Ballarò

Review summary

1. r

   rugbymad

   London4 reviews

   4.0

   Dined on June 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   great quality food (especially salad and seafood) and friendly service
   

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2. RD

   RickD

   Buckinghamshire1 review

   1.0

   Dined on November 4, 2023

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Poor quality of food and a very limited menu. Would have appreciated chicken and steak on the menu. The fish mains were burnt and cold
   

   BallaròResponded on November 8, 2023

   Hello Rick, Thank you for taking the time to give a feedback. We are very sorry that you weren't happy with our food, please accept our apologies. I remember you asking to have a double cream in your pasta (something that we don't have on our menu) and we accommodated your request, I also remember asking if everything was ok and you answered yes. If you would have raised your complaint there and than I would have made sure to address it straight away, sadly you didn't give me that chance and left this review instead. I'm hoping that you will give us a chance to rectify this at some point. Regarding your suggestions of "chicken and steak", we change our menu regularly and sometimes we do have other meats on it. Kind Regards
   

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3. AM

   AndreaM

   Kent6 reviews

   5.0

   Dined on October 22, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really good freshly baked pizza with a wide selection of toppings and delicious tiramisu. Good service too.
   

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4. S

   Sophie

   London1 review

   5.0

   Dined on October 8, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely Italian restaurant, food was delicious thag my boyfriend & I had a 3 course meal with great cocktails & beer!
   

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5. HJ

   HarryJ

   London3 reviews

   4.0

   Dined on October 6, 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely food, nice atmosphere, friendly staff. Thanks!
   

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6. GN

   GiuseppinaN

   London1 review

   5.0

   Dined on September 30, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food ,we are customers already and we are from Sicily too !
   

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7. M

   Marion

   London10 reviews

   5.0

   Dined on August 26, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Second visit following excellent experience last time. Food still superb and good value for money. Better performance from the team at the restaurant than the England rugby team we had just seen.
   

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8. l

   leighb2000 VIP

   London77 reviews

   1.0

   Dined on August 25, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dreadful and outrageous service. We arrived within minutes of our booking time, to be advised that our table was not ready. There were several tables available, and we were reluctantly shown to one! We ordered two beers and two medium rare rib-eye steaks. The drinks arrived promptly. One steak arrived with a tiny amount of undressed salad. This dish was priced at £25.50 and as we were advised did not include even a few chips. Actually I was asked if I had read the menu - clearly not well enough to realise I’d ordered a thin uninspiring steak with a minuscule quantity of salad. I was provided with some oil and balsamic. We did ask of there were some chips to accompany the dish, and were told this was extra - we politely declined. The second steak arrived with the same mediocre and frankly appaling presentation. Bizarrely, two portions of chips appeared as we were finishing what passed for the main course. When we enquired again if these were included, we refused them on the basis of the the unreasonable extra charge. We decided to leave without further ado, and asked for the bill at the front desk. The gentleman who appeared to be the manager/owner was surprised when we refused to pay the additional service charge. The food and service was dreadful, and I would suggest you consider the many other restaurants in Twickenham before booking here. I will not be returning - the attitude and lack of service was staggering and a grave disappointment bearing in mind I had been recommended to this establishment.
   

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9. DF

   DanielF

   Surrey1 review

   5.0

   Dined on July 22, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place in the heart of Twickenham. The food and service was incredible. So many great choices, will need to go back and try them.
   

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10. CC

    ChrisC

    London2 reviews

    5.0

    Dined on July 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It's a pleasure to go to Ballaró - the food is always outstanding and the customer service is great and makes you feel welcome!
    

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