Bacchanalia

Review summary

1. C

   Colin

   New Orleans

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Waited 50 minutes to get our table for our 1900 reservation. Service was lackluster at the bar and table. Main courses were very good. Dessert was a pineapple creme brulee and had the texture of scrambled eggs.
   

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2. A

   Ahmed

   VIP

   London

   17 reviews

   3.0

   17 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   There was no plenty of choices for lunch The chicken portion was not good enough
   

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3. S

   Simon

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Lovely staff and a great location. It was cold inside and the Main course was very poor. Box ticked but will not return.
   

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4. S

   Stefania

   London

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Sunday Opera brunch..Not pleased.. Place looks very nice, similar to the pics. The staff were extremely unprofessional (apart from the Scottish sommelier who was fantastic and willing to help us). Generally they do not know how to properly manage and run the place!!! Long waiting times to hang a coat and enter, angry customers waiting in the queue. Not proper welcoming of customers.. There is a whole bad atmosphere that I don’t understand… It’s obvious that the staff do not like each other but staff politics affect the customers who pay serious money for the experience! Long waiting times to order, long waiting times for food to arrive.. Food was less than basic. The Opera singer sings for exactly TWO minutes, then takes an hour break (joke)… drinks arrived after the food. Too pricey for what it is, massive service charge!!! I never take time off my schedule ti write a review but this was definitely needed. Not going back ever again.
   

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5. K

   Kelly

   VIP

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Gorgeous venue and food; however, upon arrival the front of house staff member who checked us in was incredibly rude. I was told my reservation wasn’t found and despite showing my open table app , the confirmation text and emails to prove I had a reservation the host told me it wasn’t there and questioned if I’d booked the right date. I was stood at the front for aprrox 5-10 minutes before they decided to say they will seat us. This was whilst 3 other members of staff stood there watching us. I felt really uncomfortable and was contemplating leaving due to this poor service. Once we were sat down the food was lovely and the waitress was very polite. Overall, I’d be mindful of returning due to unwarm welcome at front.
   

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6. N

   Natalie

   VIP

   Philadelphia

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The ambiance and decor of this place are excpetional really unlike anywhere else. The food and drinks are all right the beef carpaccio and smoked tarama were the best things we had. The truffle tagliatelle was a bit lacking in sauce and the ribeye souvla was all right. Dessert was great and if you have a chance to sit at the Apollo room it is quite special.
   

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7. B

   Büşra

   London

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Perfectttt, I like the vibe and atmosphere:)))))))
   

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8. E

   Eyad

   London

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Undeniably amazing. The setup was fantastic. The vibes were astonishing. The lobster pasta was phenomenal. The greek salad was amazing. The drink options were unparalleled. However, the star of the show was the Medusa Cake. 5 out of 5
   

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9. B

   Bang

   VIP

   Berlin

   7 reviews

   1.0

   7 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Mehr also ein schönes Restaurant war es auch nicht am Ende. Die Kellner lassen einen lange warten, essen hingegen kam nach 2 Sekunden und der Kellner war sehr auf dringlich wegen dem Trinkgeld
   

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10. J

    Jessica

    London

    8 reviews

    3.0

    8 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Wenwere celebrating a birthday and had booked a table in the mezzanine floor only to be gaoled when we were being take. To our seats that it was open so we would be sitting in the main dining room. The woman who took us to our table was rude as were the staff at the front desk when I went to complain. If it wasn’t for lourenzo our waiter we probably would have left. It’s worth a visit but some of the staff were rude and had zero customer service skills.
    

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