of the most conscious establishments in Minnesota when it comes to dietary concerns, and we are very sorry that your group's needs were not met.
    

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