Bacall's

Review summary

1. J

   Joseph

   VIP

   New York City

   61 reviews

   3.0

   61 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Wonderful place to visit during the holidays in NYC. Unfortunately, understaffed. Water never refilled. Food was just ok— under-seasoned. I expected overpriced but a vegetable medley with short rib had 2 vegetables with 4 total pieces. PS—says 18% gratuity auto for parties of 4 or more yet there was 20% on the bill. Not a good look.
   

   Is this helpful?

   Report
2. J

   Joshua

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table was late, no one even came to our table for 15 minutes. Our server either quit or ended her shift while everyone was still eating. Waitress took my phone to run a gift card and disappeared. Had to have another manger go find her. Terrible terrible experience and would never go there again.
   

   Is this helpful?

   Report
3. J

   Jason

   New Orleans

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect brunch. The holiday decor was what brought us and did not disappoint. Beautiful and fun!
   

   Is this helpful?

   Report
4. A

   Angela

   VIP

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Horrible, slow service. Waitress (her name is Sue) was unfriendly, slow and changed items on our order without asking. We had to take it because the service was so slow we had to get going. Also…we ordered 3 kids hot chocolates @ $12 each…One was for me (and adult) and she put Butterscotch in it (which it calls for butterscotch flavor) but thankfully my husband asked Because it was alcohol!!) ONLY good Thing about this place is how it is decorated for Christmas.
   

   • 

   Is this helpful?

   Report
5. B

   Bianchelly

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I recently visited hoping for a pleasant dining experience, but unfortunately, it was a disappointment. From the moment I walked in, it was clear that customer service and quality were not priorities. The service was slow and inattentive. When the server finally arrived, they seemed uninterested. The food was a major letdown. The dishes were bland, poorly presented, and lacked freshness. For the price, I was extremely impressed. I would not recommend this restaurant and will not be returning. There are plenty of better options elsewhere. Rating: 1/5
   

   Bacall'sResponded 2 days ago

   Hey Bianchelly, We're really sorry to hear about your recent experience at Bacall's. We strive to provide our guests with exceptional service and high-quality meals, and it seems we fell short during your visit. We're sorry for any delay in service and the disappointment with our dishes. We appreciate your feedback and will definitely take it into account as we strive to improve. We hope you'll give us another chance to make it right. Bacall's Management Team
   

   Is this helpful?

   Report
6. L

   Liudmila

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Christmas decoration is amazing! The food and prices are regular. But anyway it's a great place for a holiday spirit.
   

   Bacall'sResponded 2 days ago

   Thanks for the review, Liudmila! We're thrilled to hear that you enjoyed our Christmas decor and found our prices to be regular. It's great to know that our holiday spirit added to your experience at Bacall's. We appreciate your feedback and look forward to welcoming you back for another holiday spirit!
   

   Is this helpful?

   Report
7. L

   Lindsay

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   So much fun sitting in the middle of the most festive space. Absolutely loved it!
   

   Is this helpful?

   Report
8. K

   Karen

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fab service and gorgeous decor! Absolutely loved it! And food delicious!
   

   Is this helpful?

   Report
9. S

   Silvan

   Salt Lake City

   9 reviews

   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Okay service, impressive Christmas decoration, very average food and drinks.
   

   • 

   Bacall'sResponded 2 days ago

   Hi Silvan, Thank you for taking the time to share your experience at Bacall's. We're glad to hear that you appreciated our Christmas decor and found our service impressive. We're sorry to hear that our food and drinks didn't meet your expectations. We always strive to provide an exceptional dining experience and your feedback helps us improve. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Bacall's Management Team
   

   Is this helpful?

   Report
10. K

    Kaitlyn

    Greater Boston

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved this place! Food & drinks were really good, Staff was amazing and the decorations are unreal! We had a great time!
    

    • 

    Bacall'sResponded 2 days ago

    Hi Kaitlyn, We're overjoyed to hear that you had a great time at Bacall's! It's wonderful to know that our food, drinks, and staff made a positive impression on you. We strive to create a memorable experience for our guests, and your review reaffirms the hard work we put in every day. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best, Bacall's Management Team
    

    Is this helpful?

    Report